Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 7 mos
Industry Experience
28 yrs, 4 mos
Languages Spoken
English
Maltese
432 Reviews
Write a Review432 Reviews of Jason DeFelice
September 30, 2019
Hi I just wanted to say I have bought my second vehicle from Baz Afara at Toyota Wharncliffe. The Way he lets you know you are important and the care he puts into making your vehicle fit you/family. The st from Baz Afara at Toyota Wharncliffe. The Way he lets you know you are important and the care he puts into making your vehicle fit you/family. The staff in Service also Joe moniz and Jason Defelice And Rita Dalal in administration. Amazing Service! More
Other Employees Tagged: Baz Afara, Rita Dalal , Joe Moniz
September 22, 2019
Excellent Service - Jason DeFelice Dear Toyota, I really want to thank Mr. Jason DeFelice and his team who really did fantastic job on my car by changing the 'Torque Converter' that Dear Toyota, I really want to thank Mr. Jason DeFelice and his team who really did fantastic job on my car by changing the 'Torque Converter' that too in extended warranty. I just got back from Mississauga today. Jason was right my has really turned into a new horse who is ready to run in the race. I loving the drive more! Thank you Jason! I'm suggesting your name to so many Uber guest my friend! Thanks again, Jonathan T More
September 19, 2019
Great Service Jason DeFelice quickly diagnosed the problem with the vehicle. While I was alerted that a sensor needed to be replaced, Jason immediately uncovered th Jason DeFelice quickly diagnosed the problem with the vehicle. While I was alerted that a sensor needed to be replaced, Jason immediately uncovered that mice had chewed the wiring. Jason kept me informed and provided emails including pics of the damage to explain the issues. The service was completed promptly. Jason even discussed prevention and made recommendations so that we could try and avoid the issue in the future. More
Other Employees Tagged: Kevin - Service Reception
September 18, 2019
Exceptional Service! This is my first appointment since returning to Toyota Town for vehicle service, and it reminded my why I was apprehensive to leave in the first place This is my first appointment since returning to Toyota Town for vehicle service, and it reminded my why I was apprehensive to leave in the first place! Geography inclined me try another dealership, quickly learn that they didn’t deserve my business. Jason’s friendly demeanour and pragmatic approach to servicing my aging RAV4 was second to none. Jason facilitated the service department diagnosed my concerns, communicated their recommendations, and completed the agreed upon service all within one working day. Thank you Jason and Toyota Town! More
September 13, 2019
Jason D rocks I would like to say that Jason is a shining star in this dealership. He is one of two of my goto guys in this dealership. He is efficient, focused, an I would like to say that Jason is a shining star in this dealership. He is one of two of my goto guys in this dealership. He is efficient, focused, and customer serviced. Not only that he backs up all his recommendations for additional service with facts. He doesn’t recommend unnecessary work just because the service schedule says too. Its NOT a one size fits all mentality, we all drive differently, so service is customized to ones needs. Its a trait I truly appreciate as it shows integrity, honestly, and quite frankly saves me money. If it wasnt for him I probably wouldnt own a vehicle and just would take the bus! Well I exaggerate that last point, however I believe you get what I’m saying . Thank you Jason, I appreciate all that you do! More
September 11, 2019
Great Service From Chelsea to Jason and everyone in service. The experience is always great. I would highly recommend them to anyone. Overall extremely happy with From Chelsea to Jason and everyone in service. The experience is always great. I would highly recommend them to anyone. Overall extremely happy with the service. More
Other Employees Tagged: Chelsea Wakefield
September 03, 2019
Excellent Service. Robert Dakko and Jason are my go to service advisers. Been with toyota town since 2008 . Awesome persons,friendly and knowledgeable. Robert and Jason Robert Dakko and Jason are my go to service advisers. Been with toyota town since 2008 . Awesome persons,friendly and knowledgeable. Robert and Jason take the time to explain what needs to be done. Jason is better looking? :). More
Other Employees Tagged: Chelsea Wakefield , Robert Dako
August 29, 2019
Good service One of my car power ports was not working, I went there without appointment and the staff there helped me quickly and professionally.and with no cost One of my car power ports was not working, I went there without appointment and the staff there helped me quickly and professionally.and with no cost More
August 27, 2019
Service For 32 ooo km Service is a blast every time i come in. Jason explained what had to be done for this service when i came in. He talked with me while the mechanics Service is a blast every time i come in. Jason explained what had to be done for this service when i came in. He talked with me while the mechanics were still working on my car about the brakes and the filters and explained why it would be necessary to have everything done. All the people i dealt with were very friendly. Sitting and waiting for the car to be looked after in this nice show room is always a pleasure. And i always have a chat with Kevin Swan who sold me my third Toyota. More
Other Employees Tagged: Jodi Connell, Peter Engelmanas, Kevin Swan
August 26, 2019
Fantastic Service We in on a Saturday to discuss the issues with my 2016 Corolla. Spoke with Jason and he booked me in for first thing Monday morning. We dropped the ca We in on a Saturday to discuss the issues with my 2016 Corolla. Spoke with Jason and he booked me in for first thing Monday morning. We dropped the car off after hours Sunday and the following day. Monday morning I received a call and was told what was wrong and once I agreed to go forward they had it done the dame day. Also Jason went over and above and noticed we had a servicing that was due on our warranty and got that done for us. I honestly can't say enough about this dealership and their service department. I will always go to them for my work. More

