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Wendell Gray
Wendell Gray at Shottenkirk Ford Granbury
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Wendell Gray

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
87 Reviews
4.8

87 Reviews

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87 Reviews of Wendell Gray

May 12, 2024

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Employee Rating

It’s going on a month and the box truck is back for the second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up More

by NMOTTIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melissa Cates, Tom Dyer, Brian Curtis

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May 13, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

May 11, 2024

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My very 1st visit and was very impressed by the service advisor and service manager and every employee in sales and service! I will be back to purchase my new Ford there! Warrant service recall was quick a More

by TEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beau Surratt, Melissa Cates , Matthew Jewett, Tyler Duncan, ERIC new service manager John GM and Dealership Receptionist

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May 13, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

May 05, 2024

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Great service, very reliable. I have used their service department multiple times and have always left feeling taken care of. Great communication throughout the process. More

by RYANNIKZAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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May 06, 2024

Shottenkirk Ford Granbury responded

RYAN, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

April 30, 2024

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Employee Rating

They were able to find the problem, notify me and do the repairs in a reasonable amount of time. I'm pleased with how Melissa Cates took care of everything I needed and kept me updated. More

by CindyJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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May 01, 2024

Shottenkirk Ford Granbury responded

Cindy, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 24, 2024

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This service department always does an excellent job. Very timely, always courteous, and knowledgeable. I will continue to use this shop. More

by JON.RICHARDSON
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

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Apr 25, 2024

Shottenkirk Ford Granbury responded

JON, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 20, 2024

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I enjoyed buying a car from this dealers, I really enjoyed the salesman Hunter Perry, you should look him up if your in the market for a new Car, this guy knows what he’s talking about!! Seriously he More

by Goodlookincountry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Hunter Perry

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May 01, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

April 13, 2024

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Employee Rating

Melissa was very respectful and accommodating, however the service was extremely slow as well as pricy. More

by Randy McEntire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Melissa Cates, Tom Dyer, Brian Curtis

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Apr 15, 2024

Shottenkirk Ford Granbury responded

Randy, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury

April 11, 2024

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Employee Rating

The service center has very friendly and attentive personnel. They got me in and out in the time they had quoted me. More

by Angelakimbrewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Helpful
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Apr 12, 2024

Shottenkirk Ford Granbury responded

Angela, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 10, 2024

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Employee Rating

Melissa was very professional and handle our business. Great to work with her and would recommend her for future business More

by CECH608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates

Helpful
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Apr 12, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!

March 25, 2024

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Employee Rating

This a great dealership in Grandbury. They performed the work I needed and the job was done right. More

by JosT56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Ryan Hudson, Matt Jewett

Helpful
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Mar 26, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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