Rodney Gillard | Page 11

Poor customer service This is my 2nd review of this dealership as the first one sent through i received a standard response from the Car Nation Marketing team, below they m This is my 2nd review of this dealership as the first one sent through i received a standard response from the Car Nation Marketing team, below they may only change a few words around but if you look at the reviews it is the same scripted message and ask you to get in touch with the Car nation Customer Service BDC department who do not return emails so another disappointment with this organization. The dealership when i purchased the vehicle offered 3 free oil changes due to the issues upon the purchase and then Jason Brown the Sales Manager offered 3 more after learning of my disappointment through my review, when I set up an appointment for my 2nd oil change i was informed that they do not see any other complimentary ones on my file. WARNING!!!! do not be taken in by the broken promises from this dealership and their parent company Car Nation as they do not take customer service seriously or emails and reviews would be responded to in a personal manner. If Kia did send out surveys like they state in the email you recieve i am sure they would have some negative responses. Be careful of warranty work as well as i have a heated passenger seat in my Sorrento that does not function correctly and the response is that is the way it is supposed to be rather than let us look at it as it does not seem right that it s=does not function like the driver seat. Hello, Thank you for taking the time to write a review. We are sorry to hear about your experience at Georgetown Kia. One of our company pillars is to deliver exceptional customer experience and quality of service, we apologize that it did not transfer to your experience. We kindly ask that you email our head office with details of your purchasing experience so we may find an opportunity to improve your overall experience at Georgetown Kia. Our Customer Service BDC department at head office can be reached at customerservice@carnationcanada.com. We look forward to hearing from you. Regards, Christy Eleanor Marketing Specialist Car Nation Canada More

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Quick and Friendly Staff was prompt and squeezed me in on short notice. All around friendly group. I will absolutely keep servicing my car at Georgetown KIA. Thanks Staff was prompt and squeezed me in on short notice. All around friendly group. I will absolutely keep servicing my car at Georgetown KIA. Thanks More

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Quick & Easy Service was quick, called at 1130 they took me same day at 1230 and done by 2. Defiantly be back they made it easy to come to their dealership. Service was quick, called at 1130 they took me same day at 1230 and done by 2. Defiantly be back they made it easy to come to their dealership. More

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Amazing Customer Service I just wanted to extend my gratitude and quickly share my incredible experience with this dealership. This team is by far the best representation of K I just wanted to extend my gratitude and quickly share my incredible experience with this dealership. This team is by far the best representation of Kia that I have yet to meet. On more than several occasions, I had to meet with Rodney, Gord, and the service team. Each time I have been impressed. Recently, the Georgetown Kia team had replaced my full engine as per a warranty as there was a defect with the block. Besides providing my paperwork proving that I had taken care of the maintenance, the claim and the replacement were hassle free. Thank you Georgetown Kia for your time and your help! More

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very minor service i got a small dent removed and a few electronics checked out. i was scheduled for twelve till five but was out by two so that was great, gave me my af i got a small dent removed and a few electronics checked out. i was scheduled for twelve till five but was out by two so that was great, gave me my afternoon for other things to be done, it's not a big deal but time is precious so i appreciated that , thanks . all goes well on all my visits, no complains.service dept. Gord and Rodney are always so courteous to me,very appreciated More

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great service the service has been excellent to date.purchased a kia forte 5 2016 and a kia forte koup 2016.i like the fact that this dealership does not push to se the service has been excellent to date.purchased a kia forte 5 2016 and a kia forte koup 2016.i like the fact that this dealership does not push to sell you unnecessary services such as other dealerships i have dealth with in the past. More

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14 years of reliable service I've been bringing my vehicles to Georgetown Kia for servicing for 14 years. I appreciate and value the trustworthy, respectful and comprehensive ser I've been bringing my vehicles to Georgetown Kia for servicing for 14 years. I appreciate and value the trustworthy, respectful and comprehensive service I receive. I am always very well informed about what is needed and what the costs will be. I go out of my way to continue to maintain my vehicle here and feel it is worth it to do so. More

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Quick fix for loose Drive belt Actually had spoken to Rodney last week, and after I gave him the symptoms I was having he indicated that the belt may need attention. Tuesday, Feb 7, Actually had spoken to Rodney last week, and after I gave him the symptoms I was having he indicated that the belt may need attention. Tuesday, Feb 7, 2017 approx 1:00 p.m. I drive in and spoke to Gord and mentioned the issue. He actually took time to let me know that I did, in fact change all belts in 2015 and the the belt may need tightening. He immediately asked for my keys, made up a service order and within an hour all was rectified at NO Charge. Really appreciate this attention and service. Thanks Gordo and Rodney. George More

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Awesome Never had to wait .services was done quickly and they have a comfortable waiting area .will go back again and recommend family and friends to have the Never had to wait .services was done quickly and they have a comfortable waiting area .will go back again and recommend family and friends to have there cars serviced here. More

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Service experience Excellent service from the moment I stepped inside the service door. Rodney asked/recommended a few certain things that needed done....I kindly decl Excellent service from the moment I stepped inside the service door. Rodney asked/recommended a few certain things that needed done....I kindly declined a few things for now until the next visit and accepted the other recommendations. Very professional and Kind! More

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