Ryan Rodney | Page 14

Ryan Rodney - the very best in customer service!! I purchased a new car from Capital Dodge in 2011 and have had it regularly serviced every since. Ryan Rodney is my service guy and I gotta say he's th I purchased a new car from Capital Dodge in 2011 and have had it regularly serviced every since. Ryan Rodney is my service guy and I gotta say he's the best in every way. Professional, friendly, smart, resourceful. He takes excellent care of me every time. Thanks Ryan!! You deliver the very best in customer service. They should write the customer service manual based on YOU!! Tim Nast, Ottawa More

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Great Service Capital Dodge Chrysler Jeep in Kanata is the dealer me and my wife use on a regular basis. Today I dropped my Jeep off at noon to have my Windshield Capital Dodge Chrysler Jeep in Kanata is the dealer me and my wife use on a regular basis. Today I dropped my Jeep off at noon to have my Windshield Washer Reservoir replaced. I informed them that I would be returning at 3 PM. When I arrived to pick up my vehicle my preferred Service Adviser Ryan Rodney greeted me as I came through the door to the Service area. He asked how my day was and told me my vehicle was ready for me.and immediately retrieved my paperwork. I asked him several questions about the job as I always do and he answered them in a clear and concise manner and all to my satisfaction. I payed my bill and was on my way in less than 15 minutes. Service is the main reason my family has purchased our last 4 vehicles from Capital Dodge Chrysler Jeep will continue to do so in the future More

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"My New Jeep Cherokee North 4x4" I spent a lot of time searching the internet for a good quality vehicle. I keep coming back to Capital Dodge because of my earlier experience with the I spent a lot of time searching the internet for a good quality vehicle. I keep coming back to Capital Dodge because of my earlier experience with the service department. When I had a class 2 hitch put onto my 2004 Intrepid, I was so impressed with the quality of the workmanship. You can hardly see it sticking out the back of the car. When I brought the car in for heating problems and spoke to Ryan, he seemed to have an idea that it might be the water pump from my descriptions. He called me a couple of hours later and confirmed the problem with the water pump. He did not pressure me into any quick decisions as I wanted to think it over. I finally called him back and told him that I did not want to put any more money into a car that is 11 years old. When I went to pick the car up he recommend a sales person that would be able to help me with any questions I might have if I decide to come to Capital Dodge. Ryan introduced me to Geoff Anderson and I told him that I might be interested in the Jeep Cherokee because of the need for a vehicle to pull a small cargo trailer which is used to haul large scale R/C model airplanes. I have had the Jeep for only a couple of days and absolutely love it. I am really looking forward to this summer pulling my cargo trailer with my new Jeep to R/C events across Ottawa area and some events in Southwestern Ontario. I highly recommend Capital Dodge and two extremely knowledgeable and friendly employees, Ryan Rodney and Geoff Anderson. Please go and look these 2 guys up for a good quality and friendly experience. More

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My new Brakes on my Dodge Journey Last week was a difficult time for me, my brakes were making squeaky sounds when stopping and Ottawa was under a freezing warning after beating anoth Last week was a difficult time for me, my brakes were making squeaky sounds when stopping and Ottawa was under a freezing warning after beating another coldest records. On the Wednesday 11 of February, an important evening meeting was taking place in Montréal which I had to make or break. Before I make my last option to cancel, I bravely call the service department at Capital Dodge to book an appointment. My Irish Luck was with me, the service had an opening for 2:00 PM. At my arrival, Ryan Rodney who was at the service desk put me immediately at ease with my vehicle's problem. He was very understanding of the situation. After we had an inspection and a report, he decided without hesitation what was the best way they could do to fix my brakes by replacing the necessary parts and letting me know that they could get the Job done and ready before supper. I was absolutely amazed to have my vehicle ready sooner than planned and to realize that the cost was below estimate. At the end, I was able to make my business trip and save the day. Actually, it was Capital Dodge who save the day !!! Now, I will never feel difficult to stop again if any more problems arise on my Dodge Journey. From now on I will recommend Capital Dodge to my friends and colleagues or at least to suggest them to be booking an appointment for a oil change and see for themselves. More

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Excellent Service is the Norm When I was shopping for my Fiat, the salesperson at another dealership told me that the service at Capital Dodge was a 2 and his dealership had a 5 ra When I was shopping for my Fiat, the salesperson at another dealership told me that the service at Capital Dodge was a 2 and his dealership had a 5 rating. I took what he said with a grain of salt and bought my Fiat. The service at Capital Dodge is excellent. By happenstance, I usually have Ryan Rodney as my service adviser. He remembers my name and past issues with my car without having to type in my licence plate first or bring up a work order. He is always friendly and helpful. Ryan goes out of his way to make suggestions to maximize the repairs while saving me money if possible. I am very happy whenever I pull into the service bay and see Ryan. I hope he stays with Capital Dodge because he takes very good care of me and my car, which is my pride and joy. I would recommend Ryan and Capital Dodge Service to any of my friends. More

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What an excellent experience! I needed to stop in somewhere and have my windshield wipers looked at ;because they no longer worked and falling off. I thought of going to a GM deal I needed to stop in somewhere and have my windshield wipers looked at ;because they no longer worked and falling off. I thought of going to a GM dealership close to where I lived but remembered I usually have trouble there - you know -- parts etc. So I decided to travel several km to Capital Dodge and have have my 2012 Grand Caravan serviced there. When I arrived at the service door, after a short wait, I was waived in by a service person and greeted with a smile and was asked what he could do for me. I showed him my wiper situation and he asked me if I would like to head to the parts counter and purchase two wipers for my 2012 van and he would install the for me. I went to the parts counter. While I was waiting to purchase the wipers, the service guy came up to the parts counter and picked up the wipers and said while I was waiting to complete the transaction he would get a head start on installing them. Wow... I have not experienced service like this in a very long time. When I arrived back at my van the blades were installed and he was removing the snow and ice from my vehicle -- unbelievable! Furthermore, he asked me if I needed some windshield washer fluid. I told him I has a bottle in the van. He asked me to get it and he proceed to fill up my washer fluid. Oh my... It's a long story to explain my stress level yesterday, but suffice to say that his service guy provided me an amazing service that meant so much to me at this time. i offered him a tip but he refused and was just happy to do this for his customer. A heartfelt thanks to Ryan Rodney, Assistant Service Manager.. Thanks again to Ryan Rodney and Capital Dodge -- I will definitely bring all my service here from now on. . Roland Durocher More

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The only dealership I trust with my Jeep Wrangler As a Jeep owner for a few years now, I've dealt with many different dealerships in the Ottawa area, however, there is only one that I truly trust to c As a Jeep owner for a few years now, I've dealt with many different dealerships in the Ottawa area, however, there is only one that I truly trust to care for my Jeep Wrangler. The assistant service manager, Ryan Rodney, makes each interaction with me a personal one, and always explains the procedure in clear and easy to understand terms, with the possible outcomes. As a Sales and Service manager for a major telecom company, I know customer service. Ryan truly is an asset to the Capital Dodge team. I will most continue to make the drive from Hull, Quebec to get my vehicle serviced by Capital Dodge. More

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Great Experience!!! Whether it was purchasing my Dodge Journey, or bringing it in for service, the staff at Capital Dodge Chrysler Jeep have always been helpful, honest, Whether it was purchasing my Dodge Journey, or bringing it in for service, the staff at Capital Dodge Chrysler Jeep have always been helpful, honest, and respectful. Especially Ryan Rodney. He is friendly, extremely knowledgeable, and very honest when it comes to servicing my Journey. Ryan always looks out for my best interests, and he always ensures I leave the dealer 110% satisfied with the work that has been done. Because of this, I will always bring my vehicle to Capital Dodge Chrysler Jeep More

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honesty and integrity Would like to comment on Ryan Rodney and the level of honesty and respect he shows me when I have my Jeep inspected. Most recently had my jeep looked Would like to comment on Ryan Rodney and the level of honesty and respect he shows me when I have my Jeep inspected. Most recently had my jeep looked at by another dealership, as it failed me in that neighbourhood, only to find them giving me a quote for something I felt should be a warranty concern. I immediately called Capital dodge and spoke with Ryan. He agreed that something wasn't quite right and insisted i come to visit him for a second opinion. Lo.g story short, Ryan found the repair to be under my warranty and also recommended maintnance to avoid this or similar from happening again. Thank you Ryan for looking out for me and my best interest, safety and peace of mind for my family and i More

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Best Service I've ever Received My wife had major concerns when the tire pressure light came on as she is a safety freak. I brought it in to capital dodge as we always do and Ryan g My wife had major concerns when the tire pressure light came on as she is a safety freak. I brought it in to capital dodge as we always do and Ryan greeted me with a smile. He instantly addressed my concerns by letting me know it appears to be a sensor and not to think the worst. Ryan set me up with a rental car without request and made the interaction a pleasure rather than a hassle. He contacted me well within the timelines provided at drop off and advised that it was indeed what he initially assumed was the issue. Thank you so much Ryan as this was truly the best service I have ever received from a car dealership and I will continue to exclusively see Ryan when I get my car serviced. My parents have also had similar interactions with Ryan and have nothing but great words to speak of him. Keep up the great work Ryan. More

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