"No Ownership of Problem Created By The Service Department"
First off I would like to say that the two people I have talked to at Northstar Ford were professional and courteous. The supervisor I did not talk to as he called my home number while I was at work and talked my wife. So, I recently had to have my transmission replaced at a cost of $8000. I took it to this dealership as I wanted to make sure I got ford parts since this is such an import part of the car. I have to say that I think I paid a premium for this replacement. I'm ok with this, however when I received my car back my transmission was working fine but I noticed that now when I am making a sharp left hand turn, like into a parking spot, the steering wheel now grabs about 3/4 of the way into the turning of the steering wheel and then allows me to turn the rest of the way.
THIS WAS NOT HAPPENING BEFORE I TOOK IT IN!!!
So I took it back in and now they are saying it is the steering box (Another $2400 labor included) and that there is no possible way that they could have damaged this unless it was dropped. However if you need to drop the front end of the vehicle to replace the transmission and then need to perform a front end alignment once it is back in, it seems to me that there can be lots of room for error. So how can I, in a six year old vehicle damage the steering box. I didn't take it out and drop it. Mike said that it can happen when it is up on their hoist saying that the wheels can sag. Even if this was true, would this then not make it their fault?? Does Ford not have hoists to properly lift the car without this sag? Sounds like a lot of excuses to me. My car has been up on a hoist many times when changing tires from winter to summer and have never experienced this. When asked about why this wasn't caught during the test drive, Mike said it was taken for a test drive but the tech may have only done right hand turns during the test. What??? To say that this cannot be this service department's fault is beyond my comprehension. Seems to me that they are covering up their own mistake. Needless to say I did not approve this outlandish service and am taking my car to my trusted service provider in which I should have taken it to in the first place.
"Nice to have sales rep do the little extras"
Nicole and Chris were exceptional in locating the right vehicle for us. We were pleased when it arrived ahead of the time when promised. Nicole very familiar with features of the two vehicles we test-drove. Able to answer all questions easily. We would highly recommend her to others. The vehicle we originally settled on, turned out to be sold. Chris was able to provide us with two alternatives that met our criteria by the next day. The Ford rebate of $7500 certainly factored in our decision making. Sam handled the payment processes very smoothly. Tanya gave us a detailed orientation to our new Escape’s features. All staff indicated they were available if we had further questions - appreciated.
Great service - thanks to all!