Ryan Rodney | Page 15

Excellent Service is the Norm When I was shopping for my Fiat, the salesperson at another dealership told me that the service at Capital Dodge was a 2 and his dealership had a 5 ra When I was shopping for my Fiat, the salesperson at another dealership told me that the service at Capital Dodge was a 2 and his dealership had a 5 rating. I took what he said with a grain of salt and bought my Fiat. The service at Capital Dodge is excellent. By happenstance, I usually have Ryan Rodney as my service adviser. He remembers my name and past issues with my car without having to type in my licence plate first or bring up a work order. He is always friendly and helpful. Ryan goes out of his way to make suggestions to maximize the repairs while saving me money if possible. I am very happy whenever I pull into the service bay and see Ryan. I hope he stays with Capital Dodge because he takes very good care of me and my car, which is my pride and joy. I would recommend Ryan and Capital Dodge Service to any of my friends. More

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What an excellent experience! I needed to stop in somewhere and have my windshield wipers looked at ;because they no longer worked and falling off. I thought of going to a GM deal I needed to stop in somewhere and have my windshield wipers looked at ;because they no longer worked and falling off. I thought of going to a GM dealership close to where I lived but remembered I usually have trouble there - you know -- parts etc. So I decided to travel several km to Capital Dodge and have have my 2012 Grand Caravan serviced there. When I arrived at the service door, after a short wait, I was waived in by a service person and greeted with a smile and was asked what he could do for me. I showed him my wiper situation and he asked me if I would like to head to the parts counter and purchase two wipers for my 2012 van and he would install the for me. I went to the parts counter. While I was waiting to purchase the wipers, the service guy came up to the parts counter and picked up the wipers and said while I was waiting to complete the transaction he would get a head start on installing them. Wow... I have not experienced service like this in a very long time. When I arrived back at my van the blades were installed and he was removing the snow and ice from my vehicle -- unbelievable! Furthermore, he asked me if I needed some windshield washer fluid. I told him I has a bottle in the van. He asked me to get it and he proceed to fill up my washer fluid. Oh my... It's a long story to explain my stress level yesterday, but suffice to say that his service guy provided me an amazing service that meant so much to me at this time. i offered him a tip but he refused and was just happy to do this for his customer. A heartfelt thanks to Ryan Rodney, Assistant Service Manager.. Thanks again to Ryan Rodney and Capital Dodge -- I will definitely bring all my service here from now on. . Roland Durocher More

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The only dealership I trust with my Jeep Wrangler As a Jeep owner for a few years now, I've dealt with many different dealerships in the Ottawa area, however, there is only one that I truly trust to c As a Jeep owner for a few years now, I've dealt with many different dealerships in the Ottawa area, however, there is only one that I truly trust to care for my Jeep Wrangler. The assistant service manager, Ryan Rodney, makes each interaction with me a personal one, and always explains the procedure in clear and easy to understand terms, with the possible outcomes. As a Sales and Service manager for a major telecom company, I know customer service. Ryan truly is an asset to the Capital Dodge team. I will most continue to make the drive from Hull, Quebec to get my vehicle serviced by Capital Dodge. More

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Great Experience!!! Whether it was purchasing my Dodge Journey, or bringing it in for service, the staff at Capital Dodge Chrysler Jeep have always been helpful, honest, Whether it was purchasing my Dodge Journey, or bringing it in for service, the staff at Capital Dodge Chrysler Jeep have always been helpful, honest, and respectful. Especially Ryan Rodney. He is friendly, extremely knowledgeable, and very honest when it comes to servicing my Journey. Ryan always looks out for my best interests, and he always ensures I leave the dealer 110% satisfied with the work that has been done. Because of this, I will always bring my vehicle to Capital Dodge Chrysler Jeep More

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honesty and integrity Would like to comment on Ryan Rodney and the level of honesty and respect he shows me when I have my Jeep inspected. Most recently had my jeep looked Would like to comment on Ryan Rodney and the level of honesty and respect he shows me when I have my Jeep inspected. Most recently had my jeep looked at by another dealership, as it failed me in that neighbourhood, only to find them giving me a quote for something I felt should be a warranty concern. I immediately called Capital dodge and spoke with Ryan. He agreed that something wasn't quite right and insisted i come to visit him for a second opinion. Lo.g story short, Ryan found the repair to be under my warranty and also recommended maintnance to avoid this or similar from happening again. Thank you Ryan for looking out for me and my best interest, safety and peace of mind for my family and i More

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Best Service I've ever Received My wife had major concerns when the tire pressure light came on as she is a safety freak. I brought it in to capital dodge as we always do and Ryan g My wife had major concerns when the tire pressure light came on as she is a safety freak. I brought it in to capital dodge as we always do and Ryan greeted me with a smile. He instantly addressed my concerns by letting me know it appears to be a sensor and not to think the worst. Ryan set me up with a rental car without request and made the interaction a pleasure rather than a hassle. He contacted me well within the timelines provided at drop off and advised that it was indeed what he initially assumed was the issue. Thank you so much Ryan as this was truly the best service I have ever received from a car dealership and I will continue to exclusively see Ryan when I get my car serviced. My parents have also had similar interactions with Ryan and have nothing but great words to speak of him. Keep up the great work Ryan. More

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Fast and friendly service I had a wonderful experience when I came in with my Dodge Journey. The sales rep, Ryan Rodney quickly attended to all my needs and provided me with a I had a wonderful experience when I came in with my Dodge Journey. The sales rep, Ryan Rodney quickly attended to all my needs and provided me with a friendly service. He inflated my tires and reset the car computer. Excellent Job! More

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warranty service Approaching the 100 thousand km mark on my 2011 dodge ram 1500. In the past 2 weeks my vehicle has been in the shop 3 times for 2 different issues. Approaching the 100 thousand km mark on my 2011 dodge ram 1500. In the past 2 weeks my vehicle has been in the shop 3 times for 2 different issues. Ryan Rodney was very helpful in booking appointments and make sure everything was completed and covered under warranty in a timely manner. He was very courteous and extremely professional. His customer service was top notch. Brittany Mills was also helpful in booking an appointment. Thank you for your service More

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Ryan Rodney = best service ever! I love my Fiat 500 and when it needs to head to the shop, Ryan Rodney always provides the very best service. He is extremely knowledgeable, helpful an I love my Fiat 500 and when it needs to head to the shop, Ryan Rodney always provides the very best service. He is extremely knowledgeable, helpful and professional. He goes above and beyond the call of duty to make sure everything is organized and excellent. Working with him, I know my car is in great hands. Best service in the city! : ) More

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Multiple vehicle purchase client I've bought two Fiats (a First Edition 500 and a Abarth) from this dealership. Andréanne is an excellent representative of the Fiat brand. She optim I've bought two Fiats (a First Edition 500 and a Abarth) from this dealership. Andréanne is an excellent representative of the Fiat brand. She optimizes the brand both in personal aura and knowledge. She makes you feel the passion of the Italian car experience. No amount of money or training can instill that into a brand representative. Matt reminds me of the great soccer player of old, Platini - a play maker who seems to float through the dealership and ensure all is in good order. The entire service team are wonderful - cheerful, courteous and kind - and that emanates from the service manager who is a wonderful fellow. Of course it all starts from the very top and trickles through the organization. Thank you Mr. Durrell - you are a gentleman! More

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