Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Melissa Cates
Melissa Cates at Shottenkirk Ford Granbury
Refer Me

Melissa Cates

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

Contact Me
4.8
167 Reviews
4.8

167 Reviews

Write a Review

167 Reviews of Melissa Cates

May 15, 2024

Dealership Rating
Employee Rating

Quick turn around. Fixed exactly what I needed. Melissa was very courteous and thorough. Appreciated the shuttle service provided. More

by cfletch0704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 16, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 12, 2024

Dealership Rating
Employee Rating

It’s going on a month and the box truck is back for the second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up More

by NMOTTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Wendell Gray, Tom Dyer, Brian Curtis

Helpful
Report | Print
May 13, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

May 11, 2024

Dealership Rating
Employee Rating

My very 1st visit and was very impressed by the service advisor and service manager and every employee in sales and service! I will be back to purchase my new Ford there! Warrant service recall was quick a More

by TEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beau Surratt, Wendell Gray , Matthew Jewett, Tyler Duncan, ERIC new service manager John GM and Dealership Receptionist

Helpful
Report | Print
May 13, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

May 09, 2024

Dealership Rating
Employee Rating

Friendly and fast service. Appreciate their quick turn around. Very happy with the work performed. More

by Ang
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt in Service Department

Helpful
Report | Print
May 10, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

May 05, 2024

Dealership Rating
Employee Rating

Great service, very reliable. I have used their service department multiple times and have always left feeling taken care of. Great communication throughout the process. More

by RYANNIKZAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

Helpful
Report | Print
May 06, 2024

Shottenkirk Ford Granbury responded

RYAN, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

May 03, 2024

Dealership Rating
Employee Rating

She was amazing and worked with me getting my vehicle repaired. She also helped w/ rental and loner. Great service. More

by CHADALY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 06, 2024

Shottenkirk Ford Granbury responded

CHADALY, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 02, 2024

Dealership Rating
Employee Rating

Service was great personal attention was excellent and appreciated much more than I expected for sure More

by Judy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
Report | Print
May 03, 2024

Shottenkirk Ford Granbury responded

Judy, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 30, 2024

Dealership Rating
Employee Rating

They were able to find the problem, notify me and do the repairs in a reasonable amount of time. I'm pleased with how Melissa Cates took care of everything I needed and kept me updated. More

by CindyJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

Helpful
Report | Print
May 01, 2024

Shottenkirk Ford Granbury responded

Cindy, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 25, 2024

Dealership Rating
Employee Rating

Always quick and easy to get repairs to my Bronco completed at Granbury Ford. Melissa is awesome! More

by Robynr1923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis

Helpful
Report | Print
Apr 26, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 25, 2024

Dealership Rating
Employee Rating

Great customer service and prompt response to any questions or concerns raised by me. Thank you More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Apr 26, 2024

Shottenkirk Ford Granbury responded

Jordan, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

1
2
...
17

Dealership Inventory (257 Vehicles)

used 2014 Ford F-150 car, priced at $19,998
2014 Ford F-150
used
Blue exterior
Automatic
Four-wheel Drive
$19,998
View Details
used 2024 Ford Mustang car, priced at $47,843
2024 Ford Mustang
used
Yellow exterior
Automatic
Rear-wheel Drive
$47,843
View Details
used 2012 Hyundai Santa Fe car, priced at $13,530
2012 Hyundai Santa Fe
used
Twilight Black exterior
Automatic
Front-wheel Drive
$13,530
View Details
used 2023 Ford Bronco car, priced at $81,366
2023 Ford Bronco
used
Oxford White exterior
Automatic
Four-wheel Drive
$81,366
View Details
used 2022 Ford F-150 car, priced at $59,989
2022 Ford F-150
used
Antimatter Blue Metallic exterior
Automatic
Four-wheel Drive
$59,989
View Details
used 2023 Ford Bronco car, priced at $78,435
2023 Ford Bronco
used
Orange exterior
Automatic
Four-wheel Drive
$78,435
View Details
View All Inventory