This dealership by far is the best in London. All departments care about their clients and the service department is outstanding. This dealership goes out of the way to achieve customer satisfaction and not only represents an amazing vehicle the Lexus, but they make you feel part of their Lexus family.
I've been a long time customer with Lexus Services department and I've always had excellent experiences having my vehicle serviced. Every time the service is quick, efficient and welcoming, looking forward to see you guys again.
Staff are always willing to assist and friendly, They always make you feel welcome and coffee/snacks are available while you wait. The customer service level is outstanding. Sue and Chris make the car buying experience quick and easy with fair deals for both the customer and dealership.
From all the cars I’ve owned ( Mercedes ,Bmw, Audi, Land Rover ) I find that Lexus of London has the best service and sales team from A - Z. Sales team I dealt with was Jack Li. Allen Zhang and Larry Laing who provided me with the best info about which car is best for me. Henry Gao in the service department is knowledgable and Gets the repair done without and headaches. Let’s just say we now own 2 Lexus’s from zero.
It's always a pleasure dealing with Lexus of London. Karen in service is always so kind and professional. These people set the bar for what car dealership service should be in London. I hope to buy my next vehicle here based on my service experience.
Bought my LX570 from Lexus of London around 1 year ago, very happy with the vehicle, service center has always been my go to place whenever there is maintenances or questions. Thanks to the crew Henry & Romeo who helps out every time. Great dealership. Highly recommendated.
Amazing experience as always. High quality of work and very friendly staff. Efficient scheduling and service (took about an hour and half to get a full service plus brake block cleaning done). Big shoutout to Henry Gao again!!