"Peter has worked on my families vehicles my entire life...."
Peter has worked on my families vehicles my entire life. I was pleasantly surprised to see that he had joined the Kia family. I am happy that he now works on my car. I trust his knowledge 1000%
"Every time I come for service, being greeted by Taylor..."
Every time I come for service, being greeted by Taylor and her cheerful smile makes you feel immediately welcome. Taylor is warm, friendly, competent and hospitable, one of the best customer service professionals I have ever been served by. For example, I once saw her serving a cup of tea to an elderly customer seated in the waiting room. Another time, she asked a bored customer who was seated if she could help him turn on the TV. For me, she does many little amazing things like provide status updates on vehicle repairs, and being honest on what work is needed and what can wait.
Taylor is naturally excellent at what she does, a next-level professional every organization dreams of having within its walls. Simply put, her Customer Service IQ is matched only by her EQ.
"Had a great experience today with Taylor. She was prompt..."
Had a great experience today with Taylor. She was prompt in her quote for a job I needed done, got back to me quickly when I emailed her and she even took the time to explain the brake down of the bill as I had sent her 2 separate po#'s. Thanks for your professionalism. PS I work for another dealership.