Jim McAlorum | Page 30

I had the most peasant experience in buying car with this dealership. The entire team was so savvy and they treated me in very professional manner. I decisively recommend this dealership, specially Alex Keon dealership. The entire team was so savvy and they treated me in very professional manner. I decisively recommend this dealership, specially Alex Keong, Jason Novak, Jim McAlorum and Gary Ghaderi for their hard work excellent business practice and ethics. Congrats to dealership to have such great personal. More

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This is the third vehicle I have bought from Charlesglen. First, I find their service staff to be excellent. They answer questions honestly and don't try to push repairs before they are necessary. They wil First, I find their service staff to be excellent. They answer questions honestly and don't try to push repairs before they are necessary. They will let you know what work they feel should be done in the coming year so you can plan for it. Second, I have bought both a pre owned vehicle and a new vehicle from Kim McMurdo. He is very knowledgeable and can quickly compare different cars, options, and gas mileage with the software he has available to him. Once again honesty is very apparent in discussions. He manages expectations and there are no surprises. Picking up the car was a celebration with Jim McAlorum. He was thorough and yet created a great memory of the occasion. I love the new sales/service center with the customer lounge area restaurant and easy access. All staff are pleasant and efficient. I would highly recommend Charlesglen as a dealership for both sales and service. More

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All of the people I encountered at Charlesglen Toyota were sensitive to my interests, and they helped guide me to the right purchase for me. They were always responsive to my many questions and remain av were sensitive to my interests, and they helped guide me to the right purchase for me. They were always responsive to my many questions and remain available for follow-up. More

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We are so pleased with our new purchase from Charlesglen. Attila, Joeferson and James promptly contacted us regarding our inquiry about the Rav4. They set up a time for us to see the vehicle which was clean, Attila, Joeferson and James promptly contacted us regarding our inquiry about the Rav4. They set up a time for us to see the vehicle which was clean, warm and ready to drive. We were introduced to Vira who took us for a test drive. She was pleasant and informative and answered our questions with a personal touch. We were able to negotiate a fair price with a few extra options to the original offer. Kyle professionally and respectfully explained our financing and warranty options and scheduled the pick up. Jim was extremely friendly and helpful ensuring we were familiar with the entire vehicle (bumper to bumper). Kyle completed the paperwork, walked us over to the parts department to locate the rack key and stayed with us until the process was complete. Everyone we encountered on our car purchasing journey was professional, friendly, and personable which made the experience exceptional. Thank you Attila, Joeferson, James, Vira, Kyle and Jim. We love our new vehicle and will tell others of your positive experience at Charlesglen. More

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I have been telling all my friends about how great it was buying my car this time. It was efficient without being rushed. It was fun. I got exactly what I wanted with little fuss. Amazing! buying my car this time. It was efficient without being rushed. It was fun. I got exactly what I wanted with little fuss. Amazing! More

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I came to Charlesglen Toyota looking to buy a new I came to Charlesglen Toyota looking to buy a new vehicle. I was treated with respect and courtesy by everyone I came in contact. All my questio I came to Charlesglen Toyota looking to buy a new vehicle. I was treated with respect and courtesy by everyone I came in contact. All my question were answered and all demonstrations given in terms I could understand. I would highly recommend Charlesglen Toyota to my friends. More

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The staff is very helpful in finding the car that fits in our needs. The process in sales, finance and delivery is efficient and straightforward. our needs. The process in sales, finance and delivery is efficient and straightforward. More

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To whom it may concern, I came to Charlesglen to have my To whom it may concern, I came to Charlesglen to have my 08 Matrix serviced, and go to the little deli they have on site for some lunch (cause its aw To whom it may concern, I came to Charlesglen to have my 08 Matrix serviced, and go to the little deli they have on site for some lunch (cause its awesome) I had gotten a mail out for a 08 Matrix trade in the night before, thought I would take a look around. After I had lunch, I took a look around the sales floor. That is where I met Juan. We got to talking and I was taking a look at the 2014 Scion tC, He was very knowledgeable on all the in's and out's of the car. We talked a little more and discussed a test drive perhaps the following Monday. I left the dealership, called my husband to come up and we would take the test drive right away. I called Juan and he said he would be there waiting. We had spent quiet a bit of time with him, not knowing at the time his shift was over quite a while ago. Of course he said nothing. I was impressed at his customer service skills. I told him I wanted the car. The paper work was done with the help of Ryan and Juan, that night! I had one catch, I wanted my new car RIGHT AWAY. And I pushed the team to get it done for me. They both said, "We will do our very best to get it done." There was only ONE white standard in western Canada! They were going to get for me. AWESOME! And they did. I had FANTASTIC experience at Charlesglen Toyota! They did everything they said they would do and MORE. But of course there is more, I came to pick up my car and your delivery coordinator Jim was delightful, funny and went through my new car with me and answered all my questions. He also took it upstairs to the front door for me! Juan, Ryan, Jim, Excellent job gentleman I will be a return customer, I have and will be recommending Charlesglen Toyota More

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It was time for a new car and decided my new car purchase was going to be an SUV.   Having driven, inspected, and researched SUV after SUV, dealership after dealership including Acura, Chevrolet, Honda, was going to be an SUV.   Having driven, inspected, and researched SUV after SUV, dealership after dealership including Acura, Chevrolet, Honda, Hyundai and Ford, I fell in love with the 2013 Toyota Rav4 and liked the professionalism and attitude I experienced at Charlesglen Toyota Scion.      And so comfortable in my research, convinced that Toyota is a well respected auto maker producing dependable reliable auto mobiles, I purchased a new 2013 Rav4 from Charlesglen Toyota Scion.   It was love it at first sight.    But wait.   The check engine light was on!  Not the new car experience I was expecting.  I was feeling very disappointed. My father, a Toyota aficionado himself, had always warned me not to buy the new model of any car. “They haven't worked out the bugs yet” he would say. Not to worry, I was assured by the service team that first evening, we will fix the problem. The team at Charlesglen made a point of ensuring that I was always taken care of throughout the process. I did need to return several times so the mechanics could investigate and work on the problem. At each visit I was greeted by caring and knowledgeable individuals. I was provided with a rental vehicle on a number of occasions when the RAV needed to stay at the dealership for a few days. Charlesglen Toyota Scion worked tirelessly to fix the problem of my brand new Rav4.   Parts were exchanged, replaced, taken out, put back in; even the gas tank was removed and replaced.   A solution at last was found to replace the entire wiring harness in my brand new Rav4.     I Love my new new Rav4 again.  “Satisfisfaction guaranteed” from Charlesglen Toyota Scion?   I think so!     Footnote:  My new new Rav4 runs very smooth, is very reliable and has really good fuel economy.   More

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We bought a 2013 Venza. Our salesperson, Harris, was outstanding! He was knowledgable about the product, answered all of our questions, did not pressure us, and presented options to better suit our need outstanding! He was knowledgable about the product, answered all of our questions, did not pressure us, and presented options to better suit our needs both vehicle and budget wise. Harris was professional and supportive, an extremely hard working excellent salesperson! In finance, Tyler (Finance Manager) identified options, listened to our needs, described various packages, and put together an options package that covered everything we thought important at a reasonable price. When we picked up our vehicle, Jim (Delivery Coordinator) combined humour and useful information that included the breaking in period, he paired our smartphones, demonstrated various ways to lock and unlock the vehicle (yes there was more than one!), identified important info such as the contact number for Toyota warranty, and highlighted key areas in the owners manual (e.g, meaning of various warning lights). We had previous experience with the service department which was always A+ an extremely important consideration when buying a vehicle! Now we experienced the sales department and can say that from start to finish it was an enjoyable buying experience! Thank you! More

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