Sandra Jurcic | Page 10

Amazing Customer Service From the moment we pulled in and met Sandra, we knew we were in good hands. I noticed a couple things on our test drive and her Manager Dan came out From the moment we pulled in and met Sandra, we knew we were in good hands. I noticed a couple things on our test drive and her Manager Dan came out and assured us my concerns would be fixed. (We were buying a used vehicle) He kept to his word and we were exstatic with the way he handled our purchase. Our sales associate Sandra, took her time with us and we never felt pressured at all. Her goal was to make sure we were happy with our purchase. I would highly recommend Sandra as a sales associate, she was an absolute pleasure to work with and made the whole experience enjoyable. A big kudo's to Dan and Edie as well. Everything flowed easily for us and all the staff were remarkable. A fabulous team for sure! I will only buy our vehicles from Island Ford from now on as there is no comparison on how we were treated compared to other car dealerships. Huge Thanks!! And Congrats to a job well done!! The Thomson's More

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Friendly, helpful sales experience. Sandra came over within a couple of minutes of my arrival. She was very friendly and knowledgable. I had gone with the intention of test-driving one c Sandra came over within a couple of minutes of my arrival. She was very friendly and knowledgable. I had gone with the intention of test-driving one car (and not even buying that day) but ended up buying a newer, more expensive one there and then, because the deal was good and the financing was affordable. Sandra and the other staff were helpful throughout and I didn't feel like I was rushed at all. There were a couple of cosmetic issues that were quickly sorted out by the store and I love my new car. More

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Trading Up Once Again I have dealt with a few different Ford dealerships (I would only buy a Ford), and this dealership by far is the best one out there. Sandra seen my on I have dealt with a few different Ford dealerships (I would only buy a Ford), and this dealership by far is the best one out there. Sandra seen my on the lot and asked me what I was looking for. I told her they didn't have what I needed, and she proved me wrong right away. She led me to the car I wanted and it was perfect. She sold me on the car without pushing me, and left me to go home and think about it, but also invited me to take a test drive. I brought the wife in to look and drive it, and we were hooked. Sandra encouraged us to look at all the upsides to making the trade, but never made us feel like it was going to make or break her career....No pressure sales lady. She's very pleasant, friendly, knowledgeable, and a bubbly personality. Once we made up our minds, the rest of the process was painless and easy. Sandra made the whole deal a pleasure. We traded 2 vehicles in on a beautiful 2016 Mustang GT Premium Coupe. The very pleasant and helpful Bernadette helped with a lot of questions and a little string pulling. Matthew made all the numbers work with financing, and Chris made the final steps of the mountain of paperwork seem like a small hill. We have dealt with this dealership many times when it was Ken Evans, and a couple times as Island Ford. Every time makes us sure that we don't want or need to deal anywhere else. We have worked with some sales people who are no longer here in the past, as well as working with Chris Tarala when he was a salesman, Bernadette Scudder, Edie Lange, Bryan Flynn, and countless others in the background I'm sure. They are all a pleasure to work with. I must also add that through all the different vehicles we have had, the limited number of times we have needed service or warranty, it has always gone smooth, with no problems. Service department is equally friendly and helpful. Bottom line here is that this dealership goes above and beyond to make you happy, and make your buying experience easy and painless. I haven't met anyone at this dealership who isn't willing to go above and beyond. Go ahead and shop with confidence here that you are in good hands and will be treated fairly. More

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First Brand New Car! I bought my first car, a used Ford Fiesta, from this dealership (back when it was Ken Evans Ford). When I felt like I was beginning to outgrow my smal I bought my first car, a used Ford Fiesta, from this dealership (back when it was Ken Evans Ford). When I felt like I was beginning to outgrow my small car I went back to Island Ford to find a car that would better fit my lifestyle. Sandra had sold my parents a truck a couple years earlier, and when they told me about how much they liked her I knew exactly which person to ask for! I told Sandra what I was looking for in a car, a bigger, upgraded hatchback, and my budget and she was able to find me a brand new 2015 Ford Focus with monthly payments that would work for me. I got a great offer for my trade-in Ford Fiesta too! I couldn't be happier with my new car. With my budget, I never thought that I would be able to own a brand-new car but they really made it work for me. I love my ford focus, but if I ever do find myself outgrowing this new car I know that I will go back to Island Ford to find my next one. Highly recommend this dealership and Sandra. Excellent service. More

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Island Ford Just acquired a 2016 F150 for my wife (to replace the 2011 F150 that she had been driving) and the experience was phenomenal from start to finish. No Just acquired a 2016 F150 for my wife (to replace the 2011 F150 that she had been driving) and the experience was phenomenal from start to finish. Not saying it because of the pizza either! More

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Buying a used 2015 Mustang GT Convertible There was a no pressure sale on buying my Mustang. Sandra was always willing to listen to me, and took her time to answer all my questions, plus recom There was a no pressure sale on buying my Mustang. Sandra was always willing to listen to me, and took her time to answer all my questions, plus recommented me to also take it out for a test drive. A very personal buying experience from Sandra. More

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Lasting Impressions Island Ford provided us with a personable, friendly, informative journey to buying our used vehicle. We were able to buy a truck that suited all our Island Ford provided us with a personable, friendly, informative journey to buying our used vehicle. We were able to buy a truck that suited all our current and future needs. The tireless work and dedication of the Team of employees to make it happen, speaks volumes of their work ethic and integrity. Thank You. More

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Worth the drive. We had done some research and had already narrowed down our choice of vehicle to a few and needed to do some test drives. We scheduled a test drive in We had done some research and had already narrowed down our choice of vehicle to a few and needed to do some test drives. We scheduled a test drive in Duncan even though we live in Victoria as the dealership was rated so well and they did not disappoint. From Devann booking the trucks we wanted to test, to Sandra taking us out for a test drive and answering all our questions. Once we made our decision Sandra and Bryan worked hard to get us the best deal possible with Bryan coming up with some innovative ways to save every dollar we could. Even after the sale we noticed a small problem with the fog lamps and again the whole team including Deanna in the service dept made sure the problem was taken care of quickly. I would definitely recommend coming here to anyone searching for a vehicle. More

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excellent service, stress free Sandra was extremely helpful in finding the right car to suit our needs. She made our first car buying experience very smooth and stress free. We will Sandra was extremely helpful in finding the right car to suit our needs. She made our first car buying experience very smooth and stress free. We will definitely recommend Sandra and Island Ford to friends and family . Thanks again Island Ford for having amazing staff. Bonus: it came with a full tank of gas! More

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Made things work Thank you Sandra!...you made car buying a pleasure, no pressure, understood my needs, and I love my new 2015 F-150. Thanks to all for making it happen Thank you Sandra!...you made car buying a pleasure, no pressure, understood my needs, and I love my new 2015 F-150. Thanks to all for making it happen. I knew it wouldn't be easy trading in two vehicles, but Bryan went the extra mile, and made it work. First buy from Island Ford, but have had my vehicles serviced there since I moved to the Island five years ago. Great people, great service, thank you all! More

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