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Charles Brockman
Charles Brockman at Shottenkirk Ford Granbury
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Charles Brockman

Senior Sales Specialist

Shottenkirk Ford Granbury

4950 E US Hwy 377
Granbury, TX 76049

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5.0
33 Reviews

Hope this page finds you well. 5 years in the car business. Granbury is my hometown and I love taking care of the community. #KeepItLocal

Dealership Experience

5 yrs, 9 mos

Industry Experience

6 yrs, 4 mos

Specialties & Trainings

Technology Specialist

5.0

33 Reviews

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33 Reviews of Charles Brockman

May 10, 2024

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Employee Rating

Rufino was an amazing help and stayed late for me to start the initial process. He did great by sending us to Charles the next day. Charles was amazing at helping me find what I wanted. Both men were in More

by kejs0911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rufino Ojeda

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May 13, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

May 01, 2024

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Employee Rating

Brought pickup in for large screw in tire Did service for free due to road hazard warranty and was in and out fast More

by teresadkemp
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Holtzinger

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May 02, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

April 30, 2024

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We purchased a used car for our daughter. It turned out it had a mystery leak that left the back seat soaking wet. Shottenkirk graciously took the vehicle back and fixed it like new. They More

by jameskelly0495
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Wofford - General Manager

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May 01, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

April 26, 2024

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Our salesman name was Charles and he was great. Had a fellow named Billy not tried to screw us I would rate the dealership better. Billy came up with a trade difference of 30000 when it should have More

by RROARK1971
Recommend Dealer
No
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Apr 29, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

April 19, 2024

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Charles Brockman is a pleasure to work with. Everyone is helpful and courteous and informed More

by Judy
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Recommend Dealer
Yes
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Apr 21, 2024

Shottenkirk Ford Granbury responded

Judy, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

April 13, 2024

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Great! Everyone there was friendly, courteous, knowledgeable, and professional. I was very pleased with my auto purchase. My salesperson was very helpful an More

by samrodgers1943
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Beau Surratt, Brian Curtis, Coleman Atwood, Carl Raupe, Will Mooney, Rufino Ojeda, Quinlan Case, Hunter Perry, Keegan Ivins , Larson

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Apr 15, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

April 07, 2024

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Employee Rating

Charles and his manager gave us amazing service. They went above and beyond. We had our 3 young children with us, and they got us in and out! More

by CKRIVYANIK
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Apr 08, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

April 06, 2024

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Employee Rating

Matt Jewett and Technician Mike Camp were amazing and got me in and out quick! Would recommend them to anyone! More

by katienlauren17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Jewett

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Apr 08, 2024

Shottenkirk Ford Granbury responded

katien, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

March 21, 2024

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Employee Rating

Charles, Tom, and Mike made my car buying experience really amazing and simple. They were excellent every step of the way! More

by katienlauren17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Curtis , Mike in finance and the GM Tom!

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Mar 22, 2024

Shottenkirk Ford Granbury responded

katien, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

March 08, 2024

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Employee Rating

Matt is the best! Excellent service! Charles Brockman is the most amazing sales guy! Highly recommend Shottenkirk. More

by debbietx07
Recommend Dealer
Yes

Other Employees Tagged: Melissa Cates , Matt in service

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Mar 08, 2024

Shottenkirk Ford Granbury responded

debbie, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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