Ryan Rodney | Page 16

Satisfied used car customer We recently bought a 2011 Dodge Nitro at Capital Dodge. I was worried about the 'check engine' light coming on shortly after the purchase. I was expec We recently bought a 2011 Dodge Nitro at Capital Dodge. I was worried about the 'check engine' light coming on shortly after the purchase. I was expecting to have to fight to have this fixed. To my astonishment, they fixed it free of charge under the 30-day used car warranty without any argument. I also raised the issue of a split boot on a ball joint. The ball joint was still fine, but with the boot not protecting it anymore, it was a matter of time before it became defective. Ryan Rodney did not make any promise, but he managed to have it approved to be replaced under warranty (actually the whole control arm), even after the 30-day warranty as we could not find a mutually acceptable appointment time to have it fixed before the end of the 30-day warranty. I had to pay for the wheel alignment though. No question that we will be back to see Rodney at Capital Dodge for servicing our Nitro in the future. More

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Left in unsafe vehicle On July 31 we brought our 2011 Jeep G.C. to get an oil change & inspection package and have the dealership review all the recalls for our vehicle. On July 31 we brought our 2011 Jeep G.C. to get an oil change & inspection package and have the dealership review all the recalls for our vehicle. We advised the dealership that the brakes had been feeling "off" and they insisted we needed to replace our REAR brakes & rotars and have the front brakes cleaned. We were floored to hear that our REAR brakes (or brakes in general) needed to be replaced at less than 55,000 km. Rear brakes should last two to three times longer than front. This service was an over 700$ experience. Clearly something is wrong with our braking system that caused the rear brakes to wear like this. NOTE: We've had the jeep a little over 3 years and of that time I was HOME on maternity leave for 1.5 of that time - many many days the Jeep isn't even driven. And when I was at work most of my commute is easy highway driving. A few days after I took home my Jeep my brakes began to fail. I explained to my husband that the Jeep was NOT stopping no matter how hard I stood on the brakes. I was driving my two small children places in a Car that had Faulty brakes. Now tell me... Did they perform the vacuum test on the booster days earlier? Were my brakes actually in need of replacement at 55,000km or did we get taken advantage of? And if they were in need I replacement is it a result of the bad brake parts (recall) on our vehicle? When we called the dealership August 7th to stress our concerns we were told "you're probably just not used to your new brakes" Knowing the recall issues how could ANYONE Be so patronizing and dismissive??? Needless to say we brought the car in the following morning August 8th. Ryan went out to the car still insisting the brakes were fine. My husband insisted a mechanic look - and thank god! He immediately said "the boosters gone it's not safe to drive". We were told the booster had gone and they would have to order the parts. Clearly they had not checked/tested it the week before and sent me home in an unsafe vehicle to drive my kids around. Brakes do not go at 55,000 km unless people are unusually hard on them. I now believe the brake work done July 31 was either complete scam / misdiagnosis or 100% caused by the wear from the faulty parts on the car. And I want my money refunded. I am floored at the complete disregard for my safety. Customer Service Issues: while I appreciate being provided a rental - the service guy (Ryan & manager Kyle) we're patronizing and completely unhelpful and not understanding. When you say you will offer a comparative vehicle ...... You should try to meet the needs of the client. Telling me you have either a tiny fiat or giant ram quad cab is absolutely ridiculous. I explained - I am 5'3" and have two babies in car seats and I bring a double stroller with me. Ryan literally told me "is no car better for you cause I could put you further down the list and you could just wait with no car" he also claimed he had called EVERY rental place in the city all day to get me a car. When we arrived to pick up the rental they said "If they would have called earlier... They'd have more suitable cars to choose from" Ryan out right lied. I called their service manager -(this guy refuses to take calls we are always put to his voicemail) I called him to complain about all of this and he never bothered to call me back. I rated their service on the rate dealer site they sent me. Although it is anonymous, Kyle was aware and had received my negative review. He didn't bother addressing it (aside from telling my husband he saw it) and he chose not to return my calls. Two weeks + with a rental that is nothing like our JEEP & we have called twice to ask about the parts. No one is following up with us & it appears no one there knows what's going on. First call the woman said "the parts are coming from the USA" like that was reason for waiting. Second call we were told our JEEP was on the hoist. When we followed up later that day we were told our JEEP was never on the hoist and they were still waiting for 3 parts. At this point, one of our biggest regrets has been buying a car from this dealership. Dealing with them has from the beginning been an ordeal. We are to the point now where we are in the market for a new car and we cannot even consider a Chrysler after all of this. You need to shape up this dealership. Worst service ever over and over again. I am concerned about their competency. Am I going to have a safe vehicle for my family when all the parts come in? We've lost all trust in this dealership and sadly now the brand. I expect a full response in regards to all my concerns. But I have already been told "the booster could have gone at anytime" and the don't feel it's related. I am still furious about having to replace brakes that I am CONVINCED shouldn't possibly have needed to be replaced unless it was a result of the recalls and we should NOT have had to pay for this. I want my money refunded for the brake work done. I want assurances that the recall work needed will now be done safely by a competent mechanic. And I want MY car back as soon as possible. On another completely separate note: the young man who shuttled my husband to his office stated he simply grabbed some keys (a client's car) to use as a shuttle. How completely unprofessional and wrong! I'd be livid if they used my vehicle to shuttle clients. The car wasn't running well and the young man commented "I should have checked what it was in for first" unreal. I will am taking to media to be sure other ppl are aware of the dangerous practices, the awful service, and outright disregard for clients that seems to take place at this dealership. I've contacted Chrysler Canada - next BBB - I want a satisfactory resolution. But client service does not seem to be a priority here. More

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No Pressure. Every dealership is the same...I will have to check with my manager. That"s the best I can do. No that won't do. In comes the "manager" to heavy cl Every dealership is the same...I will have to check with my manager. That"s the best I can do. No that won't do. In comes the "manager" to heavy close me...I hate that. My experience at Capital had none of that....Jon B was professional from the beginning. We found a car, test drove it had a coffee, then talked price. After some no pressure back and forth, we agreed on a price shook hands and we were done. No pressure no hassle. More

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Great Service!! We had a problem with our new Journey, it was quickly found and rectified . Service was prompt and pleasant. Ryan was a pleasure to deal with,He took We had a problem with our new Journey, it was quickly found and rectified . Service was prompt and pleasant. Ryan was a pleasure to deal with,He took care of us so well. Thanks Ryan Roger. More

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WONDERFUL SERVICE!!! The staff at Capital Dodge Chrysler Jeep are great. Ryan Rodney (assistant service manager) was super pleasant to work with. He helped us out big time The staff at Capital Dodge Chrysler Jeep are great. Ryan Rodney (assistant service manager) was super pleasant to work with. He helped us out big time when we needed him the most. More

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Capital Dodge is my dealer of choice We have dealt with Capital Dodge since 2005. We bought a 2005 Grand Caravan and then a 2009 Town and Country Limited and could not be happier with bo We have dealt with Capital Dodge since 2005. We bought a 2005 Grand Caravan and then a 2009 Town and Country Limited and could not be happier with both vehicles. We have felt like valued customers every time we enter the dealership whether it is to buy a vehicle or to have one serviced. We have come to know the staff at Capital Dodge and enjoy dealing with them - they remember us and treat us royally. Our service visits are always well detailed and explained. We are happy that Capital Dodge is looking after us both in sales and excellent service. Capital Dodge is like a family - the staff have been there for as long as we have been dealing with them and we have come to know and feel safe when dealing with them. Thank you Ryan and Jim Durrell Capital Dodge for taking such good care of us! We wouldn't think of going anywhere else! More

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Jeeping made easy! I highly recomend this dealership, as they always seem to clarify and correct amy concerns I have. Ryan always explains things in great detail and ver I highly recomend this dealership, as they always seem to clarify and correct amy concerns I have. Ryan always explains things in great detail and very helpful in making me understand how my Jeep works. Thank you for the great service, and see you for my next maintnance visit! More

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Efficient, quick and friendly Everything transpired as I had been told over the phone- car went into service in the morning, received a call with an update, got my car back in the Everything transpired as I had been told over the phone- car went into service in the morning, received a call with an update, got my car back in the evening. Found Ryan Rodney to be very friendly and helpful. Recommend this place. More

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Love My Visits All the staff is wonderful - friendly, professional, courteous and knowledgeable. I am always very well taken care by my service manager, Ryan. The at All the staff is wonderful - friendly, professional, courteous and knowledgeable. I am always very well taken care by my service manager, Ryan. The atmosphere at the dealership is reflective of the CEO who is always welcoming and takes time to make the rounds to visit with customers. I have very positive experiences each time I must have my car serviced and they take me promptly if there is an issue. I would highly recommend this dealership to everyone! More

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Very Friendly and Helpful Ryan was an excellent introduction for my visit. He explained all the steps necessary to resolve my issue. I even felt a slight pang in his voice when Ryan was an excellent introduction for my visit. He explained all the steps necessary to resolve my issue. I even felt a slight pang in his voice when he gave me the estimated cost to fix my van. The service was completed on time and on budget. They never tried to "up sell" me on any additional repairs. The next day however, produced a loud squeal from where the work was done. Ryan immediately scheduled a test drive with the service manager to identify the problem. Of course, by the time I got to the dealer - the noise was gone. Still, Shane - the service manager - came for a drive and tried to reproduce the sound. They took my "fantom" claim seriously which was nice. The van is driving perfectly now - no repeat of the noise. More

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