Doug Dacosta

VW Maple Ridge is outstanding ! !! The service department is the best !!! Doug Dacosta is always so helpful !!! !! The service department is the best !!! Doug Dacosta is always so helpful !!! More

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My check oil light came on and normally when this happens I call the maple ridge dealership and I have some oil added just until my actual change oil light comes on and then I’ll book a service. That day I c I call the maple ridge dealership and I have some oil added just until my actual change oil light comes on and then I’ll book a service. That day I called and asked if I could do the same since I live in Surrey and I would have to drive to maple ridge to do so. Mind you I’m a nurse and I worked a night the night before so I was just looking for a quick in and out to help ease my mind and was so happy that I was told to come in. When I arrived Doug was who was helping me and to be frank he wasn’t helpful at all. I get quite anxious about my car and when lights start going off so naturally I just wanted someone to tell me everything was ok. I explained that I spoke to someone on the phone and that they would do the same thing they did for me last time which was add some oil to my engine however Doug insisted that I leave my car even though I couldn’t since I had to work again at 3 and then he decided to instead ignore my concern all together and encourage me to book a service. When I told him how many km I had on my car he made a remark as if he was in disbelief that I drove that many km… which frankly isnt his business . I’ve never had this issue with Drew before he was always so kind to me and he explained everything to me but this Doug guy honestly never again. I’ll go to another dealership instead of wasting my time driving there. More

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My wife and I are very pleased with the service we receive from this dealership. They are knowledgeable, friendly with an eye to staying within budget. Sales crew are top notch and the service departm receive from this dealership. They are knowledgeable, friendly with an eye to staying within budget. Sales crew are top notch and the service department takes care of all our needs. I can't wait to see the new building and location! More

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I can’t say enough good things about the service department at Maple Ridge Volkswagen. Specifically their Senior Service Advisor “Doug DaCosta” is outstanding at his job. I bought my 2012 Passat department at Maple Ridge Volkswagen. Specifically their Senior Service Advisor “Doug DaCosta” is outstanding at his job. I bought my 2012 Passat TDI from this dealership and have been servicing my vehicle there the whole time. Doug has always been very easy to talk to, relatable, very understanding and very knowledgeable. He really makes an extra effort not only for me but for all his clients. Over the years I have had to stop in a number of times without an appointment for things that are necessary but minor. In my mind I know it is a lot to ask but I am hoping that I can get in and out as quickly as possible. Doug doesn’t disappoint! For example: I am due for an oil change appointment or have one booked already, but my car is so low on oil that the oil light comes on. I need just a bit of oil to get me to my next appointment so I don’t damage my engine. Doug is there to help with minimal wait! Or a headlight is out and I need to buy the lamp – Doug has helped to quickly install it as well and I am on my way! One other thing I like about VW service is that I can drop off my car and they will arrange to have a lot person drive me home and later pick me up! I love that. Prior to COVID restrictions an added bonus was picking up your repaired car and VW had also washed your car for you! These extra touches have made servicing my vehicle at Maple Ridge Volkswagen a very enjoyable experience and unlike anything I have experienced at another dealership. More

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Adam and Stephen were awesome. They really listened to our needs in a vehicle. They understood how safety and space was the main priority as we have a son. They helped us find the They really listened to our needs in a vehicle. They understood how safety and space was the main priority as we have a son. They helped us find the perfect match. They also made us feel like we as the customer truly came first. They were super helpful throughout the whole process. We definitely left happy and could not love our atlas more !! More

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all was good at purchase however follow up and replying to e mail questions was not good at all to e mail questions was not good at all More

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After being shown a pre owned 2018 golf for $21,999, I took the deal. Rob, a manager at the dealership makes everything look pretty by circling some affordable numbers and positive attitude. Fooled me. I’ took the deal. Rob, a manager at the dealership makes everything look pretty by circling some affordable numbers and positive attitude. Fooled me. I’m taken to Kam, who provides me papers to sign, of which he doesn’t review any with me. I’m told they’re just small things like warranties etc and I’m quietly pressured to just sign them asap so Kam can continue. Fooled again. I sign thinking that even if I end up not liking the car, I can return it. Not the case in B.C. and no advising was provided. Those ‘small things’ I was signing were actually adding thousands of dollars to the bill of sale. The total cost of the vehicle ended up coming to $32,000, which I opted to finance. Fooled yet again. I was pushed out that night after a down payment on the car and drove it home because they were closing, without being provided anything I signed for or THE BILL OF SALE. No manual for the car provided despite requesting it from the dealership, Volkswagen Canada told me I’d have to purchase it. Post purchase realize the window wiper cap is missing, rear overhead handle popped out, brakes shakes at high speeds, tires are used and likely will only get half years use out of them. While they fixed 3 of these issues, it was their pre owned “certified” with these issues. Sell now fix later attitude. I went back frustrated to the dealership to see if I can back out of what has been a nightmare of a purchase. Adam Walker their finance manager says the contract and bill is sale must have left mistakenly by ME. Informs me there is no walking out of this, says “we’ve already been paid I’m sorry” and offers no more help. When I say I’m going to file a complaint and that I’d like to speak to the GM, he snapped and annoyingly said“what would that change”. Please seek independent advice on any car from this dealership and NEVER do same day financing with ANY dealership. They’re just out for your money. P.S Doug in their mechanic department is actually a stand up guy and I would actually recommend their servicing work if it weren’t right next to the dealership. More

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friendly and easy to deal with , best service ever , I will recommend this dealership to anyone . will recommend this dealership to anyone . More

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I wanted to thank Doug in service for his care and attention. Since my husband died I have had no one that can help me with concerns I have with my car and I have been so lucky to have Doug there to attention. Since my husband died I have had no one that can help me with concerns I have with my car and I have been so lucky to have Doug there to explain and make recommendations. He has helped with several problems that required a looking outside the box to solve. He is very patient when explaining what is needed and the costs. Thanks Doug for giving me someone to trust More

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He is one of the best service employee.. excellent and friendly! outstanding! Keep it up friendly! outstanding! Keep it up More

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