Bob Murray | Page 12

Did not use service department yet Have not use the service department yet not will rate in the future months. I look forward to applying rate via the service area soo. Have not use the service department yet not will rate in the future months. I look forward to applying rate via the service area soo. More

by Browns999 Verified Customer Verified Customer

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My experience was great Thank you for making the buying experience pleasurable and for allowing me to get out of my current vehicle. I appreaciate the BMW/Mini staff. Thank you for making the buying experience pleasurable and for allowing me to get out of my current vehicle. I appreaciate the BMW/Mini staff. More

by HOPEMARIESWEIER Verified Customer Verified Customer

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Bought a new X3 Dealer was a pleasure to deal with. Even made sure car had tint installed before I picked up the same day. Would recommend to my friends and family. Dealer was a pleasure to deal with. Even made sure car had tint installed before I picked up the same day. Would recommend to my friends and family. More

by Adimicco14 Verified Customer Verified Customer

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Not Organized Too long of a story to explain but it’s safe to say the service people and the parts people should find a way to work together. Porter Too long of a story to explain but it’s safe to say the service people and the parts people should find a way to work together. Porter More

by porter.l.hale Verified Customer Verified Customer

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Perfect! Brian Gains has helped me with two vehicles and has gone above and beyond to make sure I have the vehicle that is perfect for me. He is patient, profe Brian Gains has helped me with two vehicles and has gone above and beyond to make sure I have the vehicle that is perfect for me. He is patient, professional and has a calming presence. I highly recommend. More

by FMB Verified Customer Verified Customer

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Replacement BMW I went from a SUV to a sedan in 2016 and decided I really needed a SUV so went to Ferman for another BMW as replacement and Bob Murray was extremely e I went from a SUV to a sedan in 2016 and decided I really needed a SUV so went to Ferman for another BMW as replacement and Bob Murray was extremely effective at getting me into the right vehicle with trade terms that made it possible for me. Smooth and unfettered I went home with what I wanted that day! More

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Always smooth Having service and other work done with Nick at Ferman BMW is always pleasant and easy. Great communication and effortless transition to a loaner if Having service and other work done with Nick at Ferman BMW is always pleasant and easy. Great communication and effortless transition to a loaner if it will be a day, and to getting my car back. Highly recommend. More

by HAUCK Verified Customer Verified Customer

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Wonderful experience Great experience, great prices! Very professional. The facility is modern, the people were very courteous and attentive. They listened to us and under Great experience, great prices! Very professional. The facility is modern, the people were very courteous and attentive. They listened to us and understood what we were looking for and delivered a very good product. More

by di0 Verified Customer Verified Customer

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Car and faith restored Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob check, and oil change check up. I had had problems with Ferman in the past where my car was brought in for the same air conditioning repair several times, and I had to pay again. So, I told Mr. Wilder that I was concerned about my history with Ferman, and asked how much would the repair cost. He said "in the thousands. Your car is 20 years old." (even though my car is seen regularly and successfully at Reeves in Tampa). He said "he could find 5 things wrong with a new car right now", which made me wonder what I was getting into. I asked him if I could drive to Reeves, and he insisted it was not safe, that they will give me a loaner, I asked about an oil change, and he said my car would be checked “from head to toe." Did not get an estimate until the third day. The estimate was for $3975.21, and included ABS module box for $2117.14 (although Mr. Wilder told me that may not be the problem), front brakes pad only and replacement (yellow 4) at $355.02, drive belt replacement for $239.65, wiper blades replacement for $94.61, headlight switch for $536.46, shop charges of $52.57, taxes of $260.06, two diagnostic charges at $160 each, but did not address my request for trunk struts, radio volume knob check, oil change, or programming the new fob I had brought in. I was given a separate quote for $125 for the oil change, and $296 for the trunk strut replacement. I decided to take my car to Reeves since I was not comfortable with the quote, and I was asked to pay $343.47 for the estimate. I was not allowed to apply the $343.47 estimate charge to the struts or oil change because according to Mr. Wilder it was not part of the estimate. I asked to speak to a manager, and was told none were available -- all were in training. Incidentally, the multipoint check had not been done: fluids were not topped, tire pressure was not checked. I bought the OEM trunk struts at Advanced Auto Parts for less than $30/pair. The attendant replaced them for free in less than 5 minutes. Two rings need to be snapped off each strut using a flat screw driver, and then the replacement struts snap back on. I also purchased extreme weather premium wipers for $33/pair, which again the attendant snapped on my car for free in less than 3 minutes. However, when he replaced my wipers, he said my old ones were in good condition, and would not have needed changing. Update After writing this review, I was contacted by Ferman's General Manager, Mr. Bob Murray to discuss the situation. I visited the dealership and in the absence of Mr. Murray, spoke with the Assistant Manager, Mr, Karl Alvarez, who listened attentively to my concerns and introduced me to Mr. Brian Pelletier, Service Manager. Mr. Pelletier was very sympathetic, and asked for a chance to make things all right. He assigned my case to Ms. Jamie Annese, Assistant Service Manager and Kyle Silcox of the Gold Team worked on my car. They made all the necessary repairs: abs module, electric switch, drive belt, oil change, and fob activation (the new fob could not be programmed, but the old one seems to have been restored to its old glory) at a reasonable price. Ferman did right by me. Trust is something your can't buy. Thank you for restoring my car and my faith in you. More

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Smooth and easy Overall excellent experience. David with sales was very professional and knowledgeable! Joe with finance was very detailed. Bob Murray is an excellent Overall excellent experience. David with sales was very professional and knowledgeable! Joe with finance was very detailed. Bob Murray is an excellent manager who truly cares for his employees More

by owenlee420 Verified Customer Verified Customer

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