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Jay Miller
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Jay Miller | Page 3
Client Advisor
BMW of West Chester (formerly Otto's BMW)
1275 Wilmington Pike
West Chester, PA 19382
54 Reviews
I am a Lancaster County boy. Married to beautiful Colleen for 28 wonderful years, with 2 fantastic children. Both dean's list college students, go High Point and Villanova!! Active in clubs and Track, I'm a very proud dad! My BMW history goes in line with my history. In 1967 my dad bought a BMW 1600 Alpina, because he couldn't afford a Porsche 911. From that point on, we became a BMW family, which translated in to only BMWs for over 53 years! Both I and my brother are in the BMW business. Me in sales since 1990, and my brother a Master BMW Technician since 1980. I own several models, including a 2023 i4 Electric car, a 2011 X5 35i, a 2015 3 GT, a 2008 M3 Convertible, a 2008 335i Coupe, an R1200 S motorrad, and an ultra-rare 1974 2002 Turbo! Please reach out, and I will be glad to assist!
Read moreDealership Experience
18 yrs, 11 mos
Industry Experience
33 yrs, 11 mos
Specialties & Trainings
37-year BMW owner/driver
Classic BMW specialist
BMW Profiles in Achievement- Gold
BMW M Certified
54 Reviews
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54 Reviews of Jay Miller
June 08, 2023
Scott was great. Love my new car. A true pride experience love the gay approach to running a car dealership. Happy Pride:) Love my new car. A true pride experience love the gay approach to running a car dealership. Happy Pride:) More
by Tom
Other Employees Tagged: Wilmer Rodriguez, Justice Mogano, Ralph Nofsinger, Scott Gately, Ian Martin, Noel Montesano, Dan McCloy , Ian Welsh
Helpful 
April 05, 2023
This was a great experience from start to finish. I walked into the dealership late in the day with my wife looking for a certified BMW. Jay Miller was a great help and went far and beyond to help I walked into the dealership late in the day with my wife looking for a certified BMW. Jay Miller was a great help and went far and beyond to help us get the car we wanted on the same day through all.of the complications with our license and insurance. Noel made the paperwork quick and painless. They both stayed an hour after the dealership was closed to get things completed. Even after everything was done, Jay spent extra time cleaning the vehicle and showing us how everything worked. This was A+ customer service experience and we will be referring Jay, Noel, and Ottos to our friends and family. More
by JoeD
Other Employees Tagged: Noel Montesano
June 17, 2022
The best new car buying experience I've ever had! Jay Miller was exceptional in the process and really explained all features and set up very well. John, who handled the paperwork did so seamlessly a Jay Miller was exceptional in the process and really explained all features and set up very well. John, who handled the paperwork did so seamlessly and in a professional manner. The car was in a beautiful space for delivery and for going through all the information needed to make me feel comfortable in driving out. From start to finish it really was a wonderful experience, Kudos to Otto's, the best dealership! More
by awisa12
Other Employees Tagged: John Keenan
April 26, 2021
I have worked with Jay for many years. I can't say enough good things about my experiences with him. He is patient and kind which is always helpful when I am in the process of leasing a new car. Jay enough good things about my experiences with him. He is patient and kind which is always helpful when I am in the process of leasing a new car. Jay listens to my wants and needs and never fails to deliver! So happy with my new car. Thank you Jay. More
by faymarie
March 12, 2021
Jay has been our BMW sales person for over 10 years, and that will definitely not change. In all this time he always had great advice, researched all my crazy ideas and questions and never ever was pushing that will definitely not change. In all this time he always had great advice, researched all my crazy ideas and questions and never ever was pushing us, which I appreciate very much. He is a car enthusiast himself and has quite the history with BMWs and another famous German brand. If you are looking for a great and honest sales man who will also work out the best deal for you, go to Jay. We just picked up a new beamer last week. More
by wolfgang
March 07, 2021
We've used Otto's for our last two BMWs and have had a great purchasing and service experience with both. Our salesman Jay Miller has been great from the start not pushing, listens to our questions, and i great purchasing and service experience with both. Our salesman Jay Miller has been great from the start not pushing, listens to our questions, and informative regarding our options. We highly recommend both. More
by Jim Connelly
January 31, 2021
Jay was awesome to work with. Has his own personal journey with multiple BMW's and has a depth of experience. Easy ordering, timely feedback and great communication. journey with multiple BMW's and has a depth of experience. Easy ordering, timely feedback and great communication. More
by W Hesel
Other Employees Tagged: Kevin Mahoney
January 26, 2021
Jay Miller is an exquisite client advisor. Third car I have purchased from him. Knowledgeable with BMW vehicles. Great match maker - Listens to what you want out of a car. High-level customer experience. have purchased from him. Knowledgeable with BMW vehicles. Great match maker - Listens to what you want out of a car. High-level customer experience. More
by jlsimspa
Other Employees Tagged: Anthony Blubello
January 19, 2021
I recently ordered a BMW 230i from Otto's, taking delivery last Friday 1/15/20. Jay, a genuine car guy, was great to work with and made recommendations for my order based on my ownership history and delivery last Friday 1/15/20. Jay, a genuine car guy, was great to work with and made recommendations for my order based on my ownership history and expectations for the car. He communicated well with me throughout the order process, setting appropriate expectations regarding timelines, how to track the car's journey from Leipzig and across the Atlantic, etc. The buying process did not involve pressure at any point, including the Finance Manager discussion which was very unlike my last experience at another dealership. The car was well prepared and the delivery experience anticipated my excitement at getting this new vehicle. Jay followed up post-delivery to see how the car and I were doing, which I appreciated. Nice job. The car is great, by the way, a feisty performer and a joy to drive with its manual transmission and MSport sport suspension. More
by Nick
December 12, 2020
My experience with Jay Miller, our Client Advisor and Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extre Otto's BMW in West Chester was the best I ever had in my many years of buying and leasing automobiles. The dealership is spotless, everyone is extremely professional, and Mr. Miller and his associates in Finance, Service, and Parts went above and beyond to make my lease experience for my 2021 X3 M40i perfect from beginning to end. This was my first time at Otto's BMW but it certainly will not be my last! Best in the area!! More
by larrysparacino
Other Employees Tagged: Kevin Mahoney, Anthony Blubello
