Phil Dao | Page 21

Charlesglen Sales/Sean Nixin Exceptional customer service and treatment during our car buying experience. No pressure sales, lots of information on the product lines. Ability to t Exceptional customer service and treatment during our car buying experience. No pressure sales, lots of information on the product lines. Ability to test drive multiple models and time to make the best decision for my family. Sean Is personable, knowledgeable and easy to work with. Delivery experience was phenomenal! Appreciate the overview that Mark gave us prior to taking the vehicle before taking it off the lot. Alex and Dan in the Finance office laid out our purchase/lease options and made the experience painless. Have been going to the service department for a number of years and have always been pleased with the level of professionalism and honesty. More

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Attentive and professional attitude The entire staff at Charlesglen Toyota treated me with a high level of professionalism. All of the staff where very personal and attentive to my need The entire staff at Charlesglen Toyota treated me with a high level of professionalism. All of the staff where very personal and attentive to my needs. I would recommend this dealership to anyone looking to purchase a new Toyota. More

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Very helpful and friendly I had been looking at 4Runners on the net since my truck broke 190,000 km. Decided to stop in to Charlesglen to test drive one. They had the exact m I had been looking at 4Runners on the net since my truck broke 190,000 km. Decided to stop in to Charlesglen to test drive one. They had the exact model I was looking for, and the next thing I know,we were working on a deal. The price they offered me for my old vehicle was fair and we came to an agreement. I picked up the 4Runner the next day! Fast friendly....Thanks! More

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Great overall experience Great experience overall. Staff are very helpful and knowledgable. Pricing was excellent, by far the best compared to Honda and Mazda which was unex Great experience overall. Staff are very helpful and knowledgable. Pricing was excellent, by far the best compared to Honda and Mazda which was unexpected as I was trading in a 3 year old Honda CR-V! Would not hesitate to deal with the same team in the future. More

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Charlesglen Toyota a Class Act! Charlesglen Toyota staff are professional and sincere in putting their customer first . Family referred us to this dealership because of their satisf Charlesglen Toyota staff are professional and sincere in putting their customer first . Family referred us to this dealership because of their satisfaction. Jim McAlorum passed us onto Harris Kok who was a wealth of information, helping us make our final decision. It was a relaxing and pleasant experience and he will get our referrals. Picking up our new vehicle, Jim explained all the new gadgets with his usual wit and humor. It will take these seniors awhile to figure it all out, but we're up for the challenge! More

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Quick and Easy The team over at Charlesglen helped me buy a brand new car for the first time in my life and it is great! No money down and no interest for 36 months! The team over at Charlesglen helped me buy a brand new car for the first time in my life and it is great! No money down and no interest for 36 months! Yahoo!! More

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Extraordinary experience! We are extremely happy with our Toyota Rav 4 purchase thru Charlesglen Toyota! Very friendyl staff from the floor sales people to sales manager,fina We are extremely happy with our Toyota Rav 4 purchase thru Charlesglen Toyota! Very friendyl staff from the floor sales people to sales manager,finance manager and delivery coordinator. More

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Everyone was so professional and helpful I gave a 5 star review because everyone was very accommodating and answered all my questions. My car was ready for me on the date requested. The only I gave a 5 star review because everyone was very accommodating and answered all my questions. My car was ready for me on the date requested. The only thing missing was the brownies for Jim, next time ;) The financing team was fast and did a thorough job. More

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Buying a new Prius C Since I have owned Toyota cars for the past 30 years, when it came time to buy a new car for my wife, we chose to deal with this dealership where I bo Since I have owned Toyota cars for the past 30 years, when it came time to buy a new car for my wife, we chose to deal with this dealership where I bought a RAV 4 8 years ago. We were met by Tyler Medland who was extremely friendly and showed us the Prius C which we were thinking about buying. We did a test drive in one of the ones available that day and after deciding that it was the car we wanted, Tyler walked us through the paperwork. The General Manager ,Tim Beach came to meet us and congratulated us on our new purchase. All very friendly. Then we met Phil Dao , we went over the financing with him and other details. Since we chose the Electric Lime Metallic colour, we were informed that we would have to wait a few weeks for the car... No big problem , it turned out to be less than 4 weeks as we also had the seat changed from black leather to tan colour. When we came to pick up our car, we met again with Tyler who was is very cheerful self also with Phil Dao who after going over the final paperwork,put us with Dan Wilson the Service advisor who took us downstairs to see the car . It looked amazing , the colour was great and our tan leather seats were a great match with the outside Electric Lime Metallic colour . Dan took a picture for us and then explained the features of the car and hooked up our cell phone into the system . Dan was extremely helpful and it was greatly appreciated. Overall our experience was enjoyable and we have another great Toyota car in the family. Job very well done by all the people we met. More

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Overall a good shopping experience Set up a test drive appointment online. Tyler made a little YouTube video introducing himself and the vehicle I was interested in. Tyler was knowledge Set up a test drive appointment online. Tyler made a little YouTube video introducing himself and the vehicle I was interested in. Tyler was knowledgeable about vehicle and went through features before test drive. After test drive went back and forth on price and ended up purchasing. This is the 2nd used vehicle I have bought from Charlesglen Toyota and would buy from them again. After sales service was required and everything was checked/repaired quickly. Recommended to anyone. Check them out. More

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