Phil Dao | Page 22

Top Notch All the staff I came into contact with at Charlesglen were completely professional, respectful, genuine, attentive, and thorough. From start to finis All the staff I came into contact with at Charlesglen were completely professional, respectful, genuine, attentive, and thorough. From start to finish, my vehicle purchasing experience was stress free. From the vehicle to the paperwork, all my questions were anticipated and when I did have something to ask, answers were prompt and patient. This is my first Toyota, I love the vehicle and equally important, I love the dealership. I look forward to a long relationship with Charlesglen, and would not hesitate to recommend them based on their customer service alone. Fiirst vehicle experience that has made me feel like a supported family member - truly terrific. More

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Awesome Customer Service I walked into this dealership not knowing what to expect. I had a great group of people that helped me out. James Courtright, Phil Dao, and Katharine I walked into this dealership not knowing what to expect. I had a great group of people that helped me out. James Courtright, Phil Dao, and Katharine Toyne. Id definitely recommend this team. They stayed within my budget and looked after everything i was looking for in a vehicle. I got to drive my dream truck off the lot! More

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Very good buying experience. The staff at Charlesglen is Awesome. Mark and Phil were great to deal with.They understood my needs and budget and got me a great deal. I am very The staff at Charlesglen is Awesome. Mark and Phil were great to deal with.They understood my needs and budget and got me a great deal. I am very pleased with my purchase and feel that my best interest was always the priority. Would and will recommend Charlesglen to others based on my experience. Great dealer. More

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Wonderful Experience Professional and friendly people, cannot say enough good things about Andrew, Phil, Jim, and Ashley, they really took care of us and made it fun! J Professional and friendly people, cannot say enough good things about Andrew, Phil, Jim, and Ashley, they really took care of us and made it fun! Jim was really funny and explained all the working parts of our car on delivery. Everyone went out of their way to make our experience as easy, painless and fun as possible. It was a real pleasure dealing with all of them. More

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Great experience I found them very professional, very friendly, open and honest. My sales advisor, Hala, worked very hard to ensure all my questions were answered. Th I found them very professional, very friendly, open and honest. My sales advisor, Hala, worked very hard to ensure all my questions were answered. Their service is great and they value their customers. More

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Never thought it would happen!!! I made a point of reading the reviews of all the dealers in Calgary in an attempt to locate a dealer we could be at least reasonably happy with. Of a I made a point of reading the reviews of all the dealers in Calgary in an attempt to locate a dealer we could be at least reasonably happy with. Of all those dealers only Charlesglen Toyota had a rating that was high enough that we thought it would be worth at least taking a look. We walked in the door, spotless - an nice surprise. Looked at a few vehicles and found one we both fell in love with but felt it was too big to fit in the garage. Mike Loritz, Product Advisor, showed and asked if we had any questions. Had lots, he answered them then said " if you have time lets jump in one and see if it fits in your garage". IT FIT!!! Back to the dealership. Kim McMurdo, Sales Manager, was introduced to us then looked at and tested our trade in. Wow, two people working at this dealership who actually loved what they did and were proud to be part of the dealerships team! Kerri Hope, Financial Services Manager, worked out the payment and extras we wanted. Through this entire time never was there any attempt to upsell or coerce us into purchasing anything we did not want. Everything was explained in an easy understandable way. Another person who actually loves their job and where they work! Wow, even phoned to advise she could not be there on the day of possession, but would ensure everything would be done, in place and exactly the way we wanted it. Possession day. :) Arrive at the prescribed time, and were met by Jim McAlorum, Delivery Coordinator. Jim walked us through all the buttons, bells, whistles, then programed the phone in to work seamlessly with the vehicle. No question was insignificant or a bother!!! Everything answered in detail. "Any question, call or come back and I will help you with how everything works". Wow another person who truly loves what he does and is proud of where he works!!!! Lastly, Phil Dao, Sales Specialist - Financial Services Manager, stepped in and made sure everything Kerri Hope had said was carried out. Again no pressure to upsell anything. Answered any questions we had. Again, another person happy to be where he was and showed great professionalism in doing his job!!! If the Service Department is even close to the commitment to excellence, friendly professional approach, attention to the tiniest detail and no upsell as the initial team we have dealt with it would truly deserve the Five Star Rating we are giving them. Never thought it would happen that we would find a dealership where we would buy vehicles from for the rest of our lives. It just may happened!!! Thank you for everything!!! More

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Most pleasant service that you can get I went to the dealership 4 hours ahead of my appointment. I was not expecting to be accommodated right away but they did! From the get go I know I wil I went to the dealership 4 hours ahead of my appointment. I was not expecting to be accommodated right away but they did! From the get go I know I will have a very pleasant experience. They gave me options, showed me what they have and explained to me in details what I am getting into. I have a clear picture of what is ahead of me and that to me is reassuring. I believe it goes with the territory but they are the most polite people you will rub your elbows with in a car dealership More

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Great experience My experience was nice and easy. Every step of the way the staff was nice and enjoyable to talk to. I will probably buy from again in the future. My experience was nice and easy. Every step of the way the staff was nice and enjoyable to talk to. I will probably buy from again in the future. More

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2014 4 runner From the time we arrived to leaving with our 4 runner, we had the best service ever! From Our sales girl Jurate to our appraiser to phil, Jim and Alex From the time we arrived to leaving with our 4 runner, we had the best service ever! From Our sales girl Jurate to our appraiser to phil, Jim and Alex, so friendly and professional. More

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New car purchase I had a great service from Stephen at Charlesglen. He kept in touch with me over the years. It's been a great experience from the point of sale to pos I had a great service from Stephen at Charlesglen. He kept in touch with me over the years. It's been a great experience from the point of sale to possession day! Jim has been fantastic delivering my new sienna and showing me features! Thank you to the Charlesglen team for their commitment and great service! More

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