Lorne Shire | Page 3

Great experience Drove down from Red Deer after seeing the high rating of the dealership and will say that we will be adding to the excellent reviews. A great experie Drove down from Red Deer after seeing the high rating of the dealership and will say that we will be adding to the excellent reviews. A great experience buying from this dealership. Will be back for the next vehicle. More

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Can I put hearts here? I have dealt with many dealerships recently due to a car accident - by recently I mean back in August 2016. I ended up with Lorne and he showed me a u I have dealt with many dealerships recently due to a car accident - by recently I mean back in August 2016. I ended up with Lorne and he showed me a used vehicle. Unfortunately at the time I had to go with something else as the price could not be fit to my budget as I was not in a position to make payments, but he gave me great advice in a fatherly manner - really no other way to describe it. It was an awesome experience and I decided I would buy my next vehicle from Charlesglen. Well... income improved and the car I ended up with turned out to be a dud (lessons were learned, savings were demolished). Because I use my vehicles for business and I'm not in the position to have my vehicle break down with no back-up I decided this time I would buy (in this case lease) new. Mark was at the counter when I walked in and while I initially wanted a Tundra (ok, I still do) my budget was able to fit better with the Rav4. He was able to get the price down to something I can afford. He passed me off to Phil who was amazingly helpful. He had me talk with an insurance broker who is a guy I would happily work with again in the future if for some reason I became unhappy with my current insurance company. Phil also talked directly to my insurance company when I misplaced the information I needed in order for everyone to get the necessary information. Finally I got handed off to Jim who showed me the vehicle before I drove it off the lot. He's entertaining in his eccentricity, and did a very thorough job. More

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First class service and quality vehicles for 27 years I purchased my first Toyota from Charlesglen Toyota in 1990 and have now just acquired my eighth vehicle from them. Over the years the quality of the I purchased my first Toyota from Charlesglen Toyota in 1990 and have now just acquired my eighth vehicle from them. Over the years the quality of the vehicles has been exceptional and the quality of the service first class. You can't go wrong in buying a vehicle from the team at Charlesglen Toyota. More

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Pleasant experience and wonderful service Would like to thank everyone from reception, our sales representative Lorne Shire, through the business office Kerri Hope and then to delivery with J Would like to thank everyone from reception, our sales representative Lorne Shire, through the business office Kerri Hope and then to delivery with Jim McAlorum. This is the second time we have purchased a used Toyota from Charlesglen and these folks are genuine, super helpful, and honest. More

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A great dealership,awesome buying experience This is the second car I have bought from this dealership. I loved working with Lorne in finding the perfect car for my daughter but I must say every This is the second car I have bought from this dealership. I loved working with Lorne in finding the perfect car for my daughter but I must say every salesperson I met treated me as if I were their own customer. I never felt the slightest bit of pressure. Kerri in the finance office really went to bat for me. Delivery with Tim was perfect. I feel very welcome at this dealership and I recommend it highly to anyone looking for a great car buying experience. More

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The staff is very friendly and helpful. They had prepared all the paperwork prior to us arriving to pick up our car. The dealership has many amenities for the care of the customer and the ca They had prepared all the paperwork prior to us arriving to pick up our car. The dealership has many amenities for the care of the customer and the car. More

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Service was so great we bought TWO cars. My husband was looking for a new truck - and the staff and service was so fantastic - we decided to trade both our current vehicles in and buy one pre My husband was looking for a new truck - and the staff and service was so fantastic - we decided to trade both our current vehicles in and buy one preowned and one new. We can't say enough about that staff here, kind, patient and genuine. And oddly enough - I'm looking forward to just coming back for regular service to see them all again! More

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Excellent professional customer service. I chose to give a fantastic review due to the courtesy, friendliness and the time afforded to me. I would like to extend a most sincere thank you to I chose to give a fantastic review due to the courtesy, friendliness and the time afforded to me. I would like to extend a most sincere thank you to Alex, Lorne and Tim for assisting me with the process. Charlesglen Toyota has gained my customer appreciation and future sales. Thank you. More

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Friendly people We were very impressed with the friendliness of all of the staff at Charlesglen. Right from walking in and being greeted but not over-whelmed by the We were very impressed with the friendliness of all of the staff at Charlesglen. Right from walking in and being greeted but not over-whelmed by the sales staff the day we purchased our vehicle, to being greeted, remembered and assisted by Stephen two unrelated times of the purchase. Stephen was not the salesperson with whom we dealt with when purchasing but was very hospitable when I arrived at Charlesglen for some unfinished issues and went out of his way to make sure I was attended to. He was very kind. Lorne (our sales agent) was extremely courteous, knowledgeable, accommodating and not pushy! He was a pleasure to deal with. We had been at a different Toyota dealership earlier in the day; they could take a few lessons in public relations from Lorne. Kerri was friendly and very easy to deal with. Her smile, pleasant personality and patient nature complimented the manner in which business was conducted. She was knowledgeable about options available to us and was very helpful with explanations. Last but not least, Mark. Perfect personality for the job of teaching us all the bells and whistles that come with our vehicle. Even before we started, Mark was a gem. My license plate which I was transferring from my old vehicle to the new one, was extremely stuck,; neither my husband or I could undo the one screw. With great determination, Mark came to my rescue. Mark's expertise in vehicle knowledge was superb. What impressed me more than the actual knowledge, was the pleasure and ease with which he shared that know how with us. Kudos many times over and a great big thank you to all the team. More

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Satisfied customer Everyone was very friendly, knowledgeable and professional in their specific roles. Also, very impressed with the facilities. If our Venza performs an Everyone was very friendly, knowledgeable and professional in their specific roles. Also, very impressed with the facilities. If our Venza performs and treats us as well as we were looked after by the Charlesglen staff, we will be more than satisfied. More

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