"Poor communication / problem resolution"
Initially I was very happy with the dealership. However, as the months have carried on, contact from employees and resolutions of my issues have not been taken care of. My wife and I are rather disappointed with how things turned out considering how great tings started. The only area I have been totally satisfied with is the service I received from the advisers in the service department.
"Friendly and Professional"
Doug's always there to ensure my car is well-looked after. He is professional and friendly always, and does his best to ensure i only pay for what I need. Need more advisors like him for sure!
"5 star customer service! "
We have purchased all of our vehicles and have been taking our cars to the service location in Maple Ridge for over 5 years. The service has always been excellent. They are always on time and take excellent care of us. We want to give a special thank you to Doug for always taking care of us and always being funny and polite. We reccomend that everyone goes to this location!
"Excellent service! Feels like Family!"
6 stars for Maple Ridge VW! Can’t speaker higher of Lorne and the staff here! Bought my first car here 2 years ago and last week came back! Traded in my 2015 Jetta for a 2019 Tiguan and the service was impeccable! Highly recommended for anything from service to sales!
"Always on top of thin gs"
I have been dealing with Maple Ridge Volkswagen for over 6 years now. Scott, Adam, Rob, and Lorene have always made themselves available when I have needed to speak with them, they are a great team, and I will continue to deal with these guys in the future.
"Shady place with shady managers"
NEVER AGAIN!! This place is full of liars, deceiving their customers, trying to push them out the door with unreliable vehicles, just to geta sale. when you buy here, they ignore you when you leave if you have any issues. Poor Management and childish workers..
"For a first car purchase this is the dealership for you "
So I was looking for my first car on a budget and happened to run into Kyle the first time I stepped into the building; I told him what I was looking for and what my budget was, within two week he called me with a couple options. I saw a total of 5 cars all of which had varying prices, both new and used but all fit within my budget regardless of if it was through financing or cash.
Once I picked a car the rest of the staff I had the pleasure of meeting were just as professional and more then happy to help. At the end of the day I got a Hyundai Alantra for a screaming deal.
Long story short if your looking for a car; whether it be your first or your tenth, financed or cash, used or new I would one hundred percent recommend Maple Ridge Volkswagen, you will not be disappointed.
"Amazing experience once again! "
Maple ridge VW is the only dealership I will ever use. The staff is so friendly and thorough. The sales staff are especially knowledgeable and answer any question you may have. This is the second car I have purchased through them and my experience has been nothing but smooth sailing. I would recommend Maple Ridge VW to everyone looking to buy a new or used car!
- 2015 Jetta TSi
I bought my second Jetta brand new from this dealership and was recommended some protection policies which I chose to take.
I am forever grateful for the advice and care the dealership took with me, as I was in a bad accident and my Jetta was written off, they helped facilitate and in sure my new Jetta was all that I could ask for.
Thank you so much Maple Ridge Volkswagen
"Overall very satisfied"
I found all staff that I dealt with to be very friendly and helpful. In particular, my sales rep was very good and not at all pushy. He was good in all areas. My only complaint is that the detailing was incomplete and Lorentz was very accommodating when I noted some areas that needed looking at. He was quick to deal with my complaint.