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Tom Alcorn
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Tom Alcorn | Page 2
Service Manager / Safety Coordinator
Klaben Ford Lincoln
1089 West Main Street
Kent, OH 44240
358 Reviews
36 yrs of Automotive and Light Duty truck experience at your service. Hybrid and EV Certified service center taking us into an exciting Era of electrified vehicles. I have the privilege of being Dealerships Customer Relationship Manager to Ford Motor Company and Lincoln Motor... Born and raised in Summit county graduated from Green High school in 1981, Stark State 1984. Please call or write if you have any questions that I may help you with.
Read moreDealership Experience
36 yrs, 11 mos
Industry Experience
36 yrs, 11 mos
Specialties & Trainings
Master Service Manager and Master Technician
358 Reviews
Write a Review
358 Reviews of Tom Alcorn
February 05, 2024
Good service department. The advisor Kim and Manager Tom were very knowledgeable and got any concerns I had fixed and got all questions answered. The advisor Kim and Manager Tom were very knowledgeable and got any concerns I had fixed and got all questions answered. More
by JUSTINJOHNS73
Verified CustomerOther Employees Tagged: Kim Wolfram
Helpful 
January 29, 2024
Joe French, the Service Advisor and Service staff are the pillar of exemplary service and satisfaction! pillar of exemplary service and satisfaction! More
by JASONDEMARCO
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram, Carl Bujorian , Michael Crooks
January 27, 2024
I’m changing my previous review. The dealer responded quickly to my concerns and offered assistance with sincere interest in making things right with my f150 engine issue. The dealer responded quickly to my concerns and offered assistance with sincere interest in making things right with my f150 engine issue. More
by Gbrustoski
Other Employees Tagged: Sean Bradford
January 25, 2024
Buy a vehicle and don’t expect anything afterwards. Been waiting on a replacement for my defective ford f150 for months. Don’t expect anything from the people who sold you the vehicle or by other dea Been waiting on a replacement for my defective ford f150 for months. Don’t expect anything from the people who sold you the vehicle or by other dealership that you pay for service along the way. They suddenly don’t know anything about the company that builds them. More
by Gbrustoski
January 20, 2024
I trust no one more than Mona Crooks and Klaben Ford to take care of my needs for my 2008 Ford Explorer and they do it in a timely manner. Mona is one of the sweetest, wonderful people that knows her busin take care of my needs for my 2008 Ford Explorer and they do it in a timely manner. Mona is one of the sweetest, wonderful people that knows her business, knows her customers and knows how to get things done. I have been a Klaben Ford customer for over 30 years and I keep coming back and Mona was my first person that I ever came in contact with at Ford 30 plus years ago and I continue to go to her and only her that's how much I trust her and Klaben to get my job done. Thanks Mona for all your years of service and for taking such good care of me and all my vehicles which there have been many and I hope that we can continue for many years to come.....Lisa More
by lisaneidert22
Other Employees Tagged: Mike Brandvold, Mona Crooks, Joe French, Christine Klaben, Sean Bradford, Tyler Schultz, Gavin Fano, Seth Fairchild
January 16, 2024
I appreciate the convenience & working with people who are informative about my vehicle & the great customer service. are informative about my vehicle & the great customer service. More
by Sandy
Other Employees Tagged: Jessica Meacham, Seth Fairchild, Rachel Wolf, Eli Alston
January 14, 2024
I love the Klaben Team. I just had to have my transmission replaced and they made the process smooth. They respect my time and schedule to get me in and back on the road. Mo I just had to have my transmission replaced and they made the process smooth. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. Highly recommended More
by fairyrain826
Other Employees Tagged: Mona Crooks, Joe French, Sean Bradford, David Klaben, Steve Sigmund
January 12, 2024
I have purchased four vehicles from Klaben Ford. I have always been treated like I am important to them. I have all y vehicles serviced by Klaben and have settled on Mona Crooks as the service adv I have always been treated like I am important to them. I have all y vehicles serviced by Klaben and have settled on Mona Crooks as the service advisor for my service visits. All the service advisors are excellent I just like working with Mona. More
by George
Other Employees Tagged: Chris Moldas, Roscoe Woodberry, Mike Brandvold, Mona Crooks, Joe French, Kim Wolfram
December 19, 2023
Mona Crooks is an excellent service advisor. She always tries her best to make the customer's issue important, and that it needs to be addressed until the customer is satisfied. She always tries her best to make the customer's issue important, and that it needs to be addressed until the customer is satisfied. More
by arancer
Other Employees Tagged: Mona Crooks
December 19, 2023
Very friendly and customer focused. Keep you informed of service progress. I highly recommend Klaben. Keep you informed of service progress. I highly recommend Klaben. More
by bstrig
Other Employees Tagged: Joe French, Richard Klaben, Christine Klaben, Jennifer Bowen, Sean Bradford, David Klaben, Angela Mazzagatti, Gavin Fano , Scott Burkhardt
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