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Maple Ridge Volkswagen - Service Centre

4.4

50 Lifetime Service Reviews

20279 Lougheed Hwy, Maple Ridge, British Columbia V2X 2P6

50 Reviews of Maple Ridge Volkswagen - Service Centre

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August 01, 2019

"Friendly and Professional"

- Chris

Doug's always there to ensure my car is well-looked after. He is professional and friendly always, and does his best to ensure i only pay for what I need. Need more advisors like him for sure!

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Recommend Dealer
Yes
Employees Worked With
June 17, 2019

"5 star customer service! "

- car123

We have purchased all of our vehicles and have been taking our cars to the service location in Maple Ridge for over 5 years. The service has always been excellent. They are always on time and take excellent care of us. We want to give a special thank you to Doug for always taking care of us and always being funny and polite. We reccomend that everyone goes to this location!

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Yes
Employees Worked With
June 01, 2018

"Thank you Doug DaCosta"

- BradfromPM

I needed to have my lug nuts unlocked because I couldn't find my security key. I went into Maple Ridge Volkswagen and saw Doug DaCosta. He helped me immediately and got a nice young apprentice to remove the locked nuts and put on regular lug nuts at no charge. I was in and out in 30 minutes. I really appreciate the excellent service. Brad from Pitt Meadows.

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Recommend Dealer
Yes
Employees Worked With
May 30, 2018

"Great service"

- Happy camper

I had some concerns regarding my brothers monthly payroll.My brother and I made an appointment with the payroll administrator to clear up his concerns.Lena the payroll administrator took the time to explain everything in detail so we understand that all was in order.More businesses could use employee’s like This. Regards Happy Camper

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Yes
Employees Worked With
December 21, 2017

"Surprised repairs"

- JohnVW2015

Just wanted to let all the skeptics out there - know of the awesome service I received this day at the Maple Ridge VW dealership British Columbia Canada. The service manager Doug DaCosta and his service tech's - found a flaw in the VWBug that my daughter drives to school and work that ended up saving me over $1200 cash. DaCosta and his repair technicians were super helpful and extremely knowledgeable when dealing with the unknown issue that my daughter had with her driver side window. They were extremely helpful and offered my daughter with tips to prevent any further issues. Her car came out completely washed and cleaned out including the regular tune up (that was needed) all with excellent tip top shape. Thanks so much to the VW Maple Ridge Service dept.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Butters
November 20, 2017

"Poor Customer Service"

- Anne

I had an error reading "ACC and Front Assist Not Available". I booked an appointment at MR Volkswagen. I told them I had my windshield recently replaced. They said it would have nothing to do with that. They later called me and said I'd have to book another appointment so they could send it out as they didn't have the technology to solve the issue. I needed a loaner because it would take some time. I booked 3 appointments after that and each time I got there, the loaner wasn't available. When I complained I was told they were thinking of not offering the loaners to customers anymore. I finally got a loaner over a month later, and after being without my car for several days, they called and said the auto glass company should have put a specialized VW windshield in for the front sensors to work. No one at the service centre knew about this technology. My complaint, though, is regarding the face-to-face service. Not customer centric by any means. When I did post a complaint onto the VW FB site, it went unacknowledged. I now have the specialized windshield and will need to take it to a different VW service centre for calibration.

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Recommend Dealer
No
Employees Worked With
Other Employees : Eric Butters
September 24, 2017

"Great people and service"

- leaddog

Lena is always extremely pleasant and professional. When she is at the reception desk she makes me feel so welcome. You can't help but love her.

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Yes
Employees Worked With
August 31, 2017

"First visit and happy with service "

- ND

After purchasing my Audi at a partner dealer I took it to MR Volkswagen for routine servicing. The process of booking a service appointment was quick and professional. On the day of my appointment I was provided courtesy transportation back home while my vehicle was serviced and it was washed and vacuumed on pickup. There was a hiccup with a loyalty program from another dealer. Even though I didn't purchase my vehicle at this location Jess was quick to contact the dealer and her own Service Manager to assist in rectifying the issue quickly and were polite and empathetic. Great overall experience.

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Yes
Employees Worked With
Other Employees : Eric Butters
July 06, 2017

"Horrible service "

- Golfgirl

Completely tricked into buying a new car from VW maple ridge thanks to the clean diesel rules. Was told by the car dealers that it would be a very easy and seamless process. Purchased the car in April to replace the car they said would be a huge hassle to us. Signed the opera to the new car expecting to receive our pay out in a few weeks like we were ensured by the dealers. WRONG! It's now July and we are currently paying for two car loans. They tricked us, manipulated us, breeched our confidentially by tracking us down personally on Facebook to contact us, and have refused to call us back despite us calling them to see what's going on. DON'T fall for their trap. They're sitting pretty with two car purchased by us and we are screwed paying for two cars. xxxxxxxx.

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Recommend Dealer
No
Employees Worked With
Other Employees : Ben Si
June 16, 2017

"Great service"

- James5555

The sevice was great and letting have a car til I bought one was super coll Also getting me into a better car for the same price was great and having my car detailed befor u leave was cool

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Geoff Manning
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