"Poor communication / problem resolution"
Initially I was very happy with the dealership. However, as the months have carried on, contact from employees and resolutions of my issues have not been taken care of. My wife and I are rather disappointed with how things turned out considering how great tings started. The only area I have been totally satisfied with is the service I received from the advisers in the service department.
"Amazing Effort and Service"
I cannot say enough good things about the salesmen and staff that I interacted with while purchasing my new 2019 Jetta at Maple Ridge Volkswagen. It being the first time I've ever purchased a car, I was quite nervous about the whole process, and their honesty and calm demeanor quickly erased any sense of anxiety I was having. They listened to all of my questions, concerns, and requests, and always came back with thorough and genuine answers. The amount of effort they put into getting me exactly what I wanted was incredible, and only added to my excitement when my car pulled up in front of the dealership. Lorne and Blake took every chance they could to make me feel comfortable with the vehicle I chose, and there was absolutely no pressuring whats so ever. I would seriously recommend them to anyone who is looking for the rare instance of buying a car from genuinely nice guys.
"Poor Customer Service "
Both Rob, the Sales Manager and Lorne, the GM, have failed to complete the dealer prep they charged me for on my 2019 Beetle. I have returned 3 times to have it completed as well as spoken to VW Canada, they have informed them they would deal with the outstanding issue, but it has been since last Wednesday and they have not contacted me.
Find another dealer...
Update: spoke with Adam, as they requested I call, they have declined to stand up to their portion of the sales contract I signed.
Find another dealer and do not trust they will fulfill the contract you sign.
"Good Experience "
It is always a pleasure dealing with Lorne and his team. They make buying a car easy and a good experience. Highly recommend this dealership
"Excellent service! Feels like Family!"
6 stars for Maple Ridge VW! Can’t speaker higher of Lorne and the staff here! Bought my first car here 2 years ago and last week came back! Traded in my 2015 Jetta for a 2019 Tiguan and the service was impeccable! Highly recommended for anything from service to sales!
THE TEAM HERE IS VERY KNOWLEDGEABLE AND HAPPY TO ANSWER ANY QUESTIONS ABOUT THEIR VEHICLES. I HAVE BEEN DEALING WITH THIS LOCATION FOR OVER 12 YEARS NOW AND WILL BE AGAIN IN THE FUTURE. THANKS ADAM WALKER!
"Always on top of thin gs"
I have been dealing with Maple Ridge Volkswagen for over 6 years now. Scott, Adam, Rob, and Lorene have always made themselves available when I have needed to speak with them, they are a great team, and I will continue to deal with these guys in the future.
"Vehicle Purchase "
Was very happy with the service from the entire team. Our sales guy was great and so was management.
Glad we came in and dealt with them.
"Supportive, Hard working, Great atmosphere!"
I had a blast working with the Volkswagen staff. The receptionist was very welcoming and very quick and efficient. The sales manager I worked with was very accommodating and made my buying experience a breath of fresh air! The salesman helped me make the best choice for my driving needs and helped get the best price for my budget. I would highly recommend this dealership, an overall grea experience!
"Exceptional service for 2nd time"
I came back to Maple ridge Volkswagen expecting the same service as I had received my first time. I was blown away by the level of service I received the second time and I would highly recommend this location to purchase a Volkswagen do any of my friends and family and I would like to personally thank Charles for the great experience that I received at Maple ridge Volkswagen.