Tom Alcorn | Page 34

Now I'm Happy, I love Klaben I called one day shortly after Christmas 2014 very upset because my car wouldn't start again. I had been dealing with Kim for a long time with car th I called one day shortly after Christmas 2014 very upset because my car wouldn't start again. I had been dealing with Kim for a long time with car that whenever it got cold the battery would die. Seemed as though I couldn't do anything right with it. I begged to Kim to get me a salesman that would give me a good deal on a good car. She introduced me to Mike Cooney through Richard Klaben. They fit me into a car I liked and I have been very happy and bring my car only to Klaben Ford for all its services. More

by MARYANN (WELLWITCHER) Verified Customer Verified Customer

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They made it right. A while back I posted a negative review regarding the service department and how they damaged my new vehicle during a repair. Since that time, they ha A while back I posted a negative review regarding the service department and how they damaged my new vehicle during a repair. Since that time, they have not only fixed the vehicle, but have gone above and beyond to inform me of any work that should be done and to make sure that I'm satisfied with the work. They are taking measures to improve their service and it shows. Ever since the incident, they have treated me fairly and with respect. My vehicle looks great now too! More

by Sdougherty19 Verified Customer Verified Customer

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Worth Getting Second Opinion from Klaben Service department was very courteous and helpful in replacing the steering wheel rack in my 2013 Ford Escape. They provided assistance on the expense Service department was very courteous and helpful in replacing the steering wheel rack in my 2013 Ford Escape. They provided assistance on the expense, including providing a rental car, since it was going to take several days to receive the parts. I also purchased four tires, with their help. The car was repaired and ready to be picked up in two days. More

by gal7 Verified Customer Verified Customer

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Service visit Everything went great at my last visit. Joe my service advisor is awesome does a great job all the time. Joe and Loretta get me in and out of there v Everything went great at my last visit. Joe my service advisor is awesome does a great job all the time. Joe and Loretta get me in and out of there very quickly and efficiently they do their very best to keep the customer happy at all times I look forward to bringing my vehicles to Klaben Ford service in the future. More

by JLGREENE7 Verified Customer Verified Customer

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Very Accomodative The staff was very accommodating to my request with my new vehicle and helped me fine resolution with the factory issue on my new truck. I would give The staff was very accommodating to my request with my new vehicle and helped me fine resolution with the factory issue on my new truck. I would give the Klaben services team very high marks in regard taking care of my needs as a customer. More

by brent.besinger Verified Customer Verified Customer

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Klaben Ford and customer service go hand in hand I recently had service done on my vehicle. Things didn't go quite as planned on the first go, which happens to everyone from time to time. I've discov I recently had service done on my vehicle. Things didn't go quite as planned on the first go, which happens to everyone from time to time. I've discovered that we all make honest mistakes, but it's what a person or company does in light of that which defines them. Long story short, the service manager, Tom Alcorn, met up with me. We drove my car and he personally oversaw my vehicle from that point on. Although things didn't go as planned in the beginning, the team at Klaben Ford really went above and beyond to take care of me. They did a lot of extra things they probably didn't have to do, but they did. I hope this review helps someone make the decision to make Klaben Ford their dealer of choice. Thanks again everyone at Klaben! More

by GDoc Verified Customer Verified Customer

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Klaben has a top notch service department I recently had my vehicle into Klaben for service.I was treated well and all work was completed quickly and they even washed the car for me.I would re I recently had my vehicle into Klaben for service.I was treated well and all work was completed quickly and they even washed the car for me.I would recommend their service department to friends and family. More

by UNGER331 Verified Customer Verified Customer

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Klaben Ford Ty Davis is such an awesome salesman. Very knowledgeable, helpful, and just a very nice guy. Helped us get into the vehicle we really liked. Everyo Ty Davis is such an awesome salesman. Very knowledgeable, helpful, and just a very nice guy. Helped us get into the vehicle we really liked. Everyone at Klaben is so nice and helpful. Would always recommend them. More

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Car detailing Klaben provided me with a loaner vehicle and detailed my car when they became aware that it was not washed the previous 2 times it was serviced! My c Klaben provided me with a loaner vehicle and detailed my car when they became aware that it was not washed the previous 2 times it was serviced! My car looks and smells brand new and I couldn't be more pleased! Thank you to Tom Alcorn for making this happen! More

by CSTAHL3578 Verified Customer Verified Customer

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Always a satisfied customer Work is always done in minimal time & they are very knowledgeable, and trustworthy, wont try to fix anything that isn't broken! I would recommend Fl Work is always done in minimal time & they are very knowledgeable, and trustworthy, wont try to fix anything that isn't broken! I would recommend Flaben anytime More

by J.P Verified Customer Verified Customer

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