Melissa Cates
Melissa Cates at Shottenkirk Ford Granbury
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Melissa Cates | Page 17

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.9
175 Reviews
4.9

175 Reviews

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175 Reviews of Melissa Cates

August 01, 2023

Dealership Rating
Employee Rating

The people that help you set everything up in the service department are awesome. Everything after that not so much When I price the parts, it was 300 dollars. My total was just over a $1,000 I over $700 More

by EC05078
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

July 30, 2023

Dealership Rating
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I have an issue with my truck. Where I have still not heard back from anyone on. Seems like that they are putting me off! This issue has been addressed and fixed. More

by BRYANHALL74
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Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray , Randy Barbee, Makaylynn Davis, Ryan Hudson

July 30, 2023

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Employee Rating

I'll be back. For service and to possible purchase a new vehicle if the price is right.. More

by WTHRANCH
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Recommend Dealer
Yes

July 29, 2023

Dealership Rating
Employee Rating

Melissa was great! Did a great job. JM was helpful as well. Service Dept and Parts was great. More

by KPLORENZ
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Collin Baker

July 26, 2023

Dealership Rating
Employee Rating

The truck had to go back for a simple repair, the overall experience was professional and quick. More

by JL51
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Recommend Dealer
Yes

Other Employees Tagged: Collin Baker, Makaylynn Davis, Ryan Hudson

July 24, 2023

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Service was fast. We are provided with all the necessary information. Friendly people, got my approval very quickly. Highly recommended. More

by NAHID.TARIN2900
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Collin Baker

July 23, 2023

Dealership Rating
Employee Rating

Well managed and very attentive. Nice to see all the young ladies doing a professional job that is normally all male. Recall was taken care of in a timely manner. Nice experience. More

by Jpm
Service Price Transparency
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Recommend Dealer
Yes

July 23, 2023

Dealership Rating
Employee Rating

Excellent attentive honest reliable efficient a promise keeper! Highly recommended to friends a competitive asset More

by DRJONATHANWILSON18
Service Price Transparency
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Recommend Dealer
Yes

July 22, 2023

Dealership Rating
Employee Rating

Another great overall experience with my routine appt for car state inspection at Shottenkirk Ford Service Dept & Rep Melissa. More

by gatewoodjon
Service Price Transparency
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Recommend Dealer
Yes

July 22, 2023

Dealership Rating
Employee Rating

Great dealership to get service done I will definitely be back. Will recommend to my friends More

by DEANBAILEY56
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Wendell Gray , Collin Baker, Randy Barbee, Makaylynn Davis, Ryan Hudson, Doyle Maynard, Alan Schwerdt, Blake Williams

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