Jeremy Mahr

I made a same day appointment i was geeat at the door service went in a timely manner everything was great. service went in a timely manner everything was great. More

by keith.40 Verified Customer Verified Customer

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My wife and I have been taking our Kias to Regal Kia for servicing for a number of years. The service department people have always been professional, friendly, and courteous. They keep us informed during servicing for a number of years. The service department people have always been professional, friendly, and courteous. They keep us informed during the service as we usually wait for our cars. The waiting area has snacks and hot drinks available. Having my serviced is not one of my favorite things, but Regal Kia makes it a better experience than it could be. More

by Agambrell Verified Customer Verified Customer

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I had an appointment at 12:45. I asked the advisor for an update after the 2 hour mark to which he replied "they should be almost done, the parts have been billed out". About 15 mi I asked the advisor for an update after the 2 hour mark to which he replied "they should be almost done, the parts have been billed out". About 15 minutes later, I walked to the side of the building to see my car still in the same spot it had been so I used my spare key to get in to notice that it not even been started. I asked the advisor why it had not been started and couldn't get a straight answer, only "it won't take long to do" "can you come back tomorrow" "can you come back Monday" I made them aware that I was taking the car out of state during my last service, last week and that was not an option. If it wasn't going to take long to do, why had it not been started/finished after 2½ hours?? Still, no reason why it had not been started. I told them I couldn't wait any longer and asked for the service manager. I did not get to speak to the service manager. I got home and called to speak to the service manager again, was told he was in, forwarded to his line, no answer. I left a message requesting a call back. Nearly 4 hours later, while writing this review, Still no response. Completely unacceptable customer service. I understand appointments and not starting the service if it was a drop off, to an extent, but I was waiting and during that 2 ½ of waiting, I received zero updates like 'hey, we are running behind' or 'sorry we haven't started yet' or anything. NOTHING!! I've been in customer service 20 years and couldn't fathom giving someone that type of service, or lack of. More

by a.helms85 Verified Customer Verified Customer

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Great place to purchase a car and service is great too! Car washers not so great Car washers not so great More

by kellyesmith6 Verified Customer Verified Customer

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My service was great with no problems. Work done on my suv was done very nicely. Work done on my suv was done very nicely. More

by chicagojays8879 Verified Customer Verified Customer

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First car I bought there took a ridiculous 5 hours. Seven or so years later I decided to buy a car again and the dealer was much more efficient, taking about 90 minutes. The service department has issu Seven or so years later I decided to buy a car again and the dealer was much more efficient, taking about 90 minutes. The service department has issues. I have had my car there for the same issue 3 times - most recently 5/6/2024 and it was apparent to both me and the service coordinator (Jeremy) that the techs had literally done nothing. They had my car 4 hours and literally did nothing before telling me it was ready. I have not received a call back from the service manager (Jorge) after leaving messages, has been 4 days. Hard to recommend this outfit and I can’t see myself buying from Regal Kia again. More

by R Espie Verified Customer Verified Customer

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My recent repair cost me almost $2800. I was charged over $1500 for the hand brake assembly itself. I have found the same OEM part online for $300-$400. Why have you ripped off a loyal cus I was charged over $1500 for the hand brake assembly itself. I have found the same OEM part online for $300-$400. Why have you ripped off a loyal customer like this? This repair charge was excessive. More

by PAUL9233 Verified Customer Verified Customer

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It was nice and clean. ..very helpful..you guys have really good service I wouldn't mind recommending to place to others ..very helpful..you guys have really good service I wouldn't mind recommending to place to others More

by Angel Verified Customer Verified Customer

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They're always so great every time I take my car in. Wonderful people and a very welcoming and relaxing environment. Wonderful people and a very welcoming and relaxing environment. More

by tjduke863 Verified Customer Verified Customer

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I have been a customer since 2011 and on my fourth car . I think Regal Kia is like family and never any complaints with the service department. I think Regal Kia is like family and never any complaints with the service department. More

by NOLEDADDYO Verified Customer Verified Customer

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