Ken Yates | Page 13

satisfactory pleased with the pleasant professionalism of the dealership personnel. Attractive showroom and customer reception area. Price negotiation "haggling" i pleased with the pleasant professionalism of the dealership personnel. Attractive showroom and customer reception area. Price negotiation "haggling" is always a fun but largely negative experience as is the dealership's intent on upselling the extras such as extended warranty , rust proofing etc. Overall I know I made a good financial deal after having done my research as to the price I should be paying. Ken, the customer advisor, does his job well. More

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Another Yaris joins the family Had been searching for a reliable smaller Toyota and Ken Yates got me into a 2013 Yaris SE. The trade in value given for my older Yaris was fair and K Had been searching for a reliable smaller Toyota and Ken Yates got me into a 2013 Yaris SE. The trade in value given for my older Yaris was fair and Ken assisted in the inclusion of a remote starter. This dealership comes highly recommended. More

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New 2018 Corolla XSE Been coming to ToyotaTown in London since I was 18 years old...have always appreciated the service and the sales staff. Ken is very attentive to your Been coming to ToyotaTown in London since I was 18 years old...have always appreciated the service and the sales staff. Ken is very attentive to your vehicle needs and Andre is always a pleasure to deal with in the finance department. Already loving the new Corolla! More

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Excellent staff to deal with! Always pleasant staff whether sales or service and the service technicians come out and talk to you. Shawn Longworth is always upbeat and enjoys havi Always pleasant staff whether sales or service and the service technicians come out and talk to you. Shawn Longworth is always upbeat and enjoys having fun and making your purchase of a new vehicle easy. He is not pushy but gets you the product you want at a fair price. He is a great judge of character and knows how to work with people and staff. Our family has collectively purchased three new vehicles from Shawn in the last three years. We will always deal with Shawn. John Rossini has provided us with excellent service over the last twenty years. More

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Helped through tough times Ken was instrumental in my purchase of my first car in 2016. He was super helpful both in person and over email to help me find the car I was looking Ken was instrumental in my purchase of my first car in 2016. He was super helpful both in person and over email to help me find the car I was looking for, and in my price range. After an accident this year, I went back to Ken who helped me through the process of finding a new car in a short time frame, and again in my price point. The bonus was getting a new car with perks that weren't available on my first model! I love the Toyota Yaris, and Ken made me feel at ease and comfortable in a very uncomfortable situation. Nicole was the Financial Manager assigned to my new car purchase this time and she was so kind and helpful with the process. It was a very stressful time dealing with ending the old lease, and starting the new one, and she kept me very level and calm while taking care of every detail with me, and with Toyota Financial. I didn't think I would be leasing a new car after only a year and a half, but working with Ken both times, in two very different circumstances, was wonderful. Nicole also went above and beyond. I will hopefully not be purchasing a new car so soon again, but if you are looking definitely ask for Ken Yates as your sales person. Thank you! More

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My New RAV4 Just drove home in my new RAV4!!! Thank you again, Ken Yates for your help, advice and professionalism. I'll be sure to look up again next time! Just drove home in my new RAV4!!! Thank you again, Ken Yates for your help, advice and professionalism. I'll be sure to look up again next time! More

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great experience purchasing my used vehicle . I purchased my used Rav4 from Totoyatown coming from Guelph because of the competitive pricing and reputation. I was met with a non-pushy and helpfu . I purchased my used Rav4 from Totoyatown coming from Guelph because of the competitive pricing and reputation. I was met with a non-pushy and helpful sales person that let us guide our experience. The used car I purchased was in almost perfect condition with a small scuff that they offered to buff out. Upon picking up my car the scuff was gone, but I noticed that there were some significant scratches on the windshield in the sightline on the driver side that was not noticed during our 40 minute test drive - we suspect that this happened accidently after our deal had been made. Toyotatown took this very seriously and replaced my windshield for not cost. I was happy with the prompt resolution to the problem. I would highly recommend working with Toyotatown if you're in the market for a used Toyota. Ken Yates was my sales associate and he is the complete opposite of a pushy sales person. He took the time to go over the car and answer questions, but in the end left us to test drive and go over the car on our own without pressure. More

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Experience It was really a nice experience with baz and Ken yates really appreciate the way they dealed with us ! U both did a great job :)) It was really a nice experience with baz and Ken yates really appreciate the way they dealed with us ! U both did a great job :)) More

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Ken Yates = above and beyond Purchased a 2018 tacoma 4x4 v6 with access cab for work in Nova Scotia. Ken Yates went above and beyond in assisting us with this purchase. It's a bea Purchased a 2018 tacoma 4x4 v6 with access cab for work in Nova Scotia. Ken Yates went above and beyond in assisting us with this purchase. It's a beautiful truck and is exactly what we needed. It was a great experience especially coming from out of province. This is the 2nd vehicle I have purchased from Ken Yates and won't be the last. More

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Experience with Toyota Vehicles. I bought my first truck at ToyotaTown in 1992. Al lot of the people there now were there then, including Ken Yates. My experience with Ken then was th I bought my first truck at ToyotaTown in 1992. Al lot of the people there now were there then, including Ken Yates. My experience with Ken then was the main reason for going back to ToyotaTown for all future purchases. I trust Ken to give me the best deal on the best cars and truck ever made. More

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