Ainsley Roark
Ainsley Roark at Big Star Cadillac
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Ainsley Roark | Page 15

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

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4.7
159 Reviews
4.7

159 Reviews

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159 Reviews of Ainsley Roark

July 14, 2023

Dealership Rating
Employee Rating

She was attentive and informative throughout the process. My wait was much faster than expected. More

by DWALAHFISHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Dial, Karah Gonzales

Jul 16, 2023

Big Star Cadillac responded

Thank you. We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 09, 2023

Dealership Rating
Employee Rating

Their service is excellent, the support staff is very easy to communicate with. Prompt service More

by DMSKEETE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Britney Norman

Jul 10, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

July 09, 2023

Dealership Rating
Employee Rating

Excellent customer service and support from Bobby and the entire crew. Happy to be a client!! Thank you very much for everything!! More

by MR.BRADY2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2023

Big Star Cadillac responded

Hi, we are very happy that Bobby and our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

July 07, 2023

Dealership Rating
Employee Rating

Big Star Bobby Miller and Kelly are Great Combo treated me Great thank you for Service and OnStar More

by jobemarvin1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2023

Big Star Cadillac responded

Hi, we are very happy to have provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

Jul 07, 2023

jobemarvin1959 responded

Y'all my Cadillac Kinfolks Down THA. Street Cool

July 03, 2023

Dealership Rating
Employee Rating

Came for my oil change and a small issues that needed to be checked out. They did the oil change and check on the issue I was having and fixed that issue at the same time. So I didn’t have to come back and More

by Dstreetzmgnt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2023

Big Star Cadillac responded

Thank you! We are delighted that Ainsley was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

June 28, 2023

Dealership Rating
Employee Rating

I was simply looking at the possibility of owning a Cadillac and ran into George and things changed. After test driving a few vehicles and explaining what I was willing to pay and what I would like the More

by Dstreetzmgnt
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: George Castillo

Jun 28, 2023

Big Star Cadillac responded

Thank you! We are delighted that George and our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

June 10, 2023

Dealership Rating
Employee Rating

Absolutely love Bigstar Cadillac! ! Will not use any other dealer. Every time we go to get a new car it is such a smooth process. More

by vmanni2001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 12, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

March 15, 2023

Dealership Rating
Employee Rating

She is the reason I bought my car! I would only deal with Weim. She is good at her job. First time buying a new car and she got me pretty much everything I wanted. More

by Mrj0731
Recommend Dealer
Yes

Other Employees Tagged: Wiem Head

Mar 15, 2023

Big Star Cadillac responded

Thank you! We are delighted that Wiem was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

February 26, 2023

Dealership Rating
Employee Rating

Terrible customer service when it comes to service department, Ainsley is rude and un proffesional, they overcprofessional, once you buy your car, they're done with you. That's where they're niceness More

by jennie.ledford01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 27, 2023

Big Star Cadillac responded

Thank you for your review, we are sorry that you feel you did not receive a 5-Star Experience. It is important that each customer be treated with the utmost respect during every interaction. I would be happy to speak with you as to how we could have done better. Please reach out to me directlky with your best contact information. Jason Wilson, jwilson1@bigstarcadillac.com

January 19, 2023

Dealership Rating
Employee Rating

6 excellent and very professional and a Salesman to the finance department and the service department More

by Mr Garvay
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Casie Shores, Bobby Miller

Jan 19, 2023

Big Star Cadillac responded

Thank you, Mr. Garvay! We are delighted that our team was able to provide a 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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