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Misty Osborne
Misty Osborne at Regal Kia Lakeland

Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.8
909 Reviews
4.8

909 Reviews

Write a Review

909 Reviews of Misty Osborne

June 03, 2026

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Employee Rating

I had an excellent experience from start to finish. A special thank you to Misty for her outstanding customer service. She was friendly, knowledgeable, and kept me informed throughout the entire proces More

by kalab.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2026

Regal Kia Lakeland responded

Kalab, thank you for sharing your experience with Misty and the team! We appreciate your support, and look forward to seeing you back to Regal Kia down the road. Safe travels!

June 02, 2026

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Employee Rating

Amazing It we a good experience It was OK good customer service great experience nice people More

by abuggy4586
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

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Jun 02, 2026

Regal Kia Lakeland responded

We’re glad you enjoyed your Kia Sorento service. Misty and our team appreciate your kind words and look forward to helping you in the future.

June 02, 2026

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Employee Rating

Misty is very knowledgeable of the cars that come through. She always has a wonderful personality More

by Shannon Steward
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

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Jun 02, 2026

Regal Kia Lakeland responded

We appreciate your five-star rating and are glad Misty’s expertise and warm approach enhanced your Kia Telluride service experience. Her familiarity with Kia vehicles helps us address every detail with confidence. We look forward to supporting your next service visit.

May 28, 2026

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Employee Rating

The service and Customer service is the worst. Don’t trusts when say the estar tu Is per 10 years or 100,000 miles is false. More

by BARBARAAREVALO998000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Benitez, Jeremy Mahr, Justin Callahan

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Jun 01, 2026

Regal Kia Lakeland responded

Barbara, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience. Thank you, Service Lane Manager Felix Mendez 863-333-4656.

May 21, 2026

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Employee Rating

Very friendly and knowledgeable. Always communicating with me on the status of my vehicle. Offered me a car wash More

by kymbrat75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 21, 2026

Regal Kia Lakeland responded

We’re pleased Misty and our team were friendly, knowledgeable, and kept you updated on your Kia Sportage Hybrid. It was our pleasure to include a car wash with your service. Please reach out if we can assist you further.

May 21, 2026

Dealership Rating
Employee Rating

She very sweet great customer service thank you Misty Osborne Thank You so much Misty Osborne More

by Bernell18
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

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May 21, 2026

Regal Kia Lakeland responded

Thank you.

May 22, 2026

Regal Kia Lakeland responded

We appreciate your shoutout to Misty at Regal Kia. See you next time. Safe travels!

May 21, 2026

Bernell18 responded

Thx for the service and support Misty.

May 18, 2026

Dealership Rating
Employee Rating

I always feel welcomed there, and Misty is excellent at what she does. She keeps me updated on what taking place. More

by revmar2
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

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May 18, 2026

Regal Kia Lakeland responded

Reading your review made us smile. Misty is thrilled to know she helped you feel at ease and kept you informed during your Kia Telluride service. We look forward to welcoming you back.

May 19, 2026

revmar2 responded

This is my store of preference. I will be there for my next service.

May 17, 2026

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Employee Rating

Always amazing experience. Misty goes above and beyond to satisfy customers. Definitely recommend to friends and family More

by wdiwan
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

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May 17, 2026

Regal Kia Lakeland responded

Thank you for your kind words. We’re delighted Misty went above and beyond during service on your Kia Telluride. Your recommendation to friends and family means a lot to us.

May 13, 2026

Dealership Rating
Employee Rating

The staff is always nice and attentive the cleanliness of the area where we can sit and everyone that passes you asks if you need anything More

by ayalaashley.p
Recommend Dealer
Yes

Other Employees Tagged: Misty Osborne

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May 13, 2026

Regal Kia Lakeland responded

It’s wonderful to hear that our attentive team and the clean seating area made your visit comfortable. Misty will be delighted to know you felt so well cared for. Thank you for trusting us with your Kia.

May 09, 2026

Dealership Rating
Employee Rating

Awesome place to go for service. Misty was awesome.She really knows her stuff very pleasant. More

by ALDRIDGE64.CA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2026

Regal Kia Lakeland responded

We’re grateful you chose us for your Kia Sportage service. It’s great to hear Misty’s expertise and pleasant approach made your visit so positive. We look forward to welcoming you back.

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