Jason DeFelice | Page 37

Amazing Service Department I brought my Camry in for service on Saturday, July 27/19, without an appointment, and Rob Dako was able to fit me in. Toyotatown is the only place th I brought my Camry in for service on Saturday, July 27/19, without an appointment, and Rob Dako was able to fit me in. Toyotatown is the only place that I trust servicing my cars and they have been doing it now for 29 years. Rob was his usual friendly, knowledgeable self and had my cars recommendations and prices listed when I went to pay my bill and discussed them with me. I trust Robs advice completely and respect his advice regarding my service needs. That is why I am able to enjoy freedom of motoring as a result. Keep up the good work! More

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Great service from Jason DeFelice Brought my car in for an interior detailing and was greeted by a valet and quickly helped by Jason. Jason also identified that my car was in need of Brought my car in for an interior detailing and was greeted by a valet and quickly helped by Jason. Jason also identified that my car was in need of an alignment from their hassle free alignment machine that checks as you drive into their service department. Marwan was the person that detailed my car, and I would not have anyone else do it. He takes great pride in his work and does an outstanding job. From start to finish I was treated by very friendly staff and all my questions were handled promptly. I would recommend Jason DeFelice and the whole Toyotatown team to everyone. More

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Emergency Service During my travel to a family function I experienced a flat tire on the 401. Toyota Roadside Assistance was prompt in getting my tire changed however During my travel to a family function I experienced a flat tire on the 401. Toyota Roadside Assistance was prompt in getting my tire changed however I needed a new tire to complete my trip. Called the ToyotaTown dealership in London which was the nearest dealership at the time. Based on the call an appointment was set up and a new tire ordered. Arrived at the dealership where the service happened immediately and got me on my way. Jason DeFelice (Senior Service Manager) and the team (Joe Moniz) were very helpful and very professional. Certainly one of the best levels of customer service I have experienced. I have been a Toyota customer for 30 years and experiences like this remind me why. Thanks to the ToyotaTown Service team. More

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Above and beyond my expectations. I'd like to share how thankful I am. Jason De Felice's service was above and beyond anything I could have expected. He was caring, knowledgeable and I'd like to share how thankful I am. Jason De Felice's service was above and beyond anything I could have expected. He was caring, knowledgeable and understanding professional who helped me with my 2010 Prius when I most needed it. Although my car is old, but I received outstanding service from Jason, who treated me with respect , took a lot of burden of my shoulders and gave amazing advice. I would definitely recommend Jason to all my friends. Toyota Town South London is very lucky to have employee like Jason, who made me feel that my old car is as important to him and the dealership as it is to me. Thank you so much, Jason. God bless you, Irina De Santo More

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Smashed window replaced the same day by Jason DeFelice. Thanks to Jason,my friend Ruth who was visiting from New York in her 3 week old Corolla was immediately taken care of by Jason when we arrived at the Thanks to Jason,my friend Ruth who was visiting from New York in her 3 week old Corolla was immediately taken care of by Jason when we arrived at the dealership,. She was in shock by having the window smashed and our purses and her camera stolen at a parking lot at Wonderland and springbank. He was a compassionate , quick thinking leader in the service center and we appreciated his help in this time of crisis. Truly grateful. Yaga McInnes and Ruth Matthews. More

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Very satisfied Service Advisor (Jason) was friendly, explained everything very well, completed the work on time as promised I was in a bind to get my snow tires rem Service Advisor (Jason) was friendly, explained everything very well, completed the work on time as promised I was in a bind to get my snow tires removed. Jason found a time slot that was satisfactory More

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Excellent Service from Jason DeFelice Dear Toyota, I really want to thank you and especially Mr. Jason DeFelice who understood the issue of the door child lock jammed and fixed it in no Dear Toyota, I really want to thank you and especially Mr. Jason DeFelice who understood the issue of the door child lock jammed and fixed it in no time 😊. Since you guys have a busy month for service/ tire swap, I spoke to him over the phone and told how Important it is for me to get my car fixed asap, being an Uber driver ( no drive no pay) Jason understood the emergency and booked me in for next day and fixed my car. I purchased my car from Toyota- Town and have never given out for service cos you guys are the best in everything you do and this is what Toyota is all about 😊 thanks Jason ones again...cos of you I got my vehicle safety certificate and I'm back on road earning bread and butter for my family! Thanks, Jonathan T More

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Above and beyond Jason defelice helped me out while having no appointment and my three year old granddaughter with me. Nothing but pleasant honest! 930am during spring Jason defelice helped me out while having no appointment and my three year old granddaughter with me. Nothing but pleasant honest! 930am during spring season tire turnarounds with no appointment. More

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Superb friendly service What more can I say about Jason. He made me feel like a somebody. Fast, efficient, friendly help with my tire pressure vehicle warning light. What more can I say about Jason. He made me feel like a somebody. Fast, efficient, friendly help with my tire pressure vehicle warning light. More

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Excellent Service Experience Came in for a quick oil change and the team delivered! I was in an out in less than an hour, love working with this store! Came in for a quick oil change and the team delivered! I was in an out in less than an hour, love working with this store! More

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