I was very impressed by my sales person and the
management! They really worked hard to make my deal work.I will refer anybody I know that wants to purchase a new auto to them!
management! They really worked hard to make my deal work.I will refer anybody I know that wants to purchase a new auto to them!
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by randyadley41
May 14, 2024 -
Shottenkirk Ford Granbury responded
randy, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
It’s going on a month and the box truck is back for the
second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up
second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up
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by NMOTTIN
Verified Customer
Verified Customer
Service Price Transparency
May 13, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.
Fast simple and worked with me to get the car I needed
great service and went the extra mile
great service and went the extra mile
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by Fusucker
May 13, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
Everyone that help on Saturday was very helpful and nice
I will be buying all my future truck here
I will be buying all my future truck here
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by Jthompson121297
Other Employees Tagged:
Carl Raupe
, Kat and Mike deserve 5 stars to
May 03, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
The experience was overwhelming and solid.
I was only looking and my salesman made sure I left with my car. Unbelievably happy with my overall experience and my CAR
I was only looking and my salesman made sure I left with my car. Unbelievably happy with my overall experience and my CAR
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by SHEILACANION76
Verified Customer
Verified Customer
Other Employees Tagged:
Matthew Montgomery
Apr 29, 2024 -
Shottenkirk Ford Granbury responded
SHEILA, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
Always quick and easy to get repairs to my Bronco
completed at Granbury Ford. Melissa is awesome!
completed at Granbury Ford. Melissa is awesome!
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by Robynr1923
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Great service experience!
Dropped off without an appt and 3 minor repairs performed quickly. Melissa, my service advisor is awesome!
Dropped off without an appt and 3 minor repairs performed quickly. Melissa, my service advisor is awesome!
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by Robynr1923
Service Price Transparency
Apr 26, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Best experience buying a vehicle in my adult life!
Tom, Beau, Mike, and Brian did an amazing job, getting me into my dream Explorer!no hard selling, no unnecessary add ons, just the upmost respect for
Tom, Beau, Mike, and Brian did an amazing job, getting me into my dream Explorer!no hard selling, no unnecessary add ons, just the upmost respect for my wants and needs! If y’all are in the market for a vehicle, you cannot go wrong! They have earned my business from here on out!
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by SISCOKID1965
Apr 15, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!
Melissa was very respectful and accommodating, however
the service was extremely slow as well as pricy.
the service was extremely slow as well as pricy.
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by Randy McEntire
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2024 -
Shottenkirk Ford Granbury responded
Randy, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury
Great!
Everyone there was friendly, courteous, knowledgeable, and professional. I was very pleased with my auto purchase. My salesperson was very helpful an
Everyone there was friendly, courteous, knowledgeable, and professional. I was very pleased with my auto purchase. My salesperson was very helpful and understanding.
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by samrodgers1943
Apr 15, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!