Peter Mitchell | Page 4

Exceptional Responsive Customer Service I have taken numerous cars to this dealership and the service department (without exception) is outstanding notably Brian Ellis who not only knows my I have taken numerous cars to this dealership and the service department (without exception) is outstanding notably Brian Ellis who not only knows my car likely better than me but he goes out of his way to address my needs in a very efficient, proactive manner. Brian always follows up with me a few days later to see if everything Is OK. Truly a real gentleman and a "gem" to be valued by management and General Motors Limited. I must not forget Peter Mitchell and Jim McSorley, both of whom have helped me in the past on more than one occasion and delivered exceptional service as well. I have no reservations about recommending all 3 service advisors to anyone who wants and expects "outstanding service". John Odlum More

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"If your not happy, we are not happy" = Not happy! I have purchased a brand new 2017 Silverado 1500 High country edition on December 22nd,2017 and have had nothing but issues. If it was not for the am I have purchased a brand new 2017 Silverado 1500 High country edition on December 22nd,2017 and have had nothing but issues. If it was not for the amazing people in the service department my sanity would not be where it is now. Craig did a great job getting a vehicle that would work for me and tuning it for my needs in very good time. That is not the issue, the truck is the issue and the way I have been handled thus far from the higher ups. Here is the issues I have had so far: A faulty fuel injector ECM was out of date Transfer case drives rough when 4wd is enguaged 30 amp trailer brake fuse does not hold a charge extreme sag when trailer is connected(Truck was lifted and an additional amount to counter this issue) Front tire is out of alignment and wearing the tire improperly Driver seat retaining clip broke 3M coating on the hood has begun to lift and is not wrapped around the nose of the hood with the lowest level of coating you can get rear pinion seal leak This is all before the second oil change at 21,000kms Yes I have the lemon truck! My girlfriend went and bought a car from them recently, that when it was detailed it came back with a scratch from the driver door handle right back to the rear of the vehicle. They were informed about my truck and they said come in a chat with us and we will figure it out. So that's just what I did recently. Two salesmen are aware of my issues and sent me to the used vehicle manager Jeff for an trade in value to be able to get into a new truck. He comes to me with an offer no word of a lie of $30,000 less then my purchase price. This is over a seven month period that I have has the truck. I understand depreciation but that is absolutely ridiculous. From a lien on my truck at $77,000 he had offered me $47,000. I purchased a new truck to avoid having issues with and have had nothing but issues having to put more money into the truck to make it work. In one month hunting season starts and I have a $75,000 truck that I am not comfortable to be able to haul a trailer, nor can it be called "reliable" to take anywhere off the pavement or out of the city. When I purchased this truck I had eaten about $10,000 on the trade in of my last truck which I was good with to get a brand new truck, Now they are giving me the option to eat another $30,000 because I bought a truck that cant even keep itself together. More

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New car purchase This is the second car we have bought at this dealership. Our first car was purchased when dealership was Southgate. We returned to Capital and were This is the second car we have bought at this dealership. Our first car was purchased when dealership was Southgate. We returned to Capital and were treated like gold. Buying a car here was one of the easiest car purchases we have ever done. Cliff Albert went out of his way to help us. Taylor Goulden was great in helping us with the paper work. More

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Great sales staff but overworked support staff Our salesman worked diligently to make our purchase a great experience. He made sure we were kept in the loop during the delivery period. The suppor Our salesman worked diligently to make our purchase a great experience. He made sure we were kept in the loop during the delivery period. The support staff seemed overworked and did not respond to or answer questions. More

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2018 GMC Elevation I purchased a new GMC Elevation from Capital and the experience was fantastic. They didn't have the exact truck I wanted but between Jeff Jackson and I purchased a new GMC Elevation from Capital and the experience was fantastic. They didn't have the exact truck I wanted but between Jeff Jackson and Phil Buller, they found one at another dealer and brought it in for me. Thanks to Peter Mitchell for sending me to Phil. Jeff and Cliff Albert where great to deal with and I will, purchase my next vehicle from Capital. More

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Fantastic service.. Starting from Sales to Service , everyone is super helpful, pleasant ... and professional .. Very refreshing.. Can't add more, it says it all... t Starting from Sales to Service , everyone is super helpful, pleasant ... and professional .. Very refreshing.. Can't add more, it says it all... thank you....Have a great day... More

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Good guys worked hard to make this happen, happy overall. I was taken good care of by Peter and eddy as well as Sheryl. They were kind and did whatever they could to accommodate me. I was taken good care of by Peter and eddy as well as Sheryl. They were kind and did whatever they could to accommodate me. More

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Simply the Best! I have bought a couple of SUV's from Cliff. He is very patient, honest & understanding. I never felt any pressure during these sales. Customer servic I have bought a couple of SUV's from Cliff. He is very patient, honest & understanding. I never felt any pressure during these sales. Customer service after the purchase is the best! If any issues arise after, Cliff is down in the service department making sure your concerns are addressed.I would highly recommend Cliff if you are looking to buy a new vehicle! More

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Excellent Customer Service Over the years I have known Cliff Albert I purchased 2 vehicles and both times he never disappointed. He met my expectations and more. He also became Over the years I have known Cliff Albert I purchased 2 vehicles and both times he never disappointed. He met my expectations and more. He also became a good friend who I could run any of my vehicle purchasing questions by to have a second opinion. I would highly recommend going into Capital Chevrolet to see him! More

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1st Class Customer Service Both Cliff Albert and Peter Mitchell provide 1st class customer service. I have and continue to recommend all my friends co workers as well as my own Both Cliff Albert and Peter Mitchell provide 1st class customer service. I have and continue to recommend all my friends co workers as well as my own client when talking about purchasing new and or used vehicles. Thanks to these two gentlemen More

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