Phil Dao | Page 19

No pressure sales tactics When Sean Nixon approached us in the show room he was friendly and willing to answer any and all questions we had. He set us up for a test drive and w When Sean Nixon approached us in the show room he was friendly and willing to answer any and all questions we had. He set us up for a test drive and was very knowledgeable about the Rav4 Hybrid we were testing. I had done a fair bit of research so I knew what to expect from the vehicle, Sean did a great job of simply letting the vehicle speak for itself by displaying what it could do. When it came time to move ahead he was very clear in explaining all the options and what the prices would be for them. It made it very easy to decide which extras and warranties to accept or decline and he did not pressure us in the least in order to increase the sales. We really appreciated the candid manner in which he conducts himself. When we picked the Rav4 up, Mark Peters spent about an hour with us going through the operational features of the vehicle. Taking the time to set up our bluetooth connected phones during a very detailed tutorial was very much appreciated. Wes Simpson and Phil Dao split duties in setting up the finance. They took care of everything including insurance and registration and procuring a new plate for us. All we had to do was show up and sign when once we had agreed to the pricing/payments. More

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Great experience Drove down from Red Deer after seeing the high rating of the dealership and will say that we will be adding to the excellent reviews. A great experie Drove down from Red Deer after seeing the high rating of the dealership and will say that we will be adding to the excellent reviews. A great experience buying from this dealership. Will be back for the next vehicle. More

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Can I put hearts here? I have dealt with many dealerships recently due to a car accident - by recently I mean back in August 2016. I ended up with Lorne and he showed me a u I have dealt with many dealerships recently due to a car accident - by recently I mean back in August 2016. I ended up with Lorne and he showed me a used vehicle. Unfortunately at the time I had to go with something else as the price could not be fit to my budget as I was not in a position to make payments, but he gave me great advice in a fatherly manner - really no other way to describe it. It was an awesome experience and I decided I would buy my next vehicle from Charlesglen. Well... income improved and the car I ended up with turned out to be a dud (lessons were learned, savings were demolished). Because I use my vehicles for business and I'm not in the position to have my vehicle break down with no back-up I decided this time I would buy (in this case lease) new. Mark was at the counter when I walked in and while I initially wanted a Tundra (ok, I still do) my budget was able to fit better with the Rav4. He was able to get the price down to something I can afford. He passed me off to Phil who was amazingly helpful. He had me talk with an insurance broker who is a guy I would happily work with again in the future if for some reason I became unhappy with my current insurance company. Phil also talked directly to my insurance company when I misplaced the information I needed in order for everyone to get the necessary information. Finally I got handed off to Jim who showed me the vehicle before I drove it off the lot. He's entertaining in his eccentricity, and did a very thorough job. More

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New car Great staff, easy to deal with. Very helpful with all my questions. Long test drive. Love the new car and the kids love it too. Great staff, easy to deal with. Very helpful with all my questions. Long test drive. Love the new car and the kids love it too. More

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Carlesglen Toyota I have dealt with Chalesglen since2008. Sales Service and other dealings have been excellent.I would them to every one who asks me. Rod and Ardith Bi I have dealt with Chalesglen since2008. Sales Service and other dealings have been excellent.I would them to every one who asks me. Rod and Ardith Birchall More

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Not Bad It is ok but the accessories are too expensive. Next time if I ever by again I will not get any accessories. Thanks again for all the help. It is ok but the accessories are too expensive. Next time if I ever by again I will not get any accessories. Thanks again for all the help. More

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Overall great experience, with great people! I was very happy with my service at Charlesglen Toyota, and will definitely recommend it to my family and friends! Everyone was very knowledgeable and I was very happy with my service at Charlesglen Toyota, and will definitely recommend it to my family and friends! Everyone was very knowledgeable and willing to go above and beyond to help and explain any questions I had. I will definitely be coming back to service my new car here! More

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Excellent !!! It is great that someone who can really help what you need. Thank you Mr. Edmund Lam help me got my new 2017 Rav4. I'm not hesitate to recommend Cha It is great that someone who can really help what you need. Thank you Mr. Edmund Lam help me got my new 2017 Rav4. I'm not hesitate to recommend Charlesglen to my friends. More

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Great Experience Sean and the rest of the group we dealt with at Charlesglen Toyota made our new vehicle purchase an easy and comfortable experience. They are knowled Sean and the rest of the group we dealt with at Charlesglen Toyota made our new vehicle purchase an easy and comfortable experience. They are knowledgeable, responsive and are selling a great product. Mark did a great job of running through all the new and important features of our vehicle when we picked it up. It was all ready to go and looked great. Thanks! More

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Excellent My husband had a stroke which left him unable to drive and unable to speak. I needed to trade my reliable old Camry for a small SUV to make travelling My husband had a stroke which left him unable to drive and unable to speak. I needed to trade my reliable old Camry for a small SUV to make travelling with a wheelchair easier for us. Even at my advanced age this was the first time that I had to buy a car on my own and I felt a bit overwhelmed. Hala Saaid answered my many questions, made excellent suggestions, and helped me through the negotiations. I was really pleased with her knowledge and her pleasant and friendly approach. I'm happy with the 2015 Rav 4 she sold me, it's perfectly suited to our needs. I'd also like to commend Jim McAlorum for explaining how to use the navigation system and patiently answering my questions about vehicle operation, and Phil Dao in Finance for making the process clear and easy. This is our family's 4th vehicle purchased and serviced at Charlesglen and we've always appreciated the reliable and friendly service. More

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