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LaToya Berry
LaToya Berry at Finch Hyundai
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LaToya Berry

Service Advisor

Finch Hyundai

300 Southdale Rd E
London , ON N6C 5Y7

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2 Reviews
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2 Reviews

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2 Reviews of LaToya Berry

August 16, 2021

Dealership Rating
Employee Rating

"This service manager is very difficult to deal withShe..."

- Rollingheavy

This service manager is very difficult to deal with She speaks over you when you are trying to explain your frustration with a problem When information was given to me and I advised that on four other occasions this information differed her reply was ‘perhaps it was because you were upset and I would think you would respect my giving you this information THIS time’. I was spoken to as though I was a child despite the fact that I am a 50 year old woman. She gives an air of both superiority and indifference despite the fact that I was calling regarding a known issue for which my vehicle has been in four times already, and for which there is currently a class action suit against Hyundai at this time I have dealt with the owner who was great to deal with but Darlene makes me wish I could take my problems with the vehicle elsewhere just to avoid having to deal with this arrogant, rude and non customer friendly representative. If you purchase from Hyundai I pray that you have no major issues to deal that require you having to deal with her

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Overall Experience
Recommend Dealer
No

Other Employees Tagged: Zachary Jones, Darlene Vallas

Aug 25, 2021

Finch Hyundai responded

I’m very sorry to hear you had a negative experience with us. I would love to chat with you directly to learn more about what happened. Please reach out to me directly at hhijazi@seefinchfirst.com. I look forward to hearing from you. Hass Hijazi, Managing Partner

March 24, 2021

Dealership Rating
Employee Rating

"Best dealership in London! Place was clean and COVID..."

- rygravelle

Best dealership in London! Place was clean and COVID safety was excellent. Everyone was very friendly and helpful. Steph, Jamal and Hass were all extremely efficient and helpful. They made sure my family got all the details and came up with a vehicle and plan that works for us! We couldn't be happier with our 2021 Tucson! We feel relieved to have a reliable and safe vehicle. We won't buy/lease from anywhere else! We have also had great experiences with Jameel, Samir and KJ! Highly recommend everyone! The staff in service are very nice and equally helpful! Kareem usually takes care of us and is knowledgeable and efficient.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Mar 25, 2021

Finch Hyundai responded

Thank you very much for the positive review! We're glad to hear you had such a great experience purchasing your vehicle with Steph, Jamal, and our team here at Finch Hyundai. We hope you're loving your Tucson, and if there's ever anything else we can help you with, please don't hesitate to let us know!

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