Kristina Wong-Marcellin | Page 3

Great sales experience My recent purchase of a new Mercedes was a comfortable and enjoyable experience from start to finish. Tony our sales agent was very knowledgeable and My recent purchase of a new Mercedes was a comfortable and enjoyable experience from start to finish. Tony our sales agent was very knowledgeable and friendly. We feel like we got a very good deal without having to “play the negotiating game”. I got a very fair price for my trade-in. Upon delivery Tony took the time to walk us through all the details of the car’s features and answered all of our questions. I will not hesitate to call him if I have any questions or issues. Everyone at the dealership was very friendly. Kristina was very knowledgeable as well and took the time to explain all of the warranty/protection packages. So far, so good. The only remaining question is how will the ongoing service be. My experience with a competitor was not good. More

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Stellar buying experience! Although I took several months to finally decide on my next Mercedes-Benz, Tony and Kristina helped me make the best decision and answered every quest Although I took several months to finally decide on my next Mercedes-Benz, Tony and Kristina helped me make the best decision and answered every question. This is my third vehicle from this dealership and I would absolutely recommend Tony and Kristina to anyone. What a fantastic purchase experience! I love my new car! More

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Putting the customer first This review comes 6 months after picking up the GLA250 because I really wanted to give an honest review after owning it and allowing the "excitement" This review comes 6 months after picking up the GLA250 because I really wanted to give an honest review after owning it and allowing the "excitement" to ware off. I can tell you 6 months later that I absolutely love this SUV. I have purchased a number of new vehicles in my life and I just thought all dealerships were kinda the same.... Well that sure changed when I met the salespeople at this dealership. Everything they did was centered around the customer. Making sure to take time to explain everything in detail and what was to come next. Going above and beyond to ensure my family took the time to really test out the GLA250. There was never any hesitation on their part when it came to going over the vehicle and the numbers or taking it out for a drive. The financing process was very easy and comfortable. Not once did I ever feel pressured to purchase anything. The present the options and you choose what works best. I would absolutely purchase from here again and I suggest everyone give them a shot when looking for a new vehicle. Thank you Warren, Kristina and Katrina for making this purchase a wonderful experience! More

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The best salespeople and dealership in town!! The service has been excellent, especially Katrina Wong and Tony Wang. They have gone beyond their scope of work to bring the utmost impeccable servic The service has been excellent, especially Katrina Wong and Tony Wang. They have gone beyond their scope of work to bring the utmost impeccable service to my family. I Really appreciate this dealership and I will only deal with them moving forward! More

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I recently traded in my 2013 Mercedes GLK for a 2018 GLE 43 AMG. Dealt mainly with Tony Yang at Mercedes if London. From the beginning till June the end the experience was phenomenal. I have bought many new 43 AMG. Dealt mainly with Tony Yang at Mercedes if London. From the beginning till June the end the experience was phenomenal. I have bought many new vehicles in the past, all domestic, and this was hands down best experience. No games, very professional and organized and delivered as promise with a few extras I didn't expect. Would recommend 100% More

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Tony was amazing! He was very thorough and knowledgeable! The whole process was very smooth, my questions were all answered and felt comfortable with recommendations/suggestions made, all in all had a wonder The whole process was very smooth, my questions were all answered and felt comfortable with recommendations/suggestions made, all in all had a wonderful experience! More

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Tony made my purchase very easy! He was a pleasure to work with and professional! He listened to my needs and was able to get my the exact car I wanted! work with and professional! He listened to my needs and was able to get my the exact car I wanted! More

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Repeat Customer GLC300Coupe Couldn’t be happier with my recent purchase. I’ve been purchasing vehicles for a very long time but Mike made this experience different. He went above Couldn’t be happier with my recent purchase. I’ve been purchasing vehicles for a very long time but Mike made this experience different. He went above and beyond to make sure we got everything we wanted. He was a great listener and delivered on all promises. Mike went over every detail with us and answered all questions professionally and even though some of our requests were a little unrealistic he provided information as to why he couldn’t and made everything made sense to us. As a customer that’s all we wanted. I strongly recommend Anyone looking to purchase a vehicle to see Mike. Thank you again for your time and the wonderful experience. More

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Exceptional Experience My husband and I recently purchased a GlC300 and we absolutely love it. The overall experience we had with Mercedes Benz London was exceptional manly My husband and I recently purchased a GlC300 and we absolutely love it. The overall experience we had with Mercedes Benz London was exceptional manly due to our Sales Consultant Warren Cunningham. From the very first time we stepped into the dealership Warren and the Mercedes Team were very attentive and professional. We really appreciated Warrens quick response to any questions we had- really felt like he went above and beyond by returning our call even when he wasn’t working. He encouraged us to call or text him on his cell whenever we needed him. “Talk about great customer service.” If that isn’t enough Warren delivered our vehicle right to our door. Now that’s what we call an impressive Mercedes experience. Sincerely, Michelle & Tony Tavares More

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Tony Yang and Mercedes London - Great service The dealership had a car advertised that I was interested in so I contacted the dealer by email. Tony responded very quickly. I asked for details on t The dealership had a car advertised that I was interested in so I contacted the dealer by email. Tony responded very quickly. I asked for details on the car and he went out of his way to take a video of the entire car and verbal description and post t to you tube so that I could get a real time image of the car. Nice touch!!! I then made contact and we scheduled a meeting the following day. Both of us were prompt and on time and he personally met me at the entrance, introduced himself and initiated the process of a potential trade in with his manager and a test drive for the car. He explained the features as best he could , since it was not a Mercedes, and we came back to conclude our deal. The negotiations were simple and clean and done in 5 minutes, literally. Tony introduced me to the Used Car Sales Manager, which rarely happens and the rest of the staff that were looking after the transaction. Everyone was exceptional When I came back the following week to pick up the new car, Tony met me again and guided me through the process to conclude the deal. Tony made it exceptional easy for me and I would highly recommend him to my family and friends if they were looking for a car to purchase. He is professional, polite and courteous and one of the best sales representatives I have had the pleasure to meet. More

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