Tom Dyer

It’s going on a month and the box truck is back for the second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up More

by NMOTTIN Verified Customer Verified Customer

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My experience was satisfactory. They made right on a few bumps, which I greatly appreciate. They made right on a few bumps, which I greatly appreciate. More

by ASHLEYCORCORAN92 Verified Customer Verified Customer

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Unscrupulous Dealer! After finding the Maverick online that I wanted and talking to the salesperson I drove 2 1/2 hours to Shottenkirk in Granbury to buy the vehicle. Th After finding the Maverick online that I wanted and talking to the salesperson I drove 2 1/2 hours to Shottenkirk in Granbury to buy the vehicle. The sales person then proceeded to tell me I had to pay a $10,000 "Market Adjustment" fee in addition to the sticker price because the hybrid engine was in great demand! For a $36,000 Maverick! Had I not just driven 130 miles to buy the automobile I would have left on the spot. After a tremendous amount of turmoil I finally settled for MSRP plus about $4000 that I paid for with a check. They also refused to remove an insurance product called Premium Plus that cost $2995 for 12 months of coverage for trivial items that I didn't want or need. I'm now in the process of cancelling that coverage with Ethos Group Insurance for hopefully a full refund. Shame on Ford for allowing dealers to insist buyers must purchase this warranty add-on! It certainly makes me feel like giving up my 30 year allegiance to Ford Motor Company. More

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This dealership is so warm and welcoming, they truly are devoted to helping everyone with their purchasing goals and needs. I would highly recommend this dealership and our salesman Beau for any and all of devoted to helping everyone with their purchasing goals and needs. I would highly recommend this dealership and our salesman Beau for any and all of your vehicle purchases. More

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Sales was good, how's service, Bo was a pro, he sold me & my brother each a truck. my brother each a truck. More

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Best experience buying a vehicle in my adult life! Tom, Beau, Mike, and Brian did an amazing job, getting me into my dream Explorer!no hard selling, no unnecessary add ons, just the upmost respect for Tom, Beau, Mike, and Brian did an amazing job, getting me into my dream Explorer!no hard selling, no unnecessary add ons, just the upmost respect for my wants and needs! If y’all are in the market for a vehicle, you cannot go wrong! They have earned my business from here on out! More

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Melissa was very respectful and accommodating, however the service was extremely slow as well as pricy. the service was extremely slow as well as pricy. More

by Randy McEntire Verified Customer Verified Customer

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Melissa won by Business for Shottenkirk and Sales proceeded to lose it. Typical obfuscation of detail about the deal I was making. Had I had an option (long story), I would have left this dealership proceeded to lose it. Typical obfuscation of detail about the deal I was making. Had I had an option (long story), I would have left this dealership in a heartbeat (Find someone else to buy a vehicle from! More

by DCLOWER35 Verified Customer Verified Customer

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Everyone was polite and professional. We were greeted by everyone when we arrived for our appointment. We were very happy with the deal we received, and I purchased the extended warranty We were greeted by everyone when we arrived for our appointment. We were very happy with the deal we received, and I purchased the extended warranty with oil change maintenance. My wife loves her new Bronco! More

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The general manager took time out of his day to make sure my transaction was completed quick and professionally . The salesman William Mooney was a breath of fresh air no pressure at all a true professional my transaction was completed quick and professionally . The salesman William Mooney was a breath of fresh air no pressure at all a true professional from start to finish . More

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