"Thank you to Sam for helping my husband and I with our..."
- Pam Armstrong
Thank you to Sam for helping my husband and I with our new vehicle purchases. Seamless and friendly and professional sales! Love our truck and car!
"ok dealership with one awesome sales rep. "
I would say average experience overall dealing with the dealership but fantastic experience dealing with Sam. Walking in I was unfortunately not surprised (being a young woman casually dressed there with my dad and niece and shopping for a truck) to have at least 2 sales reps give me sidways looks and ignore me or in one case walk out of his office when I was talking to reception saying I wanted to look at a vehicle and turn around and walk back once he saw me. Sam came out of his office and was more than happy to help me. Sam gave me the needed information on the truck I wanted to look at as well as some advice as far as things that weren't on the truck that I was going to need to add. Sam provided the information but wasn't suggesting things I didn't need or that would end up costing me more. His patient, relaxed approch was grately appreciated especially given the stress of having a very short window to get a new vehicle just days after a major collision with my previous truck. He had no hesitation helping me whether he thought I would ultimately buy a vehicle or not and dealt directly with me rather than my dad (which happens unfortunately too often for women buying vehicles). Sam was also fantastic with my niece and had an activity book he gave her which was a super nice touch. I did end up getting the vehicle I was there to look at during that visit.
The average rating is because of the expected judgement clearly received based appearance and opinions that I was not likely to actually buy the vehicle I asked to look at from multiple sales reps. If all the reps had been like Sam and willing to look past their preconceptions about who would buy a vehicle I might feel it is a better dealership but having dealt with similar at other places in the past I feel that it is common amongst car dealerships.
"Sam was very accommodating from the very beginning till I..."
Sam was very accommodating from the very beginning till I finally picked my vehicle. He was really good at trying to find the right vehicle for us by providing us with all the details. Over all our whole experience was majestic and hassle free!
"All around great experience "
Finch not only helped me with purchasing my dream truck, but the process was so quick and simple. Great staff and very clean facility, especially during this pandemic.
"Sam Leung - Kind and Thorough Consultant (beyond just sales)"
Sam was very sincere in wanting to help us find a car that was best fit for our lifestyle and priorities. He did not just sell us a car that we thought we wanted; he first diagnosed our needs to carefully provide a recommendation. He was also very friendly and accommodating. And patient with explaining things.
We'd highly recommend working with him!
"first time customers"
just a quick email to thank the staff at finch cadillac for the awesome service my wife & i experienced this past week, as a first time customer we both felt like we had been dealing there for years, just a special shout out to craig stott for everything he did to make our cadillac purchase special to us ( a great asset to the company ) even coming in off vacation to finish a couple small details, we will be back for any future needs & to all keep up the great work cheers! Shawn & Marybeth!
"Buying a new car was so much fun.No pressure. Very helpful.a"
Absolutely wonderful and relaxed experience. Wonderful staff. Great sales people. Would highly recommend this dealership to everyone. All staff are very good. Great place to buy a car.
I got into a new 2019 Chevy Silverado for way less then I thought, and Moe did a awesome job getting me a great rate. I made no compromises and got the exact truck I wanted even with not the best credit. These guys are great!
Other Employees Tagged:
"Friendly, prompt, insightful service"
On my first visit to the dealership, I walked around the lot and looked at different cars. I checked out models that I thought might work for a tall guy, and one associate (Sam Leung) gave me his input on what might work and let me sit in a couple models that I was curious about.
After deciding on a make and model of a car I was interested in, I contacted the dealership and was given an appointment with a representative for the same day after work. The representative (Josh D'Andrea) drives the model I was interested in, and so was very knowledgeable in terms of all the questions that I had about the car. We went for a test-drive, and he described the various options for a Cruze. Afterward, we talked about the purchasing and leasing options. I was impressed with how easy he was to chat with in order to get the information that I needed. I did not feel as though every sentence was designed to push me to make a purchase. It was a very different experience than what I expected in going to a dealership. This experience continued through the purchasing process (Richard Litt).
I really want to single out Josh for his patience and pleasant demeanour. I was VERY skeptical about what to expect coming into the process of buying a new car. Josh was easy to talk to, patient (I took 3 visits and lots of conversation before I was willing to pull the trigger), and very helpful. It was not the stereotypical "sleazy salesman" experience that I think people expect. I admittedly came in with my back up about buying a new car, but now I feel really good about my purchase and the experience that I had.
Other Employees Tagged:
"Financing Made Easy"
A co-worker recommended Finch Chevrolet to my wife and I. I went in expecting about the same service I received at our Last GM Dealer (In Kitchener). Night and Day difference!! Not that the last dealer was Bad, but Finch (Justin Gonciarz in particular) was just Better in Every Way!
Every question was answered (and so we could understand). Even financing questions about some Other loans I had! Justin Gonciarz helped my get out of my High interest Cruze and into TWO New vehicles (His and Hers) at a Much better rate than my last purchase!
I will NOT hesitate to recommend Finch Chevrolet for Anyone seeking a GM or Chev (And Finch Auto-Group to anyone looking for something Other than a GM).
And if it's Financing your looking for, Go right to see Justin!!