"Terrific Customer Serrvice"
I started my search for a 'new to me' vehicle with no sense of urgency. I visited a few dealerships, and with 20 years of VW ownership, and after testing the 'competition' I quickly realized that I am also a loyal VW driver. And now after meeting Dino at Maple Ridge VW, I will be a loyal MRVW customer as well! Dino is honest and straightforward. I told him what I was looking for and he delivered. He and Adam were courteous and respectful in the negotiation. I felt valued as a customer. In every way I can say that my experience here was 'top notch'. Next time I need car, this is where I'll start, and whenever that is, I hope that Dino will still be there!
Jaz & Adam did an excellent job understanding my needs and wants and delivered on that. Pricing was very fair and would recommend my family to them.
"Amazing team!!! Highly recommend!"
- Mynie Relox
I would like to thank the whole Volkswagen Maple Ridge team. From the sales to the finance and up until the managers. They made it seem so easy for us to be able to afford the perfect car within our budget!! I honestly believe that if you have the right attitude and the right people(Kyle, Adam, Kam) working on your situation they can make it happen!!! They literally work magic with their experience and background they are the DREAM TEAM!!! If you are ever looking for a first car or just a car in general don’t even think twice this is the place to go!!
"AMAZING customer service "
Went into Volkswagen to look at getting out of my current lease with ford and get into an SUV. I sat with down with Kyle, and we went through everything I wanted to get in a car, what my budget was and anything and everything to make me happy. We looked at two different model cars and with no judgement took both out for a spin all the meanwhile getting walked through each and every safety feature as well as its perks. Kyle was extremely well educated in both brands of cars and very caring to what I had to say. When I picked the one I wanted he got everything ready and I drove home with it that night! He even stayed late to walk me through the final features before departing and said if I ever have questions to easily contact him. He was very professional and easy to talk to the whole time, didn't try and sell me something outside my price range or something I didn't even want. He hit the mark just right and was 100% honest with me from the moment I walked in. Cannot recommend him enough, in fact I convinced my partner to also trade in his vehicle and working with Kyle he got a beautiful 2019 Golf and myself a 2018 Tiguan. We couldn't be happier, thanks Volkswagen team!!
Pleaser buying experience. Great service and explanation of details. Timely response to questions. Transparent information and up front. Would recommend to family and friends.
Excited about new vehicle.
"Charles is the best salesman I’ve ever had"
This is now the fourth car I bought him from Charles and I have to say I couldn’t think of a better person to purchase cars from . Please do yourself a favour and only purchase from Charles at Mapleridge Volkswagen today
Nothing but respect for Adam and his entire crew at MapleRidge VW
Adam handled my situation of getting me into a vehicle
Adam was very friendly and made you feel good about purchasing and made sure you were 100% happy walking out of there
The minute I drove off the lot with my car was words you can’t explain
These guys and how they handle customer service is extraordinary amazing
Good job guys and keep up the good work
"Amazing Effort and Service"
I cannot say enough good things about the salesmen and staff that I interacted with while purchasing my new 2019 Jetta at Maple Ridge Volkswagen. It being the first time I've ever purchased a car, I was quite nervous about the whole process, and their honesty and calm demeanor quickly erased any sense of anxiety I was having. They listened to all of my questions, concerns, and requests, and always came back with thorough and genuine answers. The amount of effort they put into getting me exactly what I wanted was incredible, and only added to my excitement when my car pulled up in front of the dealership. Lorne and Blake took every chance they could to make me feel comfortable with the vehicle I chose, and there was absolutely no pressuring whats so ever. I would seriously recommend them to anyone who is looking for the rare instance of buying a car from genuinely nice guys.
"Poor Customer Service "
Both Rob, the Sales Manager and Lorne, the GM, have failed to complete the dealer prep they charged me for on my 2019 Beetle. I have returned 3 times to have it completed as well as spoken to VW Canada, they have informed them they would deal with the outstanding issue, but it has been since last Wednesday and they have not contacted me.
Find another dealer...
Update: spoke with Adam, as they requested I call, they have declined to stand up to their portion of the sales contract I signed.
Find another dealer and do not trust they will fulfill the contract you sign.
"Good Experience "
It is always a pleasure dealing with Lorne and his team. They make buying a car easy and a good experience. Highly recommend this dealership