I started with Klaben in 1992 as a receptionist and file person. I was thankful to get the opportunity to change positions and become a service advisor a year later. In the last 28 years I have been blessed by meeting and helping so many faithful Klaben customers, many of whom have become friends. I’m Masters Certified as a Ford Lincoln service advisor. I enjoy my work here at Klaben and look forward to seeing you soon. 330-673-3139 ext 217
Read moreDealership Experience
32 yrs, 1 mo
Industry Experience
32 yrs, 1 mo
Specialties & Trainings
Master Certified Service Advisor
1,041 Reviews
Write a Review1041 Reviews of Mona Crooks
March 28, 2024
The service was great. Everybody was prompt. Enjoyed the experience. . Would highly recommend it to anyone Everybody was prompt. Enjoyed the experience. . Would highly recommend it to anyone More
Other Employees Tagged: Shelby Wiley
March 23, 2024
I have been buying cars at Klaben for decades and Joe has been my service advisor for most if not all of that time. He is definitely the reason I return to Klaben and have sent friends and family to klaben been my service advisor for most if not all of that time. He is definitely the reason I return to Klaben and have sent friends and family to klaben . I can buy a new car anywhere but DEPENDABLE service is priceless. He is truly an asset to the Klaben family. More
Other Employees Tagged: Joe French
March 23, 2024
Recently, we had to bring in my 2020 Ford Escape due to it having what we thought was an electrical or sensor issue. Mona, as always, got us right in and kept us up-to-date on the diagnostic progress. She it having what we thought was an electrical or sensor issue. Mona, as always, got us right in and kept us up-to-date on the diagnostic progress. She made sure to apply any discounts that would help keep the cost down and explained the electrical issue it ended up being. She is always friendly, helpful, professional, and willing to answer our questions. This is why we always come back to her when an issue arises with our cars! More
March 16, 2024
Mona is always great. She is the only person I deal with. Her knowledge and expertise is outstanding. She always make sure everything is done. She advises if things ne She is the only person I deal with. Her knowledge and expertise is outstanding. She always make sure everything is done. She advises if things need to be done and gives me an estimate of how much it will cost. More
March 16, 2024
Mona is great to work with, she explains everything, asks if you have any concerns or questions, and always is very efficient at making sure everything gets taken care of if you have any concerns or questions, and always is very efficient at making sure everything gets taken care of More
March 15, 2024
Working with Mona, the Servive Advisor, has always been a great experience! She is very knowledgeable and follows up to make sure I am always satisfied. I would recommend her to anyone I know. Thank you Mona great experience! She is very knowledgeable and follows up to make sure I am always satisfied. I would recommend her to anyone I know. Thank you Mona you are great 100% ! More