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Melissa Cates
Melissa Cates at Shottenkirk Ford Granbury
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Melissa Cates | Page 2

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
183 Reviews
4.8

183 Reviews

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183 Reviews of Melissa Cates

May 23, 2024

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Little issue I noticed was quickly repaired while I waited. Drove it home and problem is resolved. More

by Robynr1923
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Recommend Dealer
Yes
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May 22, 2024

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Very clean and fast shop. The service rep Melissa was amazing got me in and out quickly and was very friendly and helpful. More

by Brett
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Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray

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May 23, 2024

Shottenkirk Ford Granbury responded

Brett, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 22, 2024

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Quick and easy repair while I waited. Excellent service as always. Highly recommend this dealership and service department. Melissa is my advisor a did awesome! More

by Robynr1923
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Yes
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May 23, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

May 21, 2024

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Said it would take 1/2 day but took longer didn’t contact me I had to call them to see if it was ready More

by JAMIEHENDRICK42
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No
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May 22, 2024

Shottenkirk Ford Granbury responded

On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 817-886-4966 and ask for one of our managers.

May 19, 2024

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Service advisor was great! Definitely a 5! The service department took forever to identify and solve the problem! More

by gtintexas
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Yes
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May 20, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 18, 2024

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Professional, informative, there for us. We had an engine light on when we picked up the car. No problem for the staff, back to garage, fixed ten minutes later we are thanking everyone and h More

by pat.pan12145
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Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray, Tom Dyer, Brian Curtis, Coleman Atwood

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May 20, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!

May 15, 2024

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Quick turn around. Fixed exactly what I needed. Melissa was very courteous and thorough. Appreciated the shuttle service provided. More

by cfletch0704
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Recommend Dealer
Yes
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May 16, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!

May 12, 2024

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It’s going on a month and the box truck is back for the second time for transmission problems after a new one was installed. Was told they have no clue why it is messing up More

by NMOTTIN
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Wendell Gray, Tom Dyer, Brian Curtis

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May 13, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.

May 11, 2024

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My very 1st visit and was very impressed by the service advisor and service manager and every employee in sales and service! I will be back to purchase my new Ford there! Warrant service recall was quick a More

by TEXAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Beau Surratt, Wendell Gray , Matthew Jewett, Tyler Duncan, ERIC new service manager John GM and Dealership Receptionist

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May 13, 2024

Shottenkirk Ford Granbury responded

Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

May 09, 2024

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Friendly and fast service. Appreciate their quick turn around. Very happy with the work performed. More

by Ang
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt in Service Department

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May 10, 2024

Shottenkirk Ford Granbury responded

Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!

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