Tom Alcorn | Page 35
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
36 yrs, 11 mos
Industry Experience
36 yrs, 11 mos
Specialties & Trainings
Master Service Manager and Master Technician
362 Reviews
Write a Review362 Reviews of Tom Alcorn
December 07, 2016
Had a recall, no problem My 2014 f150 and my wife's 2016 fusion both had recalls. Called my salesman Chris Moldas he directed me to Eric. Eric had me in the next day fixed the My 2014 f150 and my wife's 2016 fusion both had recalls. Called my salesman Chris Moldas he directed me to Eric. Eric had me in the next day fixed the the one next day fixed the other, both were done in a great timetable. Eric made everything easy fast and efficient. Also had a question about the dash on my daughters car Tom Alcorn gave great advice I was able fix it right away. The team at Klaben is awesome what else can I say. More
Other Employees Tagged: Chris Moldas , Eric Dyer, Eric Chapman, tire and suspension guru
November 11, 2016
Very Personable This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, t This past month has been a whirlwind of appointments for my Escape. I originally took it in for coolant problems, which was a story in itself. Then, that led to other car problems which ended up at the Klaben service center a few times - and that was frustrating and inconvenient. During the entire time, the staff at Klaben, including Rich Klaben himself, helped me through it. They included a few incentives along the way which made the process run smoothly. They also picked up my Escape from my work (and dropped it off after the service was done) when it was having problems and the staff knew I couldn't find the time to come in. This was very convenient! Tom Alcorn (service manager) was very personable and easy to work with because he was patient and took his time understanding the issues. Mona Crooks was also a great service person, for she helped me in the very beginning of the process. The end was result of service was fantastic and I recommend Klaben. I want to thank each of these people for their kindness and understanding! More
Other Employees Tagged: Mona Crooks , Rich Klaben
November 08, 2016
Absolutely the BEST customer service I have experienced. I had the most amazing service. This dealership completely without hesitation went above and beyond for my family. Our salesman Roscoe is definetly th I had the most amazing service. This dealership completely without hesitation went above and beyond for my family. Our salesman Roscoe is definetly the best sales rep we have EVER had the pleasure of dealing with. He went completely above and beyond to accommodate us and make sure we had the best service and experience. More
Other Employees Tagged: Roscoe Woodberry, Christine Klaben , Terry Colbert
November 04, 2016
Great service with friendly staff. Kim, as always is great in her customer service. Tom helped me with follow up and made sure I was satisfied. Everyone always friendly and professional Kim, as always is great in her customer service. Tom helped me with follow up and made sure I was satisfied. Everyone always friendly and professional. More
Other Employees Tagged: Kim Wolfram
October 05, 2016
Awesome Not my first time and won't be my last Kenny knows best you tell him what you want and he will find it always makes sure you are completely satisfied Not my first time and won't be my last Kenny knows best you tell him what you want and he will find it always makes sure you are completely satisfied and happy with your choice.....I absolutely love Kenny and would recommend him to anyone in search of a new vehicle More
Other Employees Tagged: Mike Brandvold , Kenny King
August 31, 2016
Excellent service The work I had done, was done very well. The genuine parts from Ford didn"t hold-up well. We need to back our American Products. The work I had done, was done very well. The genuine parts from Ford didn"t hold-up well. We need to back our American Products. More
Other Employees Tagged: Jason DeMarco
August 31, 2016
Joe in service Joe has always exceeded my expectations. Both in time and performance. This last visit was as always quick and easy. My tire rotation, oil change , an Joe has always exceeded my expectations. Both in time and performance. This last visit was as always quick and easy. My tire rotation, oil change , and new wipers were done before I knew it. Gene G More
Other Employees Tagged: Joe French
August 25, 2016
Respect and Dignity throughout the process This really is an amazing team of individuals working together to make every visit as painless as possible. When there is a problem the service team g This really is an amazing team of individuals working together to make every visit as painless as possible. When there is a problem the service team goes above and beyond to fit your needs. When you leave you aren't just another customer that has left the building but you leave as a new member of the Ford Family. More
Other Employees Tagged: Jennifer Bowen , Don Batten, Jason DeMarco, Rich Klaben
August 24, 2016
Great people from sales to service This is the 4th vehicle I've purchased from Klaben. Met Nate this time and he is personable, fun to talk with and knowledgeable. Met Christine in fina This is the 4th vehicle I've purchased from Klaben. Met Nate this time and he is personable, fun to talk with and knowledgeable. Met Christine in finance first time. Great person.. took her time and made sure I understood everything. Everyone has always worked hard for me from the sale to finance to service. More
Other Employees Tagged: Mike Cooney, Joe French, Christine Klaben , Nate Bryant, Tim Casto
August 05, 2016
How buying should be Tyler made getting a new car quick and easy with no hassle. Got me exactly what I wanted with no hassle unlike previous experiences else where. I will Tyler made getting a new car quick and easy with no hassle. Got me exactly what I wanted with no hassle unlike previous experiences else where. I will continue my business here and refer everyone I can. More
Other Employees Tagged: Tyler Kline