Janine Feenstra | Page 40

Great Customer Service, I received excellent customer service at Toyota Town. Brian was friendly, energetic and helpful. I was able to make my purchase without feeling pres I received excellent customer service at Toyota Town. Brian was friendly, energetic and helpful. I was able to make my purchase without feeling pressured or hurried. I always received a warm greeting and was treated respectfully. Thank you for your assistance. I am enjoying my new, used car. I also want to mentioned that Janine Feenstra made the financing end of my purchase as painless as possible and searched for the best interest rate for me. Thank you Janine. Kathleen Saunders More

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All the details covered. Saw a low mileage used car on their website in the evening. The next morning I dropped in and spoke with salesman, Ken. Although the board showed the Saw a low mileage used car on their website in the evening. The next morning I dropped in and spoke with salesman, Ken. Although the board showed the car was sold, he went to double check because sometimes the financing doesn’t go through. And I was soon test driving the car I wanted. Janine went over the paperwork without any pressure for warranty options. The whole process was quick to complete. Today as I drove away in my shiny blue Toyota I thought my family was right. Going to ToyotaTown in London was worth the hour drive. More

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Great friendly service Was in with my sister a couple weeks ago, David was friendly and answered all of her questions. He is a great salesperson. Would absolutely recommend Was in with my sister a couple weeks ago, David was friendly and answered all of her questions. He is a great salesperson. Would absolutely recommend him. More

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great experience It was a pleasure to do business with Geordie Hock. He was very friendly, polite and explained and demonstrated the features of the Rav 4 very effecti It was a pleasure to do business with Geordie Hock. He was very friendly, polite and explained and demonstrated the features of the Rav 4 very effectively. I would highly recommend him and Toyotatown. Also Janine was very knowledgeable and friendly and explained the add on services very well. More

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Best dealership to deal with A-one experience I deal with Sylvia Donovan, in my opinion she is the best sales person, We have dealt with Sylvia Donovan since 1990. Best place in town to deal with. I deal with Sylvia Donovan, in my opinion she is the best sales person, We have dealt with Sylvia Donovan since 1990. Best place in town to deal with. We are very satisfied. More

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Fantastic experience! Am from Burlington, but came to Toyotatown in London to view a car. From the minute of meeting Baz Afara, he was an excellent salesman. Patient, and Am from Burlington, but came to Toyotatown in London to view a car. From the minute of meeting Baz Afara, he was an excellent salesman. Patient, and knew all the answers to my questions. I ended up purchasing a red Prius Prime and Baz was very knowledgeable. Because they were only released last month, they are not easily available. Baz delivered the new car in two weeks, and kept me informed (and included pictures) every step of the way! Janine handled all our paperwork in an excellent manner. I am going to look great on the highway and passing all the gas stations! Thanks Baz and London Toyotatown for the seamless purchase, we will be back for our next car and recommending you to all our friends from the GTA! More

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Outstanding Service!! On Monday May 7, 2018 I visited ToyotaTown to look closer at the 2018 Camry, get details, and have a test drive. I had not planned on buying that day, On Monday May 7, 2018 I visited ToyotaTown to look closer at the 2018 Camry, get details, and have a test drive. I had not planned on buying that day, but rather, just get information to help in deciding what to buy. I met with Sean O'Grady who was superb as a rep! I found that Sean was really interested in providing me with information, and addressing questions as opposed to pressuring me to buy the car. He made me feel like a valued customer! I really appreciated Sean's professionalism, as if I get pressured, I will typically walk away, and go buy someplace else! As we worked thru the information, Sean not only addressed all the aspects of the vehicle, but also gave me various options on purchasing such as Pay Cash, Finance Option, or Lease Option! I had never leased as I prefer a cash option, and never thought I would lease, but when we reviewed the 3 options it became apparent that the Lease Option offered advantages! Eventually I met with Sean's Manager Janine who was also extremely informative and no sales pressure! The efforts and approach of these two Toyotatown representatives being so professional, resulted in me making a decision to buy the Camry LE that day! Thank you to both Sean and Janine for their assistance, and I fully recommend to anyone interested in buying a vehicle, to contact Sean and Janine if you want to be dealt with professionally! Very well done! I also spoke on the phone with Tara Shepard to schedule my appointment when she called me as a result of being on the Toyotatown website on the weekend. Helen Kolyn processed my deposit on the vehicle! Overall a very professional TEAM!! More

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Excellent Customer Service Since my husband and moved to London in 2012, we received excellent service on our Toyota Rav4's. First on our 2010 Rav4 and then when we were lookin Since my husband and moved to London in 2012, we received excellent service on our Toyota Rav4's. First on our 2010 Rav4 and then when we were looking to trade it in, Kevin Swan helped us make the decision to lease a 2015 Rav4. Kevin made our whole experience wonderful. He took his time, was very professional and his expertise helped us in making our decisions. We recently had the opportunity to trade in our leased vehicle and purchase or lease a new one. We asked for Kevin Swan who took such good care of us before and he didn't disappoint. He works hard for his customers and after meeting with him again, we purchased our new 2018 Rav4 SE on April 30, 2018. We can't say enough about how happy we were with working Kevin along with Janine. More

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Excellent Customer Experience I was recently assisted by both Janine and Brian and was very pleased with the professional, prompt and pleasant service I received. They went out I was recently assisted by both Janine and Brian and was very pleased with the professional, prompt and pleasant service I received. They went out of their way to assist me, answering the many questions I had. I would highly recommend this dealership to anyone! More

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Great experience! I just purchased a new 2018 Camry from this dealership and Couldn’t be happier! David had great knowledge of all the cars and spent the better part of I just purchased a new 2018 Camry from this dealership and Couldn’t be happier! David had great knowledge of all the cars and spent the better part of his Saturday test driving different cars with us (like hours! Sorry David lol) he made the experience fun and actually enjoyable! Thanks David! :) More

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