Genesis Cruz
Genesis Cruz at Regal Kia Lakeland
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Genesis Cruz | Page 5

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.3
58 Reviews
4.3

58 Reviews

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58 Reviews of Genesis Cruz

September 27, 2023

Dealership Rating
Employee Rating

Have been dealing with this service department for several years now and always very helpful. More

by I41LOVE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Regal Kia Lakeland responded

Thank you for always trusting Regal Kia with your service needs.

September 25, 2023

Dealership Rating
Employee Rating

People are friendly, knowledgeable and act professionally whenever I bring my car in for service. More

by kanawauke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 26, 2023

Regal Kia Lakeland responded

Thank you for trusting Regal Kia with your service needs.

September 21, 2023

Dealership Rating
Employee Rating

I have tried numerous times to get a new vehicle thru this company everytime I have tried they wouldn’t allow me to get nothing even though my bank had approved me to get ride of my vehicle they wanted m More

by johnjohnthompkins79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

September 16, 2023

Dealership Rating
Employee Rating

La persona que me atendió fue excelente y muy profesional y dominaba su trabajo todo el tiempo More

by Yunior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2023

Yunior responded

Buena atención

Sep 18, 2023

Regal Kia Lakeland responded

Gracias!

September 15, 2023

Dealership Rating
Employee Rating

Good and very place to visit. Also recommend this dealership to everyone because of outstanding customer service More

by richaria6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 18, 2023

Regal Kia Lakeland responded

The team here at Regal Kia is thrilled to receive such a great review, thank you.

September 04, 2023

Dealership Rating
Employee Rating

My experience leaves me in question . Twice in the last few years the work that was supposed to be done wasn't . Regal had no problem charging me . Tell me how you would rate a company or More

by acdckiss93
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Sep 07, 2023

Regal Kia Lakeland responded

Thank you for bringing this to our attention. We’re sorry you had a bad experience. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss or customerservice@regallakeland.com, 863-333-4686 with any further comments or concerns you wish to share.

September 01, 2023

Dealership Rating
Employee Rating

Excellent customer service. I always have a good experience with Regal Kia. Quick, and they do a great job! More

by JOHELENE.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2023

Regal Kia Lakeland responded

Thank you!

August 31, 2023

Dealership Rating
Employee Rating

These people are liars they try to force me to sell my van by telling me it would cost 11,000.00 to fix my engine..Then after I refused. They trumped up storeing fees to get money and put the price so hig More

by Jhoffenden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 31, 2023

Regal Kia Lakeland responded

We're sorry to hear that you didn't get the result you were hoping for during your visit and we apologize for not meeting your expectations. Please feel free to reach out to Jorge Benitez – Service Lane Manager to discuss.

August 25, 2023

Dealership Rating
Employee Rating

The worst service I've ever seen and I've purchased several cars from yall. I will never buy another vehicle with yall nor will I refuse to your establishment More

by JUNIORBIRD49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 25, 2023

Regal Kia Lakeland responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

August 24, 2023

Dealership Rating
Employee Rating

Great customer service , clean, take care of your car and wash your car before they give it back to you 👍 More

by kmorton64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Benitez , Shawn Carter

Aug 25, 2023

Regal Kia Lakeland responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again.

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