Lorne Shire | Page 3

Fantastic buying experience I had a fantastic experience at Charlesglen Toyota. Well worth the drive to the boonies :) A no pressure approach where they provide you with informat I had a fantastic experience at Charlesglen Toyota. Well worth the drive to the boonies :) A no pressure approach where they provide you with information and give you time to make your own decisions. Knowledgeable staff who actually know of the car you are buying and advise on whether or not it's the right choice given your current needs. They have a very large selection of cars so chances are your car is in stock. Happy driving. More

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Friendly and knowledgeable My wife and I had a great experience all-in-all and met several members of the Charlsglen team. I initially setup a test drive online and the process My wife and I had a great experience all-in-all and met several members of the Charlsglen team. I initially setup a test drive online and the process was easy to do thanks to Jonathan. So, we went the into the dealership really just wanting to test drive the 2017 Tacoma. After being there for almost 2 hours looking, driving, and talking about the truck we wanted to know the financials and how it would impact our budget. While Lorne was really friendly, knowledgeable, and personable, we wanted to take a break and go for lunch...that is when Lorne dropped the a guilt trip on us about how he makes a living. This was a momentary hiccup in the relationship, where we felt more like his commission than him trying to continue the excellent customer service with which he started. We returned from lunch and his tone again turned friendly. At the end of the day, Lorne got us everything we wanted and I believe he did provide some valuable insight into the negotiation as well as services and products. Thank you all and I look forward to my new truck! More

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Great experience Drove down from Red Deer after seeing the high rating of the dealership and will say that we will be adding to the excellent reviews. A great experie Drove down from Red Deer after seeing the high rating of the dealership and will say that we will be adding to the excellent reviews. A great experience buying from this dealership. Will be back for the next vehicle. More

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Can I put hearts here? I have dealt with many dealerships recently due to a car accident - by recently I mean back in August 2016. I ended up with Lorne and he showed me a u I have dealt with many dealerships recently due to a car accident - by recently I mean back in August 2016. I ended up with Lorne and he showed me a used vehicle. Unfortunately at the time I had to go with something else as the price could not be fit to my budget as I was not in a position to make payments, but he gave me great advice in a fatherly manner - really no other way to describe it. It was an awesome experience and I decided I would buy my next vehicle from Charlesglen. Well... income improved and the car I ended up with turned out to be a dud (lessons were learned, savings were demolished). Because I use my vehicles for business and I'm not in the position to have my vehicle break down with no back-up I decided this time I would buy (in this case lease) new. Mark was at the counter when I walked in and while I initially wanted a Tundra (ok, I still do) my budget was able to fit better with the Rav4. He was able to get the price down to something I can afford. He passed me off to Phil who was amazingly helpful. He had me talk with an insurance broker who is a guy I would happily work with again in the future if for some reason I became unhappy with my current insurance company. Phil also talked directly to my insurance company when I misplaced the information I needed in order for everyone to get the necessary information. Finally I got handed off to Jim who showed me the vehicle before I drove it off the lot. He's entertaining in his eccentricity, and did a very thorough job. More

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First class service and quality vehicles for 27 years I purchased my first Toyota from Charlesglen Toyota in 1990 and have now just acquired my eighth vehicle from them. Over the years the quality of the I purchased my first Toyota from Charlesglen Toyota in 1990 and have now just acquired my eighth vehicle from them. Over the years the quality of the vehicles has been exceptional and the quality of the service first class. You can't go wrong in buying a vehicle from the team at Charlesglen Toyota. More

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Pleasant experience and wonderful service Would like to thank everyone from reception, our sales representative Lorne Shire, through the business office Kerri Hope and then to delivery with J Would like to thank everyone from reception, our sales representative Lorne Shire, through the business office Kerri Hope and then to delivery with Jim McAlorum. This is the second time we have purchased a used Toyota from Charlesglen and these folks are genuine, super helpful, and honest. More

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A great dealership,awesome buying experience This is the second car I have bought from this dealership. I loved working with Lorne in finding the perfect car for my daughter but I must say every This is the second car I have bought from this dealership. I loved working with Lorne in finding the perfect car for my daughter but I must say every salesperson I met treated me as if I were their own customer. I never felt the slightest bit of pressure. Kerri in the finance office really went to bat for me. Delivery with Tim was perfect. I feel very welcome at this dealership and I recommend it highly to anyone looking for a great car buying experience. More

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The staff is very friendly and helpful. They had prepared all the paperwork prior to us arriving to pick up our car. The dealership has many amenities for the care of the customer and the ca They had prepared all the paperwork prior to us arriving to pick up our car. The dealership has many amenities for the care of the customer and the car. More

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Service was so great we bought TWO cars. My husband was looking for a new truck - and the staff and service was so fantastic - we decided to trade both our current vehicles in and buy one pre My husband was looking for a new truck - and the staff and service was so fantastic - we decided to trade both our current vehicles in and buy one preowned and one new. We can't say enough about that staff here, kind, patient and genuine. And oddly enough - I'm looking forward to just coming back for regular service to see them all again! More

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Excellent professional customer service. I chose to give a fantastic review due to the courtesy, friendliness and the time afforded to me. I would like to extend a most sincere thank you to I chose to give a fantastic review due to the courtesy, friendliness and the time afforded to me. I would like to extend a most sincere thank you to Alex, Lorne and Tim for assisting me with the process. Charlesglen Toyota has gained my customer appreciation and future sales. Thank you. More

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