Jason joined team in 2005 with over 25 yrs experience in Service and Management in the automotive industry. He is the 3 time winner of the Chairmans Challenge and 4 time winner of the Toyota Pinnacle award for Top customer service and satisfaction
Read moreDealership Experience
23 yrs, 3 mos
Industry Experience
28 yrs
Languages Spoken
English
Maltese
427 Reviews
Write a Review427 Reviews of Jason DeFelice
February 17, 2023
I have been a long time customer at Toyota Town and have found all of their personnel and service advisors to be friendly, qualified, trustworthy and professional. Jason is no exception! He explained the se found all of their personnel and service advisors to be friendly, qualified, trustworthy and professional. Jason is no exception! He explained the service that my aging vehicle required and assisted in arranging shuttle service for me. My car was ready when promised, and all set for another 300,000 kms :) Thank you! More
February 07, 2023
Great service and very knowledgeable staff. Jason was able to quickly find the solution to my vehicles problem and helped get everything back in good working order. Very detailed explanation of Jason was able to quickly find the solution to my vehicles problem and helped get everything back in good working order. Very detailed explanation of the repairs required and service was very prompt. Truly appreciate the experience! More
January 29, 2023
super service. So helpful person he helped me a lot. I would recommend this gentleman So helpful person he helped me a lot. I would recommend this gentleman More
Other Employees Tagged: MJ Rizkalla
January 27, 2023
Today was an excellent visit from the get go! Nothing but great service from the moment Dennis greeted me! On point quick and friendly staff from management to girls in service desk. Great job wi Nothing but great service from the moment Dennis greeted me! On point quick and friendly staff from management to girls in service desk. Great job will be back again! More
Other Employees Tagged: Dennis Dabous
January 24, 2023
Great costumer service. Very helpful, and accommodating. Knowledge staff. Very professional and customer service provided. Will recommend to others. Very helpful, and accommodating. Knowledge staff. Very professional and customer service provided. Will recommend to others. More
Other Employees Tagged: Chelsea Wakefield
January 23, 2023
We have been dealing with Jason (and ToyotaTown) for over 15 years and he has always been honest and willing to do the extra work that it takes to be a great service advisor. Jason and the ToyotaTown team se 15 years and he has always been honest and willing to do the extra work that it takes to be a great service advisor. Jason and the ToyotaTown team service all four of our Toyotas (even the 2003 that has over 300,000 km's on it). From the person that greets you outside when you drop off the vehicle, and the shuttle drivers, to the person that processes your payment when the vehicle is ready, the service is always terrific. More

