54 Reviews
Write a Review54 Reviews of Genesis Cruz
May 10, 2024
My service was great with no problems. Work done on my suv was done very nicely. Work done on my suv was done very nicely. More
Other Employees Tagged: Kelsey Johnson, Jonathan Benitez, Jorge Benitez, Misty Osborne, Jeremy Mahr
May 06, 2024
This has to be the most incompetent dealership I have ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife g ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife gets there, when someone drove my wifes car upfront, the check engine came back on. Apparently, they only cleared the check engine light and said if it comes back on, they would look at it again. That makes ZERO sense. You mean to tell me that anyone who shows up with a check engine light, you merely shut it off and send them on their way? Monday (April 29th 2024) I spoke with Genesis, and she gave me an update saying Kia has authorized the warranty repairs. Tuesday (April 30th 2024) I was told by Johnathan that Kia has NOT yet approved the warranty repairs. At this point, I'm beyond upset, so I called Kia customer service and asked what was holding this up. Kia customer service explained that Regal Kia never submitted any request for warranty repairs. I am grateful for the rental, but the fact that literally nobody on the service side at Regal Kia knows what is going on with my wife's car isn't how business should be conducted. Also, it is costing you money for the rental. You are literally wasting money. Lastly, how is it when I called Kia customer service today, they asked me if I knew my wife's car had an open recall, I told them I didn't know. Regal has had my wife's car for over a week, and I have talked to four people on the service side of Regal Kia, and nobody there thinks to tell me about the open recall? I've personally been lied to numerous times, this will be the last time we ever go here. More
Other Employees Tagged: Jonathan Benitez, Misty Osborne
April 22, 2024
It was nice and clean. ..very helpful..you guys have really good service I wouldn't mind recommending to place to others ..very helpful..you guys have really good service I wouldn't mind recommending to place to others More
Other Employees Tagged: Kelsey Johnson, Jonathan Benitez, Jorge Benitez, Misty Osborne, Jeremy Mahr
April 07, 2024
I came in to get my Kia serviced for its 30,000 mile maintenance and spoke with Jeremy about how I needed my 30,000 mile maint done and he told me that his service guys leave at 5pm so I would need to l maintenance and spoke with Jeremy about how I needed my 30,000 mile maint done and he told me that his service guys leave at 5pm so I would need to leave my car overnight so they can do what is needed in the morning. That was no problem so I left my vehicle at the dealership. The next day around 11am I came to the dealership to see how things were going and went to the service bay where they were working on my car. I asked the guy if he saw anything that needed attention from the 30,000 mile maint and he told me they were only told to do a routine oil change and no one told them to do a 30,000 mile maint routine. I was shocked that Jeremy didn’t advise anyone what was needed to be done. When they went to ask Jeremy about this he was not at work that day so the manager advised them to take car back to do what was needed. He went over the price for me on this which is $699 and I told him yes I am good with that cause that is the same price Jeremy told me the day before. They made it right for me which is why I am giving the dealership a 5 star rating but the advisor Jeremy a 1 star cause he made it very clear that he was not listening to a single word I said that day and since it was the end of the day it shows he was only thinking about getting off and going home. For me that is a serious problem cause it reflects that Jeremy is only there for a paycheck. Now on another note the representative who I would love to give EXCELLENT recognition to is Genesis. This woman really takes the time to listen to you about the concerns you have for your car and will go the extra mile to make sure to get the answers you are seeking about your car. Never once did she get aggravated with me about all my many questions and each and every time she took the time to go ask and inquire the service team about my questions. The exceptional and respectful professionalism that she exhibits is truly outstanding and deserves to be acknowledged. I have had her as my rep before and also experienced a great interaction with her at that time as well. She took care of the mess Jeremy left and for that I am truly grateful. It’s sad on Jeremy’s part cause I even told him about my bad experience with Dyer Kia in Lake Wales and he mirrored that same experience but I will not fault Regal Kia for one representative cause they made it right that next morning. I will still use Regal Kia for my services and I will always want Genesis for my representative. Thank you Genesis for being a wonderful example of what a caring service provider should be. And thank you Regal Kia for making things right. More
Other Employees Tagged: Jeremy Mahr
March 27, 2024
Genesis was amazing and very friendly. My service was done quickly and I liked that I didn't spend all day waiting for my vehicle. My service was done quickly and I liked that I didn't spend all day waiting for my vehicle. More
Other Employees Tagged: Meleke Dennis
March 17, 2024
Jonathan Benitez is a great and excelent employee. He is a great asset at Kia Company. He is a great asset at Kia Company. More
Other Employees Tagged: Jonathan Benitez, Jorge Benitez
March 03, 2024
Great service and follow up with what I needed done. And I got my car back in a timely manner And I got my car back in a timely manner More
Other Employees Tagged: Kelsey Johnson, Jonathan Benitez, Jorge Benitez, Misty Osborne, Jeremy Mahr