Jamie Baverstock | Page 8

Several Terrible experiences! Would never buy again! A letter I personally sent to the General Manager who didn’t even reply. After this the repairs were made. I was told upon signing that I had one “def A letter I personally sent to the General Manager who didn’t even reply. After this the repairs were made. I was told upon signing that I had one “defer a payment” a year. I called in to ask for this to happen 20 months into the term and I was told they don’t make those types of agreements and nothing else could be done. They lie and say anything to get the sale and then don’t follow through on anything. Overall I have had several terrible experiences with this dealership and would NOT recommend anyone to make a purchase here. The original reason why I came into your dealership: -2018 Jeep Wrangler sport, $2900 down, 1.99% leased for 2 years @ $29/week. Sales Rep: Aaron Hawkins Finacing: Phill Fisher I was informed by Aaron I did not qualify for this offer because the leasing company questioned my credit. Phill called me later and told me I could build my credit with a cheaper vehicle and get a wrangler in 12-18 months. I met with Aaron a few days later to view qualifying vehicles. Phil and Aaron both stated I could get a bank loan for a vehicle over $360 a month even though the lease would have been $160 a month with the automatic option added for the wrangler. A few days later I came in to sign some paperwork for a Micra. I was told for several days (almost a week) that the vehicle was being safetied. Yet another day, I came in to pick up my vehicle and sign the final paperwork. All the paperwork was signed. I waited for 30-45 minutes in the lobby to be told the bank wouldn’t finance me (because of my Honda loan which is very openly on my credit if anyone actually checked.) I was sent home to await a phone call. I was informed the following day that Blue Mountain Chrysler would personally finance me (which I am honestly very greatful for). I was finally allowed to pick up my car after making another appointment to come in. I had to wait from March 16- April 3rd to actually recieve a vehicle. Two weeks later April 16, I was driving and the wipers stopped working completely. Thinking it would be a simple fix I took it to a local shop and was quoted $850 with labour to fix the “wiper transmission”. That is over four months worth of payments for a repair on a vehicle I had two weeks. I haven’t even made a payment on it yet. I called Aaron (April 17) and he stated I needed to bring the vehicle in to get the problem personally diagnosed by your company. I made another appointment and brought it in a day or two later. I was sent home once again with no solid information about what was going to be done. I received a phone call on April 23 to make an appointment to come get the problem with the vehicle fixed although I had to wait till April 25. Today (April 25) I got off work and drove to your dealership in the rain, to get my wipers fixed. I waited in the lobby for 25 minutes to be told “no one knows why the appointment was made because the part wasn’t even ordered”. Since March 16- April 25 I have been to Blue Mountain Chrysler over 8 times. All of the joy and excitement of purchasing a “newer more reliable” vehicle has been taken away due to your staffs extremely unorganized, unprofessional behaviour. Just because I didn’t buy a $50000 vehicle, doesn’t mean my time or money is worth any less and that’s the demenor in which your staff handle things. After the vehicle was fixed I left the situation alone. Although I had started a report with the Ontario Automotive Association against how they treated the entire ordeal. I made every payment on time for 20 months and was still treated like garbage by staff. NEVER EVER would I buy a vehicle from here again!!!! More

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Friendly, efficient, positive They are knowledgeable, and friendly team that helped us find the right vehicle for our family within our budget. Would recommend this dealership to a They are knowledgeable, and friendly team that helped us find the right vehicle for our family within our budget. Would recommend this dealership to anyone. More

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Great experience for a first time purchase! I was super happy with the service we had and how helpful Shari was. My son came in with a budget and she provided us with great options to get him o I was super happy with the service we had and how helpful Shari was. My son came in with a budget and she provided us with great options to get him out the door under budget. We never felt any pressure from anyone we dealt with. It was the first time I’ve experienced that and now my son knows how an honest dealership and salesperson should treat a new buyer. We would recommend Shari to anyone who is looking!! Thanks Blue Mountain Chrysler, we will be back for our next purchase!!! More

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Absolutely outstanding service! They were incredibly thorough from start to finish while being friendly and dedicated to getting us the best deal out there. Thanks thorough from start to finish while being friendly and dedicated to getting us the best deal out there. Thanks More

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Best sales and financial team we have ever dealt with . Found us our cars and fit us to perfect cars to fit our busy lives . Treated like family . Found us our cars and fit us to perfect cars to fit our busy lives . Treated like family . More

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First service on SECOND Grand Caravan I came in for my appointment foe service a day Early by mistake and they squeezed me in anyhow. That's Service. The service was fast and efficient and I came in for my appointment foe service a day Early by mistake and they squeezed me in anyhow. That's Service. The service was fast and efficient and also as described in the new manual. Thank You. More

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Thanks soo much Ben for continuing to think of me as you knew my current Jeep was getting up there in kilometres! I am happy with the service in updating to my 2014 Jeep. Special touches show good customer knew my current Jeep was getting up there in kilometres! I am happy with the service in updating to my 2014 Jeep. Special touches show good customer service.. More

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Warm Friendly staff, knowledgeable, no pressure sales I have bought several vehicles from Blue Mountain |Chrysler over the last 10 years and have always been treated well. I have also recommended them to I have bought several vehicles from Blue Mountain |Chrysler over the last 10 years and have always been treated well. I have also recommended them to my friends who have been treated well. Highly recommend Orval Thompson as a Sales person. He is knowledgeable and assists you from initial walk through the door to a vehicle selection and after the sale has been completed. Jamie Baberstock has also assisted me in the past and is a straight forward gentlemen that you can believe what he promises will be done. The new Business Manager Neil is a great addition to the Blue Mountain Team. I have had a recent first time dealing with Neil and again he is not a pressure sales guy. He tells you what options he has to offer, what they are, and what they mean to you. A pleasure dealing with a guy who leaves you with the feeling that he is there to help you not to squeeze additional monies out of you. The service department is top notch and I have never had a problem resolving any issue I have had with a vehicle. Highly recommend if you are in the market for a new or used vehicle you visit Blue Mountain Chrysler. More

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Disappointed Wasn't going to go through with the deal but at time of refunding $500 holding fee I was offered $500 more on trade in along with a full tank of gas Wasn't going to go through with the deal but at time of refunding $500 holding fee I was offered $500 more on trade in along with a full tank of gas & 2 free oil changes when the night before there was no budging. When I picked up the soul it only had 1/2 tank of gas and 2 gift certificates of $50 each towards oil changes. Last time I checked oil changes are way more than $50. Car was advertised as having cruise control after getting back from test drive & inquiring about cruise control was told yes it's there on the steering wheel. The salesperson didn't take a closer look just assumed we were wrong and pointed at the steering wheel from outside the car. No cruise control :( Regardless of this I still went ahead with the purchase but was again disappointed & surprised when I was handed the key. The key as in I was only giving one key when asked about a second key was told that now a days new vehicles only come with one key. Not true after asking a few new car owners (3) they all got at least 2 keys. This experience has unfortunately left me with a bad taste in my mouth although I do like the kia soul I bought. More

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Smooth and Professional Experience start to finish. I came in to Blue Mountain Chrysler to find a good commuter used vehicle. Although they didn't have what I was looking for on the lot, Aaron and Jamie I came in to Blue Mountain Chrysler to find a good commuter used vehicle. Although they didn't have what I was looking for on the lot, Aaron and Jamie set out to find a vehicle that had what I was looking for. They did just that. In just a week they found a vehicle, did a full safety and detail. They communicated with me daily via email to let me know how the process was going and when to expect the vehicle to arrive. They were all terrific. I would highly recommend Blue Mountain Chrysler. More

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