"Incredible customer care "
I had to bring the kids with me the day I brought my van in for a repair. Michael was very helpful and kind. He was knowledgeable and had me in and out of there with a loaner vehicle in no time. A big plus for me was his generally amazing attitude, and he didn’t make me feel like the kids were a bother in fact he carried the car seat over and even helped me unload the trunk of the loaner car into my van (I had done some grocery shopping) when I went back to pick up my vehicle.
"Best customer service, hands down!!"
This review is long overdue! It's been about 3 months since I purchased my Buick Encore and I'm totally in love!! Josh was so patient with my many emails (and texts), never making me feel like I was asking too much or bothering him. He was so helpful, going as far as telling me to make sure I asked for a car proof from another dealer I was comparing with. That proved to me I could completely trust his advice and I came back to purchase from Finch.
The service department was just as helpful (Micheal & Les), with some minor details I wanted them to look at. No questions asked, with a loaner or shuttle on stand by to ensure my whole day wasn't spent waiting at the dealership.
Thank you all from the bottom of my heart, I will see you for my next car wash ;)
"Great as usual"
Thanks for recognizing me when I arrive in the service bay and for providing prompt and attentive service to my needs. Always a pleasure dealing with you.
"Friendly, professional service"
- Maggie J
Tammy made us feel very comfortable in leaving the car for diagnosis and repair. She was very professional and took the time to explain everything that they might find and did find after a diagnostic test. The result of our visit was a speedy test and a quick repair. Thank-you Tammy and team. We will be happy to return to Finch Chevrolet if the need arises.
Micheal Paradis is obliging and always willing to make it the best experience possible. Thank you Micheal. Have also had good service from Adam, Les, & Tim. Finch is my "go to" for service!!
"Customer Care really does care!"
I like how up-to-date the technology is for booking and communicating with Finch. Specifically the Chat option. Super!! Overall the efficiency of the routine maintenance experience is top-notch. Your Customer Care really does care!!
"Free oIl and lube"
Friendly staff and a nice waiting area.
I got to test drive a 2016 Chevy Cruz and for that I received a free oil change.
Other Employees Tagged:
"My experience was HAWT"
"FABULOUS" is the only word to describe Morgan, Michael and Mandy! Together they are the ultimate combo and combine to make a perfect experience. Any business is only as good as their people and my overall experience only added validity to why Finch dominates the South Western Ontario car market. These 3 professionals are the reason the experience was so sensational.
Morgan - Listened to how I wanted to do business and respected it. He asked the right questions to help understand what I was looking for.. I have a great respect for his knowledge of vehicles and his recommendations... He answered my questions (as silly as they may have been) and went out of his way to find me what I was looking for! There was a true interest in finding the right for me and . I never felt pressured.... rushed or hassled (some sales people are relentless and too in your face to make the sale; Morgan understand my process and I really appreciate it. Morgan made me feel like I was buying a $80000 brand new car when reality is that I bought a $16000 used car. I know that this is how every customer will feel when they interact with him.
Micheal -- What a class act! Knowledgeable, professional and focused on the details. He was able to direct me to a Representative (Morgan) who was a great fit and ensured that the behind the scenes preparation was as flawless as he is in this field. Watching Michael interact with other customers and myself was outstanding. Michael is relentless in his standards and won't accept anything but perfection in a service experience. BAM - he delivered!
Mandy -- Shining personality and STAR in her field. Passionate about her job? YOU GOT IT. My timeline to get a vehicle was limited and sort of rushed. Tammy came back after her scheduled work day to finalize my finance deal and make it happen. Who does that?!? Great employees that care about the success of their business and care about how their customer's feel. Mandy took the time to review my finance history and was another sensational component of the overall experience.
One of my favourite quotes is, "People will forget what you said, People will forget what you did, but they don't forget how you made them feel" - Maya Angelou. For this reason, Finch gained a loyal customer who will be back.
Michael, Morgan and Mandy... THANK YOU. Words don't express how happy I am with each of you. THANK YOU!