Phil Dao | Page 9

Great Experience as always Thank you all for helping me trade my truck in for my car. The whole process was very smooth. I would defiantly recommend Charlesglen. Great Job! Thank you all for helping me trade my truck in for my car. The whole process was very smooth. I would defiantly recommend Charlesglen. Great Job! More

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Charlesglen Rocks! I’ve always had great service in all areas, and the odd time something went wrong, the next person I deal with always makes up for it. I’ve always had great service in all areas, and the odd time something went wrong, the next person I deal with always makes up for it. More

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Pre-owned 4Runner Had such a lovely time car shopping here today! The guys really went above and beyond to make sure I got the right car, and even made sure I could dri Had such a lovely time car shopping here today! The guys really went above and beyond to make sure I got the right car, and even made sure I could drive away with it the same day! I didn’t feel any pressure to spend money or get extra stuff I didn’t need, and the team was wonderfully honest about the service records and condition of each of the vehicles. I’m looking forward to lots of amazing adventures with my awesome new (used) 4Runner! Thanks guys (I wish I could remember everyone’s name, I apologize!) More

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Bought a car Boyd was very helpful in taking us around showing us the different cars and generally being informative. he also worked with us to help us select the Boyd was very helpful in taking us around showing us the different cars and generally being informative. he also worked with us to help us select the right options. More

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Ongoing relationship This is the 7th Toyota and 4th Tacoma that I have purchased from Charlesglen. I continue to be impressed by the professional and caring attitude of ev This is the 7th Toyota and 4th Tacoma that I have purchased from Charlesglen. I continue to be impressed by the professional and caring attitude of everyone I come in contact with. This is an exceptional dealership. More

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They see me Rolla'in This was my second vehicle leased through Charlesglen Toyota. I have to drive by 3 other Toyota dealerships to get there but it is worth it for the cu This was my second vehicle leased through Charlesglen Toyota. I have to drive by 3 other Toyota dealerships to get there but it is worth it for the customer service you experience. Mitch Henry did an excellent job outlining the different features for each trim level helping me select the trim level that best suited my needs. I dealt with Phil initially in finance then in person I dealt with Kurt. Kurt was very friendly and easy to talk to and made the process incredibly smooth. Mark in delivery was great, the way he talks about the cars is so genuine. He definitely helps build the excitement of picking up your new vehicle. I appreciated that managers Alex AND Ryan took the time to say hello and thank me again for my business. If you are in the market for a new Toyota or a pre-owned vehicle I highly recommended you visit the team at Charlesglen!!! More

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Great all round dealership! This is the third vehicle we have purchased from this dealership and have found all staff friendly and very helpful. I can not stand pressure sales an This is the third vehicle we have purchased from this dealership and have found all staff friendly and very helpful. I can not stand pressure sales and have never experienced this any time we have been in the showroom. They have always been accommodating to our schedule in test driving any vehicle as well as explaining all features of vehicles. Very impressed with the delivery process of new vehicles explaining in detail all features, maintenance schedules and setup according to our requirements. The service department has alway been superb from the the booking process, check-in, meeting promised completion times and follow up. I have never had any issues when servicing any vehicle. I would highly recommend considering this dealership if you are looking for quality service when purchasing or servicing a vehicle. More

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Fantastic service Great service Mark’s review of the car was helpful, answered all my questions Nice service Toyota offers with the registration Of the vehicle. T Great service Mark’s review of the car was helpful, answered all my questions Nice service Toyota offers with the registration Of the vehicle. Thanks again, More

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Good job Mitch is great to deal with, no hassle and no pressure. I have purchased 4 vehicles from Charles glen over the years and more to come Thanks Mitch is great to deal with, no hassle and no pressure. I have purchased 4 vehicles from Charles glen over the years and more to come Thanks More

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Good service Actually wanted to drive a little further and a little longer on the highway with the demo car but I guess due to weather we were only allowed to go s Actually wanted to drive a little further and a little longer on the highway with the demo car but I guess due to weather we were only allowed to go so far. Felt a little pressured into purchasing the car after test driving, it was daily phone calls from sales until we decided to go meet up with them a second time. After purchasing i actually wanted updates on when my car would arrive but did not really hear from them until I contacted them. The whole delivery process was very pleasant, they had everything ready for us,even the license plate so we were able to just drive it out of the dealership. They also took us step by step on how everything inside your car functions, and many follow ups after the delivery to see how happy we are with the car. The overall experience was enjoyable and professional, I would recommend them to other people. More

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