Tom Alcorn
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
36 yrs, 10 mos
Industry Experience
36 yrs, 10 mos
Specialties & Trainings
Master Service Manager and Master Technician
355 Reviews
Write a Review355 Reviews of Tom Alcorn
April 24, 2024
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. Highly recommended More
Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram, Sean Bradford, Steve Sigmund, Shelby Wiley
April 20, 2024
My car is an older model, and often when I bring it in for its regular maintenance, there is something else that needs to be addressed. Mona has a great working relationship with the Technicians, and she for its regular maintenance, there is something else that needs to be addressed. Mona has a great working relationship with the Technicians, and she always makes sure that nothing it needs is over looked and everything that is done to it is done correctly. I have unconditional trust in Mona. She is knowledgeable, conscientious, and just flat out the best service advisor I have ever had help me. More
Other Employees Tagged: Mona Crooks
April 20, 2024
We originally visited Klaben for the Corsair. We ended up purchasing an Edge. Same up front pleasant treatment for both cars. Kyle was well versed in both vehicles treated us with respect and jus We ended up purchasing an Edge. Same up front pleasant treatment for both cars. Kyle was well versed in both vehicles treated us with respect and just the right amount of humor. He guided us through the whole process, answered our MANY questions and called in back up when he didn’t have the exact answer. We traveled past other car dealers to get to Kent. It was definitely worth the trip. More
Other Employees Tagged: Roscoe Woodberry, Douglas Lewin, Angela Mazzagatti, Kyle Crowe
April 04, 2024
I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. High They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 11 years now. Highly recommended More
Other Employees Tagged: Mona Crooks, Joe French, Sean Bradford
March 02, 2024
Just purchased/leased my 6th and 7th vehicles from Klaben and will never buy from another dealership. Scott was the best sales professional and so easy to work with. I love the no gimmicks, no pressure sales and will never buy from another dealership. Scott was the best sales professional and so easy to work with. I love the no gimmicks, no pressure sales approach. David provided some very decisive personal service in our favor that would never happen at a big corporate dealership. I've purchased and had vehicles serviced at dealerships throughout country and Klaben is light-years beyond anything I've experienced anywhere else. Klaben's impeccable service doesn't stop after driving off the lot. I will never service my vehicles anywhere else. Thank you for such a pleasant car buying experience and I really appreciate having such a great family run dealership in our community. More
Other Employees Tagged: Mike Brandvold, David Klaben, Scott Burghardt, Angela Mazzagatti, Shelby Wiley
February 24, 2024
I always trust my car to the Klaben team. This last trip in they noticed I had a dangerously damaged ball joint and wasted no time to let me know. Got the part ordered and got me in a car for This last trip in they noticed I had a dangerously damaged ball joint and wasted no time to let me know. Got the part ordered and got me in a car for the day. Had it fixed and had me back on the road. They value my time and safety. More
Other Employees Tagged: Mona Crooks, Joe French, Kim Wolfram, Sean Bradford, Steve Sigmund, Shelby Wiley
February 08, 2024
Excellent service! Called the day prior to confirm appt. for mobile service. Showed up on time and did all the work in my parking lot. Will continue to use this conv Called the day prior to confirm appt. for mobile service. Showed up on time and did all the work in my parking lot. Will continue to use this convenient service indefinitely! More
Other Employees Tagged: Kim Wolfram, Cole Mathes, Rachel Wolf
February 05, 2024
Good service department. The advisor Kim and Manager Tom were very knowledgeable and got any concerns I had fixed and got all questions answered. The advisor Kim and Manager Tom were very knowledgeable and got any concerns I had fixed and got all questions answered. More
Other Employees Tagged: Kim Wolfram
January 29, 2024
Joe French, the Service Advisor and Service staff are the pillar of exemplary service and satisfaction! pillar of exemplary service and satisfaction! More
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram, Carl Bujorian , Michael Crooks
January 27, 2024
I’m changing my previous review. The dealer responded quickly to my concerns and offered assistance with sincere interest in making things right with my f150 engine issue. The dealer responded quickly to my concerns and offered assistance with sincere interest in making things right with my f150 engine issue. More
Other Employees Tagged: Sean Bradford