Tom Alcorn | Page 36

Very helpful, caring, and friendly service and sales! Unfortunately, our daughter's car needed a new engine, so we ended up in need of new car for her. The Service Department (Duane Taylor and Tom Alcorn Unfortunately, our daughter's car needed a new engine, so we ended up in need of new car for her. The Service Department (Duane Taylor and Tom Alcorn) helped our daughter understand what the problem was and offered to have a salesperson help. Buddy Moore was very helpful in finding us a car for our daughter that fit our financial needs. Thank you very much. The whole process, thought unexpected, was very smooth and helpful. Jan and Pete Schwager More

by peter.schwager Verified Customer Verified Customer

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Always pleased with service Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience Every employee is friendly, greets you with a smile, service is thorough but timely. Always feel taken cared of here- never have had a bad experience in the last 4 years I've been going here. More

by SEB92KNIGHT Verified Customer Verified Customer

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Outstanding service. Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correct Great service every time. I will recommend and continue to go to Klaben. Ford. The team reviews your car and will make sure the work is done correctly. More

by jlp1977 Verified Customer Verified Customer

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60,000 mile checkup and recall I had a factory recall and also scheduled my 60,000 mile checkup. Mentioned to Joe French I had a "thumping" sound in the rear and I was concerned it I had a factory recall and also scheduled my 60,000 mile checkup. Mentioned to Joe French I had a "thumping" sound in the rear and I was concerned it might be the shocks. Joe is very professional and listens to all concerns and makes notations about them. I feel very safe taking my car to Klaben for service. Turns out my shocks were leaking and they fixed that issue and because of the recall, I was given a free rental for the day. Tom Alcorn also got involved and they both made sure the car was serviced and I was taken care of. I really appreciate them both and respect their professional opinions. More

by GREENTHUMB353 Verified Customer Verified Customer

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Very accommodating I was very dissatisfied with my vehicle which I purchased from Klaben and the service center did a good job of trying to rectify the situation. Even t I was very dissatisfied with my vehicle which I purchased from Klaben and the service center did a good job of trying to rectify the situation. Even though everything was not ideal with the service they more than made up for it in the end. They took my concerns seriously and tried their hardest to make things right. More

by KRISTA4306 Verified Customer Verified Customer

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Updates I will not go to any other dealership for service to my vehicle. Service is very fast and done right the first time. Highly recommended for anyone to I will not go to any other dealership for service to my vehicle. Service is very fast and done right the first time. Highly recommended for anyone to go here. More

by KLP1617 Verified Customer Verified Customer

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Multi trip roof repair Rattles are tough. I have a car with a big one in the roof that took quite a bit of effort to identify and try solutions. Now, it's much quieter Rattles are tough. I have a car with a big one in the roof that took quite a bit of effort to identify and try solutions. Now, it's much quieter but not completely quiet. I'm happy with how it was handled. Tom was very respectful of my time and did a great job keeping me updated. Drop off and pick up in service sept is very smooth and fast. Love that it's all indoors More

by Nichomama Verified Customer Verified Customer

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Follow up to service issue Tom contacted me within 2 days of an issue I sent a review for which I was unhappy. He listened to my concerns and provide a quality solution to ease Tom contacted me within 2 days of an issue I sent a review for which I was unhappy. He listened to my concerns and provide a quality solution to ease my frustration. More

by CKELLING Verified Customer Verified Customer

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New tires Mike in service is absolutely awesome when it comes to getting service for my vehicle. He made sure i received the best cost and made sure i had the r Mike in service is absolutely awesome when it comes to getting service for my vehicle. He made sure i received the best cost and made sure i had the rebate information to submit it online. The rest of the staff is friendly and very enjoyable to tslk too snd they all make sure that your vehicle is done right the first time.. More

by VISIONONE0 Verified Customer Verified Customer

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