Justin Callahan
Justin Callahan at Regal Kia Lakeland

Justin Callahan

Service Specialist

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.3
23 Reviews
4.3

23 Reviews

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23 Reviews of Justin Callahan

May 31, 2026

Dealership Rating
Employee Rating

Always a great experience no wait time. Timely updates Workers are friendly. Communication with s always good More

by dhaynes111
Recommend Dealer
Yes

Other Employees Tagged: Justin Callahan

May 31, 2026

Regal Kia Lakeland responded

Thank you for noting our team’s friendly service and timely updates. Justin and our staff are pleased to keep you moving without any wait. We appreciate you trusting us with your Kia.

May 30, 2026

Dealership Rating
Employee Rating

Very kind They talked with me told me what they did to my car I had a hard time walking help me to my car More

by virginiakey40
Recommend Dealer
Yes

Other Employees Tagged: Justin Callahan

May 31, 2026

Regal Kia Lakeland responded

Hearing that our team clearly explained the service on your Kia and helped you to your vehicle is wonderful. We’re glad Justin could assist you. Thanks for sharing your experience.

May 30, 2026

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Employee Rating

Kia is one amazing place where they are really great people who can help you with a car Justin Callahan is a very good person love his personality and very good when it comes to good customer service ?? More

by lulachatman
Recommend Dealer
Yes

Other Employees Tagged: Justin Callahan

May 30, 2026

Regal Kia Lakeland responded

Thank you for the five-star review. It’s great to hear that Justin’s friendly approach and expertise made your Kia Sportage service visit stand out. We look forward to assisting you again.

May 30, 2026

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Employee Rating

I liked the tv in the waiting room although you were out of snacks. The bathroom was clean..a plus. It was just a oil change so I expected it to go quickly..the timing was a little longer than i had hope f More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 01, 2026

Regal Kia Lakeland responded

Gina, it was a pleasure to host you at Regal Kia! I am so sorry we ran low on snacks and I apologize for the delay in service. Please know our team will take this feedback to heart moving forward. See you next time!

May 30, 2026

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Employee Rating

I will never come to your service dept again. I paid for a full detail inside and out. My kids would of dine better and free not $200. Also they lost my key fab because they took it out of the ho More

by tparamedic73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Mahr

Jun 01, 2026

Regal Kia Lakeland responded

Thank you for your feedback, and we apologize for not delivering an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. Please feel free to reach out to Service Lane Manager Felix Mendez 863-333-4656 to discuss.

May 28, 2026

Dealership Rating
Employee Rating

The service and Customer service is the worst. Don’t trusts when say the estar tu Is per 10 years or 100,000 miles is false. More

by BARBARAAREVALO998000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 01, 2026

Regal Kia Lakeland responded

Barbara, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience. Thank you, Service Lane Manager Felix Mendez 863-333-4656.

May 11, 2026

Dealership Rating
Employee Rating

He was very humble and nice and very flexible and did everything as possible to help me get the car that I wanted More

by yajairanicolem
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathen Lynch

May 11, 2026

Regal Kia Lakeland responded

It means a lot to hear our team was flexible and personable as you secured the Kia K5 you wanted. Congratulations on your new vehicle and thank you for the five-star rating.

May 09, 2026

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Employee Rating

Great service and very friendly staff. I can't recommend Regal Kia enough! They care. More

by jabezbeckford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 09, 2026

Regal Kia Lakeland responded

We’re thrilled to hear our team delivered attentive service and a friendly experience for your Kia. Your recommendation truly brightens our day, and we’ll share your praise with everyone. Thank you for trusting us with your vehicle care.

April 24, 2026

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Employee Rating

Kia Regal dealership is a very friendly place always willing to help make your experience easier. They are very caring. They do excellent work, and they want to make sure that the car is safe on the More

by KASANDRABELL490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2026

Regal Kia Lakeland responded

It’s wonderful to hear our team made your Kia Forte service visit welcoming and helpful. We’re glad you enjoyed the coffee and popcorn while we worked to ensure your vehicle is safe on the road. Your recommendation means a lot, and we look forward to assisting you again.

April 21, 2026

Dealership Rating
Employee Rating

Very good dealer. Alex and everyone the help me where awesome We got the car we wanted Thank you More

by maybellinegarcia10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2026

Regal Kia Lakeland responded

Thank you for entrusting Alex and our team with your Kia service. We’re pleased we could meet your needs and look forward to serving you again.

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