Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Jason DeFelice
Refer Me
371 Reviews
Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
21 yrs, 3 mos
Industry Experience
26 yrs
Languages Spoken
English
Maltese
371 Reviews
Write a Review
371 Reviews of Jason DeFelice
January 07, 2016
Stranded and rescued by Jason at Toyota Town in London. After failing to receive a recall notice from Toyota Canada we found ourselves stranded low on oil after oil cooling lines burst. A call to the d After failing to receive a recall notice from Toyota Canada we found ourselves stranded low on oil after oil cooling lines burst. A call to the dealer got us Jason Defelice on the phone. Even though we hadn't had worked done at this dealership before, Jason worked us through the process, found our 2009 Highlander in the system and noted three recalls that hadn't been dealt with. He was very professional advising that they could get the vehicle in the same day and helped arrange towing while my wife and I went off to work. Much to our delight we picked up our vehicle that same day after the service area closed. The oil lines had been repaired and the other recall items dealt with. All we had to pay for was the tow which we have coverage for. All in all a great experience and we never even saw Jason. Talk about seamless. Thanks Toyota Town we will be back. More
by Bill and Jenn
Helpful 
December 02, 2015
Amazing. This is my 6th RAV 4! I love the RAV 4. I am driving my 6th one! Sylvia Donovan and Toyotatown rock! The service department is fabulous and treats their customers excellent I love the RAV 4. I am driving my 6th one! Sylvia Donovan and Toyotatown rock! The service department is fabulous and treats their customers excellently! More
by RAVgirl
Other Employees Tagged: Sylvia Donovan, Janine Feenstra
October 16, 2015
Bad service experinece I'm having a mix experience at this dealership. It' sales dept has an experience and professional sales team who delivers a high level of customer ser I'm having a mix experience at this dealership. It' sales dept has an experience and professional sales team who delivers a high level of customer service and Sylvia Donovan is prime example of that, on the other hand its service dept lack the vision and the attention of building and maintaining its customers relationship and treat its customers as an opportunity to milk them regardless if they are loyal customers or not. I had two bad experiences at its service department and the last one just happened last week and I made the desicion to stop servicing my car there and even not to trade my Corola and buy a brand new RAV4 from this dealership as it fails to followed back with me after discussing my issues with 3 individual employees at this dealership. More
by Customer2015
Other Employees Tagged: Sylvia Donovan , Tara Shepard
May 04, 2015
Great Service I received great service from Jason at Toyota Town. Toyota Town was able to fix problems with my car other mechanics were not able to fix. The servi I received great service from Jason at Toyota Town. Toyota Town was able to fix problems with my car other mechanics were not able to fix. The service technician, Jason went above and beyond to help me. He also gave me a %10 discount on a large bill. I would go back there any day. More
by David
March 31, 2015
Stu Shaw - Great people and dealership. I am on my fourth Toyota from this dealership and have dealt with Ken Yates for the last three. Ken is easy to deal with and knows his product. As f I am on my fourth Toyota from this dealership and have dealt with Ken Yates for the last three. Ken is easy to deal with and knows his product. As for service, Todd Servant, Ed Dodich, Joe Moniz and John Rossini are great to deal with and very helpful. Everyone I have contacted at Toyotatown has been extremely helpful and friendly. I would highly recommend this dealer to anyone. More
by Stu S.
Other Employees Tagged: John Rossini, Ken Yates, Todd Servant , Joe Moniz, Ed Dodich
February 24, 2015
Excellent care for 25 years. I have leased a new Camry every 3 or 4 years for the past 25 years from this dealership. I leased a 2014 Camry in September last year. I have enjoyed I have leased a new Camry every 3 or 4 years for the past 25 years from this dealership. I leased a 2014 Camry in September last year. I have enjoyed every Camry that I have leased. Sylvia Donovan has been there for me for every lease and has made sure that the terms are the best possible. I have had all my service here as well and have always been received well on the phone and in the dealership. Any problems (rare) that I have had with a car have been dealt with promptly and efficiently. More
by rgambrill@rogers.com
Other Employees Tagged: John Rossini, Sylvia Donovan, Todd Servant , Shelby Chisholm, Robert Dako, Al Farmer, Al Green, Firis Sharif, Patricia Smith
February 20, 2015
Service Once again, Jason and Rob, I would like to thank you for the excellent care that you have always provided me in keeping my Camry and Sienna in top not Once again, Jason and Rob, I would like to thank you for the excellent care that you have always provided me in keeping my Camry and Sienna in top notch running order. I have been a customer of ToyotaTown for 25 years now and it has always been a very positive experience for me and a safe one for my family. I have purchased all of my cars in that span of time from Sylvia Donovan. Her knowledge and honesty is above reproach. I will continue to speak highly of ToyotaTown to my family and friends. Over the past 25 years I have appreciated the excellent service that I have received. Presently, my Camry is 14 years old and still in excellent condition due to the service I have received from ToyotaTown. My next vehicle will definitely be a Toyota. More
by Camry
Other Employees Tagged: John Rossini, Sylvia Donovan, Todd Servant , Shelby Chisholm, Jodi Connell, Robert Dako, Patricia Smith
February 11, 2015
ToyotaTown, London, Ontario We have been customers of ToyotaTown for many years, purchasing vehicles and having our cars serviced. We have had very positive experiences. In part We have been customers of ToyotaTown for many years, purchasing vehicles and having our cars serviced. We have had very positive experiences. In particular, we have dealt with Jason DeFelice in the Service Dept., who has always been helpful, informative, and friendly. We have also dealt with Ken Yates in Sales. Ken does not use pressure sales tactics and is honest and knowledgeable. Al Farmer in the Parts Dept. has also been very helpful. More
by Klaus Korb
Other Employees Tagged: Ken Yates , Al Farmer, Ken Yates
February 09, 2015
Rav 4 (2) Nick Sinko is an excellent sales person. Went above and beyond to ensure all the purchase details were taken care of, and the after sales follow-up wa Nick Sinko is an excellent sales person. Went above and beyond to ensure all the purchase details were taken care of, and the after sales follow-up was promptly dealt with. Even now there is a continued after sales "touch base" policy that makes you feel like "a friend of the family", not just a customer. Have bought two vehicles from Nick and will continue to do so and I have recommended him to numerous friends in the market fo a vehicle. Nick is very knowledgable, and efficient More
by Fred
Other Employees Tagged: Gwen Jones , Robert Dako, Firis Sharif, Nick Sinko
January 02, 2015
Nicole was friendly & professional Nicole Levasseur was a joy to work with. Straight, honest and friendly. I appreciate Nicole for her professionalism and great customer service. I woul Nicole Levasseur was a joy to work with. Straight, honest and friendly. I appreciate Nicole for her professionalism and great customer service. I would not hesitate to recommend Nicole if you are interested in purchasing a Toyota! More
by Meni
Other Employees Tagged: Nicole Levasseur
