512 Reviews
Write a Review512 Reviews of Misty Osborne
May 10, 2024
The entire team were very courteous, professional and yet personal. They were very sensitive to my personal concerns and reason for being there. “Angel” was the first one to greet me with a glowing smil personal. They were very sensitive to my personal concerns and reason for being there. “Angel” was the first one to greet me with a glowing smile that assured me that I hd made the right choice to come to Regal Kia. A big “Thank You” to the entire team! More
Other Employees Tagged: Kelsey Johnson
May 10, 2024
My service was great with no problems. Work done on my suv was done very nicely. Work done on my suv was done very nicely. More
Other Employees Tagged: Kelsey Johnson, Jonathan Benitez, Jorge Benitez, Jeremy Mahr, Genesis Cruz
May 06, 2024
This has to be the most incompetent dealership I have ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife g ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife gets there, when someone drove my wifes car upfront, the check engine came back on. Apparently, they only cleared the check engine light and said if it comes back on, they would look at it again. That makes ZERO sense. You mean to tell me that anyone who shows up with a check engine light, you merely shut it off and send them on their way? Monday (April 29th 2024) I spoke with Genesis, and she gave me an update saying Kia has authorized the warranty repairs. Tuesday (April 30th 2024) I was told by Johnathan that Kia has NOT yet approved the warranty repairs. At this point, I'm beyond upset, so I called Kia customer service and asked what was holding this up. Kia customer service explained that Regal Kia never submitted any request for warranty repairs. I am grateful for the rental, but the fact that literally nobody on the service side at Regal Kia knows what is going on with my wife's car isn't how business should be conducted. Also, it is costing you money for the rental. You are literally wasting money. Lastly, how is it when I called Kia customer service today, they asked me if I knew my wife's car had an open recall, I told them I didn't know. Regal has had my wife's car for over a week, and I have talked to four people on the service side of Regal Kia, and nobody there thinks to tell me about the open recall? I've personally been lied to numerous times, this will be the last time we ever go here. More
Other Employees Tagged: Jonathan Benitez, Genesis Cruz
May 06, 2024
Need wash the car and value the cars dont have any with employees. The server was fast employees. The server was fast More
Other Employees Tagged: Cris Aviso, Nicholas Gelpi, Sonny Glover, Orlando Iglesias
May 02, 2024
Service was as expected. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. More
April 22, 2024
It was nice and clean. ..very helpful..you guys have really good service I wouldn't mind recommending to place to others ..very helpful..you guys have really good service I wouldn't mind recommending to place to others More
Other Employees Tagged: Kelsey Johnson, Jonathan Benitez, Jorge Benitez, Jeremy Mahr, Genesis Cruz